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You could ask Humax for a new board quote – I expect they would ask for almost the same as: http://www.humaxdirect.co.uk/refurbished/hdr-1000s-500gb-dd125d.html (1 yesr warrenty)
You could then popin the drive you have.
jimboWatson, can I suggest you have a read of my thread. My fault, which for a long time looked like a hard drive problem, in the end turned out to be a bad power supply.
https://myhumax.org/forum/topic/starting-keeps-recycling-wont-boot-up/page/6?replies=32#post-37788
Where did you buy the Humax from? Have you spoken to them? Have they said you must deal with Humax directly? Some retailers provide warranty themselves as opposed to requiring you to go to the manufacturer for warranty support (and yes I’m talking about original warranty periods, not extended warranties).
I thought these boxes come with a 2 year warranty, I have some drives here that may help if you want them, I have…. scratch that one was a 160GB drive out of my old 9200T and that is IDE, i do have a 500GB seagate pipeline drive ST3500312CS (firmware SC13) i was gonna bung on ebay but i’ll send to you if you cover my postage costs, or failing that i can send you my Seagate ST3500312CS 500GB (Firmware SC41) which has never even been used because as soon as i got my HDR i threw in a new WD 2TB, I’m happy to send that to you to test and return back to me, all i ask is cover my costs, pack it well and send it back rec del, I won’t be able to post until Monday if it’s any use to you but at least you know it’s come out of a HDR 1000
All1
REPASSAC – 17 hours ago »
You could ask Humax for a new board quote – I expect they would ask for almost the same as: http://www.humaxdirect.co.uk/refurbished/hdr-1000s-500gb-dd125d.html (1 yesr warrenty)
You could then popin the drive you have.
yeah, i looked at the refurb option. its nearly the same price as new. now that this one is old stock and they now have the white one with built in wifi. i opted for that.
i thried the power supply as you suggested but still wouldnt recognise any drives.
thanks anyway
Alloneword – 7 hours ago »
I thought these boxes come with a 2 year warranty, I have some drives here that may help if you want them, I have…. scratch that one was a 160GB drive out of my old 9200T and that is IDE, i do have a 500GB seagate pipeline drive ST3500312CS (firmware SC13) i was gonna bung on ebay but i’ll send to you if you cover my postage costs, or failing that i can send you my Seagate ST3500312CS 500GB (Firmware SC41) which has never even been used because as soon as i got my HDR i threw in a new WD 2TB, I’m happy to send that to you to test and return back to me, all i ask is cover my costs, pack it well and send it back rec del, I won’t be able to post until Monday if it’s any use to you but at least you know it’s come out of a HDR 1000
All1
i must say that i am quite chuffed that you would go to all that trouble for a stranger. and i thank you for the very kind offer.
I wouldnt want to risk you sending it by post as its so fragile.
i have now spent 2 weeks on tis without a resolve.
no matter what drive i try, no matter how i format / wipe / prepare the drives. the box simply wont recognise the drives. Humax tech support has been as helpful as a chocolate teapot. even giving me the wrong “tech support” information as what I should do (format a drive under FAT32!)
they wouldnt win any charisma competitions either!
in the end, i have reluctantly opted for a new box. the white one with 1TB drive and built in wifi.
some people would ask why i bought a Humax after the trouble i have had with the old one?
simple, i paid £80 to purchase 2 original remotes to use around the house in every room that has a tv.
so I now have 4 remotes!
I thank you all for your kind help and suggestions. i need to go lay down in a dark room as the wife is now enjoying 600 episodes of corrie!!!
I thank you and goodnight……
No worries Jimbo, this place has always been good too me so was happy to help out where i can, hopefully all is sorted for you now except the corrie 😆
All1
I remember the days when a company I used to work for (Philips) had it’s own service department. For a premature failure it was standard practice for the client to be offered a new unit at a very special price depending on the age of a unit.
Did a lot for restoring customer satisfaction.
Well before the days on sub-contacted or bought out guarantees.
I have a similar problem with the hard drive on my HDR 1000S.
The unit has been running well and recording programmes without difficulty for around 2 years.
Recently it showed that I had no recordings and when I tried to access the hard disc it indicated that there was no hard disc installed.
I have tried a factory reset , powered off at mains and powered on again and tried a different power supply without any result. If I plug in a usb stick it will detect it and will allow access to photographs etc..
I have checked the connections between the drive and the motherboard for both the power and data links and both appear to be OK.
I removed the drive and checked it on my pc using the Seagate disc wizard. which indicate that the disc was operating normally.
I have tried a replacement drive but with the same result.
It appears that there is a problem either on the motherboard or within the software.
My knowledge of computers is limited but I am struggling to understand how the motherboard could fail in this way so suspect it is likely to be a software issue.
In the thread there is mention of a controller failure but there does not seem to be any hardware or connection between the hard drive and the motherboard.
I am probably showing my ignorance but am still looking for a solution to get the hard drive recognised again by the box.
Is there a computer guru around who might be able to help?
In the meantime I am mighty frustrated at having a good recorder that will do everything except record. This site at least gives one the opportunity to seek help which humax are unable to deliver.
Thank you all
Perhaps this helps https://en.wikipedia.org/wiki/Disk_controller
(See also the linked SATA page).
The correct term for the device that allows a computer to talk to the disk’s controller is a Host Adapter which are connected at either end of a bus.
Linux would be using standard open source drivers.
Hello, this is my first posting on here. I have been using my HD 1000GB1TB without and issues for about 18 months now. I have been away from home for three weeks, and on return today, find that all my recordings have been lost/deleted? I am unable to record/pause/rewind live TV.
I have tried unplugging the machine, no change. Also resetting it via the remote control feature, again no change.
I am aware that there has been a software update recently, and suspect that this might be the cause.
Is there anything else which I can try, which doesn’t involve taking the box to bits, that is way beyond me!!!
It has been observed by several people, including myself, that on bringing the unit of standby – immediate remote activity can cause issues like empty recording lists.
I would suggest you check the system settings for storage to see if the drive was detected. In any case I would suggest placing the unit in standby, removing power for 5 mins, then repowering. the unit will power-up and then return to standby. Now power it up and after the picture is displayed wait 2 minutes before touching the remote again. Now if you are fortunate the recordings will be there.
I’m afraid someone at Humax has been a bit economical with the truth concerning the OP. Providing he can prove the date of purchase from the retailer then the fact he didn’t register the box with Humax is neither here nor there.
If Humax are offering a two year warranty then register or not Humax should replace the box. Let’s put it this way they wouldn’t have pulled that stunt with me. Consumer regs would have their guts for garters.
Faust – 19 minutes ago »
I’m afraid someone at Humax has been a bit economical with the truth concerning the OP. Providing he can prove the date of purchase from the retailer then the fact he didn’t register the box with Humax is neither here nor there.
If Humax are offering a two year warranty then register or not Humax should replace the box. Let’s put it this way they wouldn’t have pulled that stunt with me. Consumer regs would have their guts for garters.
Statutory right and manufacturer’s warranty are two different things. Consumer law makes the retailer liable, not the manufacturer.
JamesB – 1 day ago »
Faust – 19 minutes ago »
I’m afraid someone at Humax has been a bit economical with the truth concerning the OP. Providing he can prove the date of purchase from the retailer then the fact he didn’t register the box with Humax is neither here nor there.
If Humax are offering a two year warranty then register or not Humax should replace the box. Let’s put it this way they wouldn’t have pulled that stunt with me. Consumer regs would have their guts for garters.
Statutory right and manufacturer’s warranty are two different things. Consumer law makes the retailer liable, not the manufacturer.
The retailer is responsible to the consumer – you are correct. However, if the normal 12 months guarantee has expired (which it has) and the manufacturer was/did offer a warranty above the normal warranty then you are in fact within your rights to contact the manufacturer – the law does not forbid this. The OP could go back to the retailer and ask that they sort out or he can contact the manufacturer directly.
Either way, simply because you haven’t registered the product with the manufacturer at the time of purchase does not exclude you from making a claim under that warranty – on this issue case law is quite clear.
Of course you can contact the manufacturer. Some, like Humax, are willing to deal with warranty claims directly, others will tell you to go through the retailer. But if it’s out of warranty, the manufacturer is then out of the picture. The customer still has statutory rights, and it’s always the retailer who’s liable in a claim based on the statutory rights.
Manufacturers aren’t obliged to offer any warranty at all. They’re obviously perfectly within their rights to offer a six-month or one-year warranty. And perfectly within their rights to offer an extra period of warranty, on condition of registration, or additional payment. Case law has got nothing to do with it. The customer’s contract is with the seller, not the manufacturer, and that’s what consumer law deals with.
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