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DeltaMike – 3 hours ago »
Satellite guys managed to come today and it was the lnb and not the humax box. They tested the cables, said the problem was with the vertical, went outside and within a couple of minutes up popped a strong and good quality signal.
Seems the weather is to blame.
Thanks again for all the comments.
As the home transponder is horizontal that’s rubbish. The weather may have moved the dish slightly but you have already proved that you have vertical channel reception. How much were you charged ?
A fact they clearly did not know. Were they wearing spurs and a Stetson ?
Reckon they simply changed the lnb and cleaned up the lnb connections or more likely fitted new f connectors.
5 min job to change it
A well known scam is to not properly weather proof the lnb connections, This will result in a issue just outside the warranty period. Result a another paid for so called service charge. You need to report these cowboys to the CAI assuming they are actually members.
So yes it’s been wet recently. Had the dish been properly installed it would not be a issue. You have likely been scammed.
Did you use the same company to install the dish in the first place ?
If so how long ago ?
Are they listed as a CAI member.
The company is a well-regarded local business, Moss of Bath.
They installed the dish nearly 5 years ago. I’ve since had just one previous issue, a year ago, and that turned out to be with the Humax box – all it needed was a factory reset. I was irritated they sent an engineer rather than first suggesting to me over the phone I try a factory reset. Call-out charge would have been avoided. The engineer said freesat had made a tweak that had caused the problem.
The problem is, last year the ‘no signal’ issue was a Humax one, this year it was the dish. It’s very difficult for the lay person not to be dependent on the engineer – and to not be ripped off in the process.
DeltaMike – 1 min ago »
The company is a well-regarded local business, Moss of Bath.
They installed the dish nearly 5 years ago. I’ve since had just one previous issue, a year ago, and that turned out to be with the Humax box – all it needed was a factory reset. I was irritated they sent an engineer rather than first suggesting to me over the phone I try a factory reset. Call-out charge would have been avoided. The engineer said freesat had made a tweak that had caused the problem.
The problem is, last year the ‘no signal’ issue was a Humax one, this year it was the dish. It’s very difficult for the lay person not to be dependent on the engineer – and to not be ripped off in the process.
Freesat have made no such tweak. Freesat is not a broadcaster, all they transmit is the epg data from a single transponder which is horizontally polarised.
Last year there was no such Freesat issue. If there was then viewers using Sky or any other platform would have the same issue.
Freesat boxes automatically update any required changes in the background.
Like Sky they do not have engineers. They use so called technicians trained to follow a set procedure without any actual understanding of what they are doing.
If I was you I would contact your local trading standards and reference this thread.
The last Freesat software update was during the run up to the London Olympics due to a bug that stopped recording of the red button data channels.
There has been no changes since them that could possibly have created your problem.
There was a week in October 2018 when a number of people reported that their Humax 1100/1000 box had lost satellite reception – see post below.
https://myhumax.org/forum/topic/receiver-is-not-receiving-a-signal
grahamlthompson – 10 hours ago »
Like Sky they do not have engineers. They use so called technicians trained to follow a set procedure without any actual understanding of what they are doing.
That’s rather disingenuous GLT. I’m certain that a goodly number of Sky and other aerial/dish riggers have a very good knowledge of their trade and have a good understanding of what they are doing and why. However if they suspect their customer is not very tech savvy, they give a report that the customer might just be able to get a handle on.
Having said that, in this instance his comments made little sense.
DeltaMike – 11 hours ago »
There was a week in October 2018 when a number of people reported that their Humax 1100/1000 box had lost satellite reception – see post below.
https://myhumax.org/forum/topic/receiver-is-not-receiving-a-signal
It was when the BBC changed FEC settings on HD channels (to make things more difficult for us ex-pats) but forgot to tell freesat to update the channel database.
Consequently users were for a brief period unable to get a signal on BBC HD channels.
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