- This topic has 20 replies, 6 voices, and was last updated 7 years, 6 months ago by
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Martin Liddle – 2 minutes ago »
cicobuff – 23 minutes ago »
And according to andyfras on these very forums who fixed a 1010 it most certainly was the capacitors (surface mount)
But the 1010 he fixed wasn’t suffering from the total inability to access the hard drive which is the problem being discussed in this thread.
The fact they are going out of tolerance and also the fact the traces all link to the SATA controller, and the fact that Humax seemingly have a non-disclosure of the problem, the costing of replacing these capacitors is peanuts and most certainly worth a try on any board that has a working HDD and a borked SATA controller.
My very own unit decided to lose the ability to read my recordings then magically corrected itself after 4 months for around 5-6 months before failing again….seems to me like capacitors going out of tolerance.
To answer a couple of points:
1. Less than 1% of units sold are affected by this problem…
My 1000S and 1010S are still working fine, and they are almost certainly older then any others owned by members of this Forum
2. It is not a capacitor problem.
Barry – 9 minutes ago »
To answer a couple of points:
1. Less than 1% of units sold are affected by this problem…
My 1000S and 1010S are still working fine, and they are almost certainly older then any others owned by members of this Forum
2. It is not a capacitor problem.
Ha..how many times have we heard that same thing….
Firstly my 1000S mainboard is from 2012, which certainly is an early revision….secondly, if it is not a capacitor problem…what is the problem….certainly Humax are not telling us….thirdly where are the stats that less than 1% are affected.
Do you work for Humax? lol
cicobuff – 2 hours ago »
My very own unit decided to lose the ability to read my recordings then magically corrected itself after 4 months for around 5-6 months before failing again….seems to me like capacitors going out of tolerance.
I agree it is something going out of tolerance but that doesn’t mean that it has to be a capacitor. Humax have said it was a resistor; I have no reason to believe that is false.
Martin Liddle – 8 minutes ago »
cicobuff – 2 hours ago »
My very own unit decided to lose the ability to read my recordings then magically corrected itself after 4 months for around 5-6 months before failing again….seems to me like capacitors going out of tolerance.
I agree it is something going out of tolerance but that doesn’t mean that it has to be a capacitor. Humax have said it was a resistor; I have no reason to believe that is false.
It is irrelevent, Humax brush it under the carpet…after all it affects less than 1% of units…but as a *guilty* gesture of goodwill offer money off a refurbished newer model 😆
cicobuff – 1 hour ago »
Barry – 9 minutes ago »
To answer a couple of points:
1. Less than 1% of units sold are affected by this problem…
My 1000S and 1010S are still working fine, and they are almost certainly older then any others owned by members of this Forum
2. It is not a capacitor problem.
Ha..how many times have we heard that same thing….
Firstly my 1000S mainboard is from 2012, which certainly is an early revision….secondly, if it is not a capacitor problem…what is the problem….certainly Humax are not telling us….thirdly where are the stats that less than 1% are affected.
Do you work for Humax? lol
I do not work for Humax.
Humax may not have released publically what the problem is, and how many units are affected, but have made me aware.
Humax did not brush it under the carpet. They arranged for units to be returned to them for investigation, however it took some time to receive a unit that, on receipt, still exhibited the issue.
Once identified a procedure was put in place as follows:
In warranty units replaced free of charge.
Out of warranty units were initially repaired for a small charge, this has subsequently been replaced with units now being exchanged for a charge of £55.00
Believe me or not, to be honest I don’t really care.
Thread closed as OP has accepted the £55.00 exchange for a 4 year old unit – that I would suggest is exceptional customer service.
- The topic ‘lost recordings’ is closed to new replies.