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Yes Ive installed and listened to enough hard drives to know that they are effectively inaudible during operation.
Ive opened an 8000T which didnt have rubber mounts and a 9200T which had some blue dampers(quite a hard material though) between the drive and the mounting plate.
I put some rubber washers in the 8000t but have since disconnected the hard drive as I use it as a spare freeview radio receiver now and its not connected to a screen
However both these units were far better with only a very low hum from the drive spinning. A hum which wasnt distracting, wasnt really audible in that sense and didnt draw the ear.
When I first hear with the HDR 2000T the head noise was quite a shock to me. I couldnt believe it was happening and I never expected a hard drive could even make those noises without being faulty.
I almost had to pinch myself but the noise was still there and got more annoying to me. I have been experimenting with headphones and various speakers but the hard drive noise is still annoying especially in a tense or quiet scene. It can still be heard amongst fairly loud volumes through a soundbar or side speakers.
So next stage is Im emailing Humax to see if that can give me more information for all of us. Thay havent said much at all so far which is not acceptable. I fell the reason they dont say much is they dont want this out in the open and they dont want more returns (they seem to get enough returns already on this unit)
Ideally I want more information on the drives they use and any improvements in later models. I want them to acknowledge that there may be a problem and why that might be
I want them to send me a quiet demo unit so I can compare….cant see that happening as they are not a charity and dont know me from adam
Second choice would be return to them for assessment but I want a guarantee of a new looking one back. I dont send things to test benches because experience has taught me they get marked and damaged.
Talking pot luck from Currys again is unacceptable to me
Minstrel SE – 2 hours ago »
Second choice would be return to them for assessment but I want a guarantee of a new looking one back.
The vast majority of people who get exchange units are happy with the exterior appearance.
Quote:I fell the reason they dont say much is they dont want this out in the open and they dont want more returns (they seem to get enough returns already on this unit)I agree. I originally contacted Humax support about the noisy HDD and they suggested reformatting it(!). I did and it made no difference of course. So they said they couldn’t do anything else to help and suggested I take it up with the retailer. I took it back to Currys, exchanged it and this second unit is the same. I emailed Humax this morning asking what they suggest I do next, and this was their reply:
Quote:If it is as noisy as the first I can only suggest that you once again reach out to the retailer. This is not a known issue to me, hard drive noise is quite an uncommon issue here at the support centre, that’s not to say it never happens of course.I cannot believe that this is “not a known issue” – especially when in the same sentence he admits that they have seen this at the support centre. Clearly Humax have no interest in resolving this, and prefer to leave customers to take pot luck with more retailer exchanges.
Binary Dad – 9 hours ago » …I cannot believe that this is “not a known issue”…
Unless things at the support centre have have improved enormously in the past two years, based on my experience with the Freesat boxes thru 2012-2014, then they are essentially clueless and useless.
Martin Liddle – 1 day ago »
Minstrel SE – 2 hours ago »
Second choice would be return to them for assessment but I want a guarantee of a new looking one back.
The vast majority of people who get exchange units are happy with the exterior appearance.
Well yes I admire your optimism and thats the way it should be. However Ive had a lifetime of experiences which worry me more than that…from people taking an electric drill to open a handheld console to damage or a more marked unit returning.
I refer you to Binary dads experiences with trying to get a quiet one and it can be giant brick wall.
Ive emailed Humax for more specific help and information
Binary Dad – 20 hours ago »
Quote:I fell the reason they dont say much is they dont want this out in the open and they dont want more returns (they seem to get enough returns already on this unit)I agree. I originally contacted Humax support about the noisy HDD and they suggested reformatting it(!). I did and it made no difference of course. So they said they couldn’t do anything else to help and suggested I take it up with the retailer. I took it back to Currys, exchanged it and this second unit is the same. I emailed Humax this morning asking what they suggest I do next, and this was their reply:
Quote:If it is as noisy as the first I can only suggest that you once again reach out to the retailer. This is not a known issue to me, hard drive noise is quite an uncommon issue here at the support centre, that’s not to say it never happens of course.I cannot believe that this is “not a known issue” – especially when in the same sentence he admits that they have seen this at the support centre. Clearly Humax have no interest in resolving this, and prefer to leave customers to take pot luck with more retailer exchanges.
Im with you Binary Dad. You are not alone although it just appears to be the two of us at the moment
Unfortunately it seems we will both end up in the nut house with people pointing at us before this gets resolved to our satisfaction
You see the answers arent helpful and are indeed dismissive. I dont want to reach out to a retailer who are in effect a happy box shop. Currys arent going to be any more interested than Humax in resolving the issue…they dont want me opening all their sealed stock to eventually find a quiet one. It costs them money every time, an opened unit becomes a S/H return and the margins are slim on these units. I dont even really know if a quiet one exists in Currys stockroom.
Im almost at the stage of thinking stuff it and invalidating the guarantee so I can line it with soundproofing sheets and check the hard drive has standard mounting points so it can be exchanged by me. I may fit my own to prove my point
Theres a point where Im not going to let £148 drive me mad. Either I have some control or I dont. Im not being told to take a lucky dip at Currys…its just not happening because it sets me up for a fall and weakens my case. I can just see me put down as a problem customer…”oh hes had two and nothing satisfies him” sort of thing
Ive emailed Humax again but the first response a while ago was so vague…along the lines of our unit isnt noisy in the office…..no advice on what noise it should be making or support on testing it and clarifying the situation. No clarification or apologetic tone. I dont know whether its a normal operating noise or whether the hard drive is substandard.
As far as Im concerned nothing on a tv shelf should make that level of hard drive noise
Minstrel SE – 13 minutes ago »
Im almost at the stage of thinking stuff it and invalidating the guarantee so I can line it with soundproofing sheets and check the hard drive has standard mounting points so it can be exchanged by me.
It has been reported that a little warming with a hair dryer will enable the warranty sticker to be opened without damage.
Martin Liddle – 14 minutes ago »
Minstrel SE – 13 minutes ago »
Im almost at the stage of thinking stuff it and invalidating the guarantee so I can line it with soundproofing sheets and check the hard drive has standard mounting points so it can be exchanged by me.
It has been reported that a little warming with a hair dryer will enable the warranty sticker to be opened without damage.
well yeah but I am at the stage where Im rapidly past caring. I may well open it for my own knowledge. Im technically competent and Im not going to break it or get static charge on the boards or anything.
The plan eventually is that I will research what hard drive could go in there
I will certainly line the inner casing with the soundproofing sheets for computers.
Leave it with me…….no reply from Humax yet but I fear it will be along the lines of what they are saying to Binary Dad
Bought an HDR-2000T on Monday and noticed no problems apart from the volume control not working when watching an HD channel – though I could control the volume with my TV remote.
However, yesterday evening whist watching one channel and recording another, I noticed the chugging noise (though I’d describe it as gurgling}.
Today I returned the unit to Currys for an exchange (and was given a £12 refund, as the price had gone down!). Just tried the new 2000T and it still makes the noise but not as loudly, i.e. can only hear it if I mute the sound or put my ear close to the box. Hopefully, that’s problem solved.
ianhobsonuk – 2 hours ago »
Bought an HDR-2000T on Monday and noticed no problems apart from the volume control not working when watching an HD channel – though I could control the volume with my TV remote.
Well known issue; if it bothers you change the audio output type to “Stereo”; Menu button>Settings>preferences>Audio
ianhobsonuk – 4 hours ago »
Bought an HDR-2000T on Monday and noticed no problems apart from the volume control not working when watching an HD channel – though I could control the volume with my TV remote.
However, yesterday evening whist watching one channel and recording another, I noticed the chugging noise (though I’d describe it as gurgling}.
Today I returned the unit to Currys for an exchange (and was given a £12 refund, as the price had gone down!). Just tried the new 2000T and it still makes the noise but not as loudly, i.e. can only hear it if I mute the sound or put my ear close to the box. Hopefully, that’s problem solved.
That pretty well describes what I can hear from our 2000T. I would suggest if it’s noisy to the point where you are opening the box in order to line it with soundproofing then there is something seriously wrong with the HDD and the unit should be returned.
Martin Liddle – 4 hours ago »
ianhobsonuk – 2 hours ago »
Bought an HDR-2000T on Monday and noticed no problems apart from the volume control not working when watching an HD channel – though I could control the volume with my TV remote.
Well known issue; if it bothers you change the audio output type to “Stereo”; Menu button>Settings>preferences>Audio
Thanks, Martin. The switch to stereo solved the volume control problem.
So can you can not hear it from your seating position then?
I reckon my box is faulty but at the same time do feel that the 2000T is noiser than it should be and most people are putting up with it. Ive kept it so far because what else is there at this price level? The Panasonic gets its own criticism for clunky UI etc
A couple of people have said that a Humax replacement from Currys is just as noisy.
Leave it with me. I will sort it one way or another. I wont moan on about it again and will get on with resolving the issue
Minstrel SE – 8 hours ago »
So can you can not hear it from your seating position then?
I reckon my box is faulty but at the same time do feel that the 2000T is noiser than it should be and most people are putting up with it. Ive kept it so far because what else is there at this price level? The Panasonic gets its own criticism for clunky UI etc
A couple of people have said that a Humax replacement from Currys is just as noisy.
Leave it with me. I will sort it one way or another. I wont moan on about it again and will get on with resolving the issue
Having used the machine for a few hours now, I’ve realised that it is as noisy as the first machine (though it may depend on what is being recorded) and I can here it from where I sit, especially when watching talk programs which have no background music. My wife’s hearing is not as god as mine and she can only hear the noise if I mute the sound.
HOWEVER, I’ve discovered that if I record the channel I’m watching (as well as the one I want to record) and deleted it later, the noise is reduced to almost nothing.
As my machine is housed in a wooden box/shelf unit beneath the TV, I may fit a glass door/flap, as the remote still works through glass and, having just experimented with some glass out of a large picture frame, I expect that this will reduce the noise by at least 50%. Some sound-proofing in the shelf unit might help as well – though I wouldn’t know what material to buy.
Look folks
The Reply from Humax is entirely about resetting the machine to factory presets which I know wont work and Binary dad has told you doesnt work.
With reference to the above Ive tried every combination of what the hard drive can do but it just goes from noisy to a more regular crazy noisy. Infact its often more noisy when its supposed to be idling on one channel watching
I asked them specific questions and its another reply where they are washing their hands of it. Im being treated like somebody who wouldnt know this box from a toaster or thats the way I feel. Its pathetic really and I wont be buying another Humax product
So I would have keep approaching Currys for pot luck then. I dont for one minute believe this in an issue of only a few faulty boxes. I feel some of you may cotton on how noisy it actually is after a honeymoon period of getting in to it. Im not talking about forum members here but I can see that many wouldnt return it even with this noise as they may be a busy family with kids and the Tv just gets turned up.
So Ive got a choice of going back to a shop I dont like or trying to sort it myself. I wont moan on again on another forum thread though because I now have two options or I may just try for a refund. Each to their own . Its been a bad buying experience and stressful for me. I do have another option of chucking it in the skip. I dont think I could even sell it without people complaining….. Enough said
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