I think we might have it fixed. They released an update recently, told me how to force the update, now the only issue is it doesn’t support the hdmi switch we are using (random black screen for a second when using the switch, no issues when not), so got to get some more long hdmi leads to reach the TV. Yes the switch supports 4k and HDCP.

To ensure that the update is applied smoothly, please follow the steps below:

Put the device into standby mode, wait until the HDD stops working, then unplug the power supply.

After waiting for 5-10 minutes, plug the device back in.

Turn on the box and watch live TV for 1 minute.

Place the box back into standby mode for 1 minute.

Turn it on again and watch live TV for 5 minutes.

Finally, put the box into standby mode for 2 minutes.

To confirm the update, you can check the version number by navigating to:

Settings > Apps > See all apps > Show system apps > Freeview,

The updated version should display as 1.00_65_241003_3c97b102b.