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OK, so here is a summary of the current situation:
Aura app installed on two iPads, iPhone and Android phone; all reinstalled; all connect to Aura BOX (adding device lists the box with the new name I gave it to ensure connection to the right one!).
All four devices show an empty screen for TV Guide and Schedule (both of which I can see when I login to myhumax.net); all devices show the full and correct list of Recordings (I double checked the device list against the box list) and all four will convert and download a recorded programme – clearly, this indicates a connection (of some sort) between apps and box. Despite this I reset all the network connections and wi-fi to box is rated ‘Excellent’ signal strength; all app versions are up-to-date and box has latest firmware installed.
I can Ping the box from my desktop and iPhone.
Someone said elsewhere on the forum the the app retrieves not just the TV Guide form an external address but the Schedule as well; if this is true the problems would suggest a network issue even though I can see the TV Guide and my Schedule in Safari on my desktop, iPhone and Android phone; the iPads both display the TV Guide but not the Schedule (showing the Info Management page as seen previously – this could be a cache issue).
Altogether puzzling…
Puzzling, because I’ve got both an Android and iOS device and both have had no problems getting the guide / schedule / recordings. There must be something odd about your network. Are your mobile devices on the same SSID or subnet as the aura? Is the aura configured wired or wirelessly?
Mine is simple in the sense that the box and all devices are on the same subnet (192.168.1.xxx) and same SSID. When accessing it via 4G or on a different network I can still see the TV guide (matching my home location, i.e. BBC 1 North West etc) and Schedule but On Now and Recordings are greyed out.
All devices are on the same SSID and subnet – eg: Aura is 192.168.168.38 and iPad Pro is 192.168.168.52; but I am connected (somewhat) to the Aura because all the apps all see the saved Recordings.
I cannot image any issue that would prevent all four devices from accessing the TV guide through the app when all four can see it via a browser.
There are no port forwarding or other rules set on my firewall.
cheers
Just had the chance to ry the iPhone app on another wi-fi and not surprised to find the same issue as at home – I did think it is not an issue with my network…
Try and log into myHUMAX website:
All the App is doing is connecting to this website to access the guide and list of scheduled recordings.
On this webpage, can you see the guide and schedule?
Does this show a connection to your Aura? (goto My Page, then Manage Device)
One thing I have found, you need to keep the default name as “FVP-4KGTR” and don’t change it to anything else, as otherwise the App doesn’t seem to work.
I can see Schedule and TV guide from Safari (Mac) but still not from any copies of the app. I did check the name in case that was an issue but it is still at default
thanks
On the settings page of the App, I assume it shows the Myhumax account you are logged into, along with the connection to “Your device”.
It should say:
“Your device
FVP-4KGTR is connected
192.168.1.xxx”
If you try signing out of your account and back in again on the app, does it make any difference?
I downloaded the Aura App onto my wife’s phone last night. I added the MyHumax login details and the guide and schedule appeared straight away. I’ve not connected the box yet, so the live streaming and recordings are not shown yet. However, it does prove that the Guide/Schedule are purely linked to your MyHumax account and nothing to do with connection to the box itself.
If you haven’t already, worth deleting the Aura from MyHumax website and adding back again and see if that works.
Quote:It should say:Apart from the IP as 192.168.168.38 – that is exactly as shown…
thanks
Very odd. Struggling to wonder what else it could be then.
I've attached a couple of screen shots of what I see my myHUMAX website to see if you can spot anything different here?
[attachment=85702,1726] [attachment=85702,1727]
Same for me…
Thanks
I’m having similar problems with the TV Guide. On an Android phone everything seems to work, but the guide never populates – albeit sometimes the odd channel does. On another Android phone it works fine. On an Ipad the TV Guide populates straight away, but it seems to get very confused about which day it is the day after and refreshing the guide makes no difference. A restart of the IOS app seems to do the trick. Not ideal, but usable.
On the Android phone I’ve tried deleting the device and re-adding it. Logging into and out of the app. Clearing the app cache and data. Deleting the app and re-installing. The device is definitely connected and I’m on the same network. I’m also using the latest Android app.
I saw the comment about problems if you change the device name. I had changed the name so I changed it back to the default. Deleted the device from the apps. Restarted the Humax and then adding them back again. Still no guide on the android phone.
Logging on to MyHumax.net I can see the device and the TV Guide displays fine. Also tried from a browser on the Android phone I’m having issues with and no problems.
Finally, I tried turning off WiFi – and the TV Guide populated! I closed the app, cleared the cache and data. Turned WiFi back on. Logged back in and added the device………….no TV Guide:-( Oh and every other App on the Phone works find on WiFi.
SOLVED
But by an unexpected route.
For reasons not (thought to be) connected to the app issues, my box has been replaced (next day thanks to Amazon’s great service). After installing and configuring the new box – guess what? The app on all four devices works as meant to once the new box is registered
Weird (or poor QA by Humax…
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