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Have checked the apps for settings still the problem persists. phlppip you are lucky can you confirm your settings. It seems from my research if you are using a Atmos soundbar it can work for some people my problem is I have the full setup of surround speakers including height speakers and a Sony STR DH1080 suround amp and it just does not work with the Aura but has no problem with othere devices. I have encountered other problems with the Aura over the last 24hrs and I am going to ask for a replacement.
I have the Sony h7000 soundbar and have msqw off with 7.1 sound on
Thanks phlppip for the reply with your settings, not sure what msqw means? It’s interesting that most Atmos soundbars users do not seem to have a problem outputing Atmos from the Aura but those like me with Atmos capable suround amp do have problems.
Two emails to Humax support have not been answered which does not give a good customer support rating. They have not even sent the usaul auto acknowledgement email most company support send giving you a case number.
I think he meant MS12 Transcoding, to get full 7.1 sound this must be turned off.
Settings> Video and Audio> Audio Output Options> Dolby Advanced Settings
and select MS12 Transcoding Off.
If this is greyed out go to Audio Output and select Custom.
When you go back to Dolby Advanced Options you should now be able to
select MS12 Transcoding Off.
After selecting press the Return button on the remote ( the loop back arrow)
The Aura will now ask if you want to accept the settings and then will reboot.
When the Aura has restarted go back to Settings> Video and Audio Output Options> Audio Output
and select Home Cinema via HDMI {Aura – Audio Equipment – TV} (up to 7.1 ch)
press the Return button and the Aura will ask if you ant to save the change press Yess, the Aura will reboot.
See if that makes any difference.
VitaminD thanks for the clarification that makes more sense but I have already tried your suggestions. One thing I have notice is the Aura does not always reboot after changing sound settings, also I have had other problems which indicate that I have a faulty device and I have contacted the retailer and requested a replacement, fingers crossed that one will work.
Have you tried downloading any test files onto the Aura and playing them?
If they play correctly then it’s reasonable to assume that your amp/settings are correct but the apps aren’t outputting Atmos correctly.
Have you also had a look at the Surround Sound settings under Audio Output Options, it should be set to Auto.
If not and it is greyed out you would need to temporarily switch to Custom, reboot
open Surround Sound settings and switch it to Auto.
Then reset the Audio back to the Home Cinema via HDMI ….. 7.1 and reboot.
As you are having other problems (what are they) have you checked to see if your Aura is on the latest software
from Aug 2021.
When launched the Aura was a very flawed device, Humax did keep making software updates including the last
major one released about Aug last year this sorted out most peoples issues.
Although as you can read here people are still experiencing issues but for almost a year silence seems to be the code from Humax.
The software update is the latest and settings are okay I will try the atmos test files from dolby and see if they give me Atmos if they do then its the apps if not it is the Aura for shure. The other promblems I have had is when fast forwarding recordings and apps programs it just freezes and the only way to resolve the problem is to return leave what ever I was watching then return also I had a blackscreen after returning from streaming content and going back to normal Freeview channels I still had sound, the only way to get it back to normal was to switch off at the supply. I have fibre internet and the Aura is connect direct to the modem using cat7 ethernet cable so no buffering problems. As for Humax support it is a joke two emails and nor response.
SSThing thanks for your help, I have downloaded the files from Dolby and played a file with Dolby TrueHD 7.1 Atmos after saving to a USB drive using the VLC media player with the passthrough enabled in the VLC app and I finally got Atmos!!! Strangely some of the other true Atmos files I downloaded did not give a Atmos output on the Aura so it seems it has to be the right type of Atmos output. I cannot find a setting in Amazon prime or Disney plus that allows the user to set the sound to passthrough. It seems the Aura needs an update to support more Atmos file types also the apps need better support. I know Disney Plus does not support Atmos on the Aura because it not one of their supported devices. Also I have read that the app support on Andriod 9 is limited, the Aura needs updating to Android 11.
A long shot I know (but just been reading some Q&A’s on an Amazon forum) and one of the Tech replies indicated that when playing a programme listed as Dolby Atmos, it sometimes takes a couple of minutes for the stream to switch to Atmos. I guess the app is double checking that you have the right subscription level before switching?
Have a try playing for a few minutes and see what happens.
Thanks for everone who has tried to help, I have now download some test dolby atmos files from the dolby site and loaded them on to a usb drive and played them on the Aura using the VLC app with passthrough on the app enabled and I finally got atmos working on some of the files, it seems it has to be the right type of atmos format as some of the files did not give atmos when played. So it seems the Aura only supports certain atmos file formats and if the apps like Amazon prime do not transmit the right type then you do not get atmos only dolby+. Seeing Disney plus does not support the Aura in their supported devices I guess Humax has to register their devices and maybe has to obtain a licences to get full support. My samsung QLED TV has Disney plus and I get atmos on most of their content but it is a supported device. It seems to me Humax needs to up their game and get a update out to rectify this and the other problems with the Aura.
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