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I note the problem of wrong aspect ratio when playing movies from a media share is not fixed. Ah well at least we have a pretty new logo to look at!
Dave
I have been in email contact with Humax Customer Support. Last contact from them was on 26th July.
I have answered all their questions and given them as much info as I was able. I even gave them screen shots of a video showing the correct aspect ratio with an earlier software version and the same screen shot proving the wrong ratio with version 3.00.31. Yes, version 3.00.44 also does not fix the prob.
They say they will get back to me once they receive more information from the further tech team.
Watch this space.!
entdgc – 4 days ago »
I note the problem of wrong aspect ratio when playing movies from a media share is not fixed.
I think this is now the #1 most annoying bug on my HDR 1000S – some mkv’s I play back (mostly TV shows) are OK, though I had trouble with Stranger Things recently.
Virtually *all* movies played from a media source now fail to play in the correct AR, no matter what settings I try in Settings -> Picture & Sound. Since I tend to record less and less over the air nowadays (the best stuff tends to be US TV shows and movies), this issue of bad AR on video playblack from USB or DLNA is getting more and more critical over time. I hope Hovis54’s efforts to show Humax the error of their ways on this subject bears some fruit!
Roll back to UKFSAA 2.02.07 Software Update. (19 NOV 2014)
If you don’t have it, and finding 2.02.07 is hard to find, I have dropped it into my Rapidgator.net library.
To the best of my knowledge, this is the only solution for those with the ratio problem at the present time.
Once uploaded, you need to stop the box it doing its automatic update. As long as the box is powered ON, the update will not happen but if left in standby, it will update. Alternatively, just pull the power on it when not in use.
ps. Check the setting for power saver to stop it going into standby after a set time.
After a lot of emails between Humax and myself, I have finally had this response today.
“Apologies for the delay in getting back to you on this.
Our team have found that you are correct and will be passing this on to our development team to have this resolved in the next software update.
Unfortunately there is no date for the software to be released at this moment in time but it is going to be resolved for you.”
Current version: UKSFAA 3.00.44
Regarding the aspect Ratio problem on my HDR-1000s, see
https://myhumax.org/forum/topic/hdr-1000s-software-uksfaa-30020-and-31-problem
I have chased Humax many times on this topic and finally they have come clean and said
“Unfortunately the next update which is due in May is not going to have this fix included and it is not clear on whether this will be included in future updates.”
It’s so frustrating as it was their developers who cocked it up in the first place but I too doubt that they will ever fix it.
I certainly won’t be getting another Humax box in the future but what I did do however was, I bought a Google Chromecast and use “Plex” as the media server on my PC and drive it via a Plex App on my mobile and tablet. Interestingly enough, this gives (and I don’t know why) improved video quality over the Humax device.
Even using the Humax box to talk to Plex as a DLNA server still cocks up the aspect ratio so I don’t bother with that.
Anyhow, Humax position is sod their customer base as all they want to do is concentrate on their newer boxes.
Posting the above once is enough, no need to post same in numerous threads, all other posts will be deleted shortly.
Barry – 10 minutes ago »
Posting the above once is enough, no need to post same in numerous threads, all other posts will be deleted shortly.
OK. Sorry. Got angry with Humax.
Hovis
I am feel your anger too! I can go down the Plex route but my wife is only happy using the Humax direct. It is so annoying that developers screw up software then cant be bothered to fix their own mistake and even force you to update to the screwed software and stop you downgrading to software that does work!
</rant off>
Dave
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