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The 9300 up until November 2023 was getting a full 7 day EPG – from the Nottingham Transmitter, that is a fact. It is rarely used but we had cause to use it in November and we know it had a full EPG in the early part of the month. The 4000 and 5000 also had fully working EPGs until about the same time, from the same transmitter, the odd gap was a rare occurrence.
The aerial has not fallen into the garden or any such thing, it gives excellent signal to 3 TVs, all of which have full EPG facilities as well as excellent reception. It points only to the Nottingham transmitter, it will not pick up the other alternatives which are Waltham and Sutton Coldfield as they are in a different direction entirely and are about 10X the distance away.
The 5000 FVP and the 4000 FPV both have excellent reception but very unreliable EPGs since some time in November.
All three boxes have been scratch retuned, the 4000 and 5000 have been factory reset and retuned on auto search, then factory reset again and searched manually using the correct channels. Factory resetting clears all channels.
The post about all the different EPGs being available is nothing more than a red herring, you can not select a different EPG on a European market Humax box so it matters not one jot what’s available or not. There is clearly something wrong and I think it’s at the broadcast end. Thanks for trying people but there’s clearly no answers available on this forum.
The point is that different devices could be using different EPGs. Not that you can select a different EPG. So because a TV is working doesn’t tell you much about device B unless you know it’s the same EPG.
I think you’ve reached the correct conclusion that it’s a broadcast issue. One thing I can’t see mentioned is if any of the boxes are connected to the internet and if their firmware is up to date. (I guess the 9300 is up to date)
To the poster asking about whether the EPGs are broadcast over the air. Some are, some aren’t and some (like the EPG on a FVP-4000T or 5000T) are hybrid.
Both the 4000 and 5000 are connected to the internet via WIFI and get good playback via the internet when using the built in players (except ITVX of course!) so no reason to suspect bad WIFI stopping the EPG populating. All have the latest firmware.
I got up early today (for me) and checked the EPG on the 4000T at just after 7:15 when it powers down on the auto set up and checked the EPG then, I went straight to 6th of Feb and initially it was all there then it started disappearing as I cycled back through! Interestingly the HD numbers (101) onward are much more resilient but not perfect. That’s alright if the channel I want to record is a HD one, but mostly they aren’t.
After following this discussion I decided to get out my old 5000T out of the cupboard (using an Aura) and plug it in to my TV. Within seconds of powering up the EPG for today was populated across all channels. After 5 minutes the EPG for the next 7 days was filled with Wed 6th Feb being populated across most channels till about midnight, but curiously both Channel 4 SD and HD are showing ‘no programme information’.
Transmitter is 32 miles away and I am using an indoor aerial. Signal strength 80 to 90% on most muxes
Signal quality 100%.
If this. were a problem with older modelHumax PVRs I guess we would be seeing far more posts on
forums like this. than there are.
Oy You – 1 hour ago »
I got up early today (for me) and checked the EPG on the 4000T at just after 7:15 when it powers down on the auto set up and checked the EPG then, I went straight to 6th of Feb and initially it was all there then it started disappearing as I cycled back through!
What channel were you tuned to when the EPG started to disappear?
VitaminD – 1 hour ago »
After following this discussion I decided to get out my old 5000T out of the cupboard (using an Aura) and plug it in to my TV. Within seconds of powering up the EPG for today was populated across all channels. After 5 minutes the EPG for the next 7 days was filled with Wed 6th Feb being populated across most channels till about midnight, but curiously both Channel 4 SD and HD are showing ‘no programme information’.
Transmitter is 32 miles away and I am using an indoor aerial. Signal strength 80 to 90% on most muxes
Signal quality 100%.
If this. were a problem with older modelHumax PVRs I guess we would be seeing far more posts on
forums like this. than there are.
My 4000T also had Channel 4 SD blank for Feb 6th when I tried this morning.
Martin It was tuned to channel 101 BBC1HD – basically where the on/off timer left it.
Vitamin D So what conclusions should I draw from this?
Not sure but occasionally going back to the 5000T and going back through the EPG I see some areas which were populated with info are now empty, and then with a page up and a page down that can be populated again but not always.
Going back after about an hour they can be populated and others are now unpopulated.
The Aura some missing areas. further in the week like next Tuesday and Wednesday.
Mostly the lack of programme info is on Ch4 SD and HD and E4 and E4+1 but not on other CH4 affiliated channels
(perhaps. on different muxes).
Sometimes Ch5 SD & HD would be missing but then come back later on seems a bit erratic.
And my Sony TV is missing info for Channel 4 SD and HD for next Tuesday.
So is it a combination of broadcaster supply of programme information to the agency that delivers
programmes and info to the transmitter service and Humax software which as we all know is not exactly reliable.
Its a conundrum, and with that it is nearly time for Countdown.
niknak – 5 hours ago »
My 4000T also had Channel 4 SD blank for Feb 6th when I tried this morning.
Channel 4 have form for doing things like that so I would assume that is a broadcast issue.
Oy You – 5 hours ago »
Martin It was tuned to channel 101 BBC1HD – basically where the on/off timer left it.
Does the same thing happen if it is tuned to BBC1 SD?
Martin, Yes it does happen when tuned to channel 1 BBC 1 SD. Looking on the free view website there appears to be some work going on at the Nottingham transmitter this week that according to the author “might cause slight pixelisation and occasional interference” Whether this adds up to messing up EPGs isn’t mentioned. It doesn’t seem to be causing us any interference or pixelisation. I think the inly thing to do is to wait for the work to finish and hope for the best!
Just for the record I use the Nottingham transmitter and a quick look through the EPG on my Panasonic PVR shows it to be full.
My Humaxes (incl. 5000T) and TV are showing full EPGs and that’s from the Waltham transmitter (East Midlands).
EEPhil Thanks for that. Unfortunately my days of running up the roof tiles and swinging the aerial round to the Waltham transmitter are but a forgotten memory! I could probably fix up a new aerial in the loft pointing to Waltham, but it seems a little drastic especially when you consider that until a couple of months ago the chimney aerial pointing to the Nottingham Transmitter was working perfectly – and reception wise, it still is! It does add some credence to there being a problem either with the Nottingham transmitter or the EPG assembling/broadcasting system there.
Oy You – 2 hours ago »
It does add some credence to there being a problem either with the Nottingham transmitter or the EPG assembling/broadcasting system there.
Try reporting the problem to the BBC as a complaint (advice from the OFCOM site about transmitter problems).
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