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Out of curiosity, though I suspect I have tried it before, I did a power down reset and tried ITV Hub again – unfortunately still no improvement.
It certainly is not intermittent here, I have never seen a six digit pairing code, nor will it allow me to log in manually without it using the email credentials which work on my laptop.
I checked again and it’s still working, though I dare not sign out of ITV Hub now. Could it be regional?
Another suspicion is that the ITV Hub app should be starting up and then displaying the mobile sign in via a code method. However it isn’t (in most cases?). This could be the problem ITV are failing to resolve.
The only other thing I could possibly think of that I’ve done/changed is that I changed the wireless router that I was using, that the 5000T was connecting to. This presents 2 possible things that might affect ITV Hub connection…
1) Simply disconnecting from and reconnecting to a differently named wireless network (I can’t see how/why this would affect anything).
2) It’s possible that the new router handles NAT/routing in a better or different way. The old one was a Technicolor router, the new one is a Netgear gaming router. This is still a wild and very unlikely possible cause though.
Raggeh – 8 hours ago »
Another suspicion is that the ITV Hub app should be starting up and then displaying the mobile sign in via a code method. However it isn’t (in most cases?). This could be the problem ITV are failing to resolve.
The only other thing I could possibly think of that I’ve done/changed is that I changed the wireless router that I was using, that the 5000T was connecting to. This presents 2 possible things that might affect ITV Hub connection…
1) Simply disconnecting from and reconnecting to a differently named wireless network (I can’t see how/why this would affect anything).
2) It’s possible that the new router handles NAT/routing in a better or different way. The old one was a Technicolor router, the new one is a Netgear gaming router. This is still a wild and very unlikely possible cause though.
Matches my experience and theory
https://myhumax.org/forum/topic/humax-fvp-5000t-itv-hub-sign-in-not-working#post-69066
Just a quick update from me.
The person I’m setting the 5000T up for has now upgraded from standard to fibre broadband with a new super router, but the problem with the ITV Hub sign in still remains.
At least this eliminates any possibility of speed or router being an issue.
The latest response from ITV reads:
“Thank you for getting back in touch.
Our technical team are still looking into this particular issue under the ticket: #53452
At this moment in time we don’t have a estimated time to advise when this will be resolved.
Here you can see an update on the service status: https://help.itv.com/hc/en-us
Once the issue is resolved it will be updated here.”
I had the same problem on my new 5000T. I tried the suggestion of verifying my email on the ITV Hub on my laptop which didn’t seem to make any difference (incidentally if you have that prompt and keep the verification email, you can click the ‘Verify your email now’ link more than once).
What worked for me was to repeatedly click the Retry option on the Retry/Enter Manually/Cancel message and on the third attempt the verification code appeared to put in on itv.com/hub/pair (as described on https://help.itv.com/hc/en-us/articles/360005101514-How-do-I-sign-in-on-my-TV-using-PIN-pairing-)
JimF – 1 minute ago »
What worked for me was to repeatedly click the Retry option on the Retry/Enter Manually/Cancel message and on the third attempt the verification code appeared to put in on itv.com/hub/pair (as described on https://help.itv.com/hc/en-us/articles/360005101514-How-do-I-sign-in-on-my-TV-using-PIN-pairing-)
Thanks Jim, when I have got 5 minutes I will give that a try.
Edit: Actually I had 5 minutes straight away, so tried Retry repeatedly, but no joy unfortunately. I gave up after about 50 attempts.
Finally, they have come up with a fix and sign in is now working.
The service status: https://help.itv.com/hc/en-us has messages about it and I have managed to pair up – at last.
I’m still unable to sign in to the ITV Hub, so this issue has not been resolved for everyone.
Simcom – 23 minutes ago »
I’m still unable to sign in to the ITV Hub, so this issue has not been resolved for everyone.
Are you not being provided with the number on your TV from the 5000T?
No, never get as far as the number, the problem is the same as it has always been.
After selecting ‘Sign In’ I get the screen:
‘Whoops What’s going on here? Retry, Manual Sign In, Cancel’
Selecting ‘Retry’ produces the same ‘Whoops’ screen.
Selecting ‘Manual Sign-in’ results in me entering my id and password but then the ‘Whoops’ screen appears again.
Delete your cookies and try again.
The issue is signing into the ITV Hub from the Humax 5000T, nothing to do with cookies.
Simcom – 24 minutes ago »
The issue is signing into the ITV Hub from the Humax 5000T, nothing to do with cookies.
I agree it doesn’t sound like it, but hey-ho try it and you might be surprised, but don’t be too disappointed if you are proved correct.
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