Thanks Barry. I think i’ll go down the Humax support path rather than try a factory reset just before Christmas just in case that screws the box up.

Just to add. I’m having the same issues when trying to access Netflix. All other apps, such as the iplayer and YouTube work fine. I’ve tried factory reset and network reset, and have turned everything off and on countless times.

I have the same error code, which suggests a network issue on the Netflix help site. But, being reasonably competent with tech, I do not believe I have any network issues.

I can stream Netflix through my PC perfectly, but not through the Humax HDR-1000S box.

Very frustrating and I wish I could find a fix.

REPASSAC – 14 minutes ago  » 

harts5000 – 1 minute ago  » 

Just to add. I’m having the same issues when trying to access Netflix. All other apps, such as the iplayer and YouTube work fine. I’ve tried factory reset and network reset, and have turned everything off and on countless times.

I have the same error code, which suggests a network issue on the Netflix help site. But, being reasonably competent with tech, I do not believe I have any network issues.

I can stream Netflix through my PC perfectly, but not through the Humax HDR-1000S box.

Very frustrating and I wish I could find a fix.

I suggest you contact Netflix if their standard help pages (see #12) do not yield results..

Thank you. I have spoken to Netflix who suggested various fixes (turn off and on again) and suggested it was a network issue. I have also contacted Humax support, who also said it could be a network issue.

It’s just that there is no problem with my network – all devices are connecting. The Humax box is listed as connected in my BT hub settings. It’s only the Netflix app which seems to be experiencing issues.

I have two things left to try. Connect with a cable (I’m currently using wifi), and to check BT parental control settings.

If anyone has similar issues and does find a fix do please report.

Thanks again

REPASSAC – 1 hour ago  » 

Did you try re-loggingin to Netflix as their help suggests?

https://help.netflix.com/en/node/14423

Yes. Though the error means you don’t actually log into the app, so you cannot access the ‘sign out’ icon. The button press sequence also does not work.

I have also tried logging into my Netflix account and selecting the ‘log out of all devices’ option, which also has no effect.

rosen213 – 18 minutes ago  » 

Wish they wouldnt impose Netflix updates on everyone, I for one will never be using the service, but now my freesat box has issues with stretching letterbox format media from external hdd, and my only fix is to revert back to firmware v2, have tried v3.00.18 & 20 both have same issue. Another problem is that I cant stop the box from re-updating the firmware.. very frustrating..

Disconnect it from the internet overnight.

Barry – 2 hours ago  » 

You could update to 3.00.19 – this basically 2.02.46 repackaged for those with issues.

See details under FAQ on this link:

http://www.humaxdigital.com/uk/products/product.php?gid=135&pid=6

Thanks for that, correct ratio again, just only problem is the on demand menu/screen is all blank..

Barry – 1 day ago  » 

rosen213 – 14 minutes ago  » 

Barry – 2 hours ago  » 

You could update to 3.00.19 – this basically 2.02.46 repackaged for those with issues.

See details under FAQ on this link:

http://www.humaxdigital.com/uk/products/product.php?gid=135&pid=6

Thanks for that, correct ratio again, just only problem is the on demand menu/screen is all blank..

See the notes on post 1 re logo population, if all else fails may need a factory reset

Have done a factory reset, but still no on demand, just says this should take less than 1 min etc, and if I click it, it then says on demand is currently not available.

Guess I will revert to the new version and put up with stretching media, but on demand will work..

Could really do without all this messing around with firmwares, settings, especially when the older version was fine, just because of Netflix

nevans – 5 minutes ago  » 

Where is this 3.00.20 software of which you speak?

A freetime box should have upgraded providing it’s connected to the internet. Have you checked for a software update ?

Have you checked you don’t already have it ?