How to solve "Not supported file format"/

Forum › Forums › Freesat HD › HDR 1000, 1010, 1100S › How to solve "Not supported file format"/

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  • April 5, 2017 at 11:15 am #76584
    Anonymous
    Inactive
    April 5, 2017 at 11:16 am #76585
    grahamlthompson
    Participant

    cerclebois – 57 seconds ago  » 

    See attachment

    What attachment ?

    April 5, 2017 at 11:29 am #76586
    Anonymous
    Inactive

    Last one was refused, and now the upload has vanished.I’m not having a good time, am I?

    April 5, 2017 at 11:33 am #76587
    Anonymous
    Inactive

    Hopefully here it is

    [attachment=57760,804]

    April 5, 2017 at 11:41 am #76588
    grahamlthompson
    Participant

    You have the latest software. Talk to John Lewis, they have excellent after sales service.

    April 5, 2017 at 2:10 pm #76589
    Anonymous
    Inactive

    I spoke to JL, and unfortunately got a vague type, who referred me to Humax. Chap on there very indifferent, saying the only thing was to reformat. It was an occasional glitch. Challenged if anything was being done, evasive answer effectivley was no, as it didn’t happen very often.

    Methinks Humax needs to lose its monopoly over Freesat hardware.

    April 5, 2017 at 5:17 pm #76590
    grahamlthompson
    Participant

    I don’t hold out much hope but you could try running the Disk Clean Up option.

    Settings – System Settings -Storage – Right – OK – Start disk clean up.

    April 6, 2017 at 5:54 pm #76591
    Anonymous
    Inactive

    No luck I’m afraid. It’s bite the bullet and hope the fault doe not occur again. Just out of curiousity; do other HDRs (not necessarily Freesat ) suffer the same problems?

    April 7, 2017 at 6:55 am #76592
    Anonymous
    Inactive

    Will I have to reinstall the Freesat software too? If answer is a yes, where to I get it from and how do I load it to the 1100s, please?

    April 7, 2017 at 10:32 am #76593
    grahamlthompson
    Participant

    cerclebois – 3 hours ago  » 

    Will I have to reinstall the Freesat software too? If answer is a yes, where to I get it from and how do I load it to the 1100s, please?

    The software is in NVram not on the hard disk, so a disk format will not affect it.

    April 7, 2017 at 5:53 pm #76594
    Anonymous
    Inactive

    Thank you for all the patient help given me. Process was painless, and I was pleasantly surprised that my planned future recordings and series had been retained.

    April 7, 2017 at 8:16 pm #76595
    Anonymous
    Inactive

    I wrote too soon!

    Not having any recordings to watch post format, I tried to use the On Demand facility, to be met with a page about Showcase, and no sign of IPlayer etc, whilst on the Showcase channel number is blank wallpaper.

    Please, can you advise me, what to do next?

    April 8, 2017 at 7:29 am #76596
    Anonymous
    Inactive

    Just wait. they should populate in a few hours. If you want to speed things up tune to a BBC HD channel.

    April 8, 2017 at 11:00 am #76597
    Anonymous
    Inactive

    Presumably also selecting the On Demand option on l/h? How long should it take to populate?

    April 8, 2017 at 11:20 am #76598
    grahamlthompson
    Participant

    cerclebois – 19 minutes ago  » 

    Presumably also selecting the On Demand option on l/h? How long should it take to populate?

    No need to do anything other than leave it on a BBC channel. Time varies could be an hour or so.

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