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I too have just discovered that 2 days of recordings, which I assumed had taken place, have in fact have gone down the loo, thanks to this retune.
I don’t even remember a popup to say it had retuned, which I think used to happen? If it happens amid a fortnight in the sun, you’d come home to find damn all recorded. Really appalling.
Is this just a Humax bug? At the very least it could be scheduled to coincide with TV listings papers, which start on a Saturday and on which day many will set the week ahead, i.e. retune in early hours of Sat morning.
But this is a shocker. Someone ought to be very red faced about this.
There was definitely no pop up on our TV when I turned on the 2000T either, just missed recordings and a wiped schedule.
I don’t know who is to blame but it simply isn’t good enough. The fact that no one can even be bothered to offer a simple apology to customers says to all really.
Roy22 – 25 minutes ago » I don’t even remember a popup to say it had retuned, which I think used to happen?
The pop-up occurs just before the retune and asks if you want to retune. If you don’t respond then it defaults to retune now after 2 or 3 minutes.
Roy22 – 25 minutes ago » If it happens amid a fortnight in the sun, you’d come home to find damn all recorded. Really appalling.
Very unlikely to happen when it is left alone. The retune happens when the pop-up times out. No pop-up then no retune. No switch on then no pop-up then no retune.
Roy22 – 25 minutes ago »
Is this just a Humax bug?
It’s a design feature.
Roy22 – 25 minutes ago »
At the very least it could be scheduled to coincide with TV listings papers, which start on a Saturday and on which day many will set the week ahead, i.e. retune in early hours of Sat morning.
That could be a lot worse. Humax don’t have an influence on the network changes and neither do they control the broadcast event which includes the earliest date/time that the set top box could take action.
The simplest change would be to change the default to ‘Retune later’ (which when I select on a 2000T I no longer get the pop-up but still do get any separate broadcast reminders.)
Luke you state the following –
Quote:Very unlikely to happen when it is left alone. The retune happens when the pop-up times out. No pop-up then no retune. No switch on then no pop-up then no retune.Our box had been in standby – it was supposed to record in standby – it hadn’t been switched on for two days. When it was switched on the programmes that should have been recorded hadn’t been and the recording schedule was empty – please explain?
Ditto – and this is the second time it’s happened to me.
Presumably when the box switches on by itself to make a scheduled recording is when the pop-up appears but, of course, there is no one to see it and react appropriately. After 2-3 minutes it should default to ‘No’ rather than ‘Yes’ (which is what currently happens)!
Shoddy programming!
I have to agree with Victor Delta. Most of our boxes switch on several times a day to record, and if some kind of default/timeout leads it to retune if that coincides with a retune requirement, we’re stuffed.
Humax are not responsible for Broadcast changes, but at the very least some kind of human interaction/presence, as signalled by a remote keypress, should be required before ploughing on regardless. Surely the Broadcast rule book would allow manufacturers to implement that?
If you’re not there to press any buttons, you’re not there to benefit from any retune anyway.
My HDR-2000T does not switch on to record, it stays in standby. And also I have previously left it in standby prior to network change events and a few days later when switched on manually the pop-up comes up and all recordings have recorded fine.
I didn’t use any reminders, and when a network change is coming up I use to check that I have not set any by accident. The power on timer was always set to off, but I did use auto power down in case it was switched on, or left on, inadvertently. It worked for me.
It was normally left in low-power mode if that makes any difference.
Luke – 50 minutes ago »
My HDR-2000T does not switch on to record, it stays in standby. And also I have previously left it in standby prior to network change events and a few days later when switched on manually the pop-up comes up and all recordings have recorded fine.
I didn’t use any reminders, and when a network change is coming up I use to check that I have not set any by accident. The power on timer was always set to off, but I did use auto power down in case it was switched on, or left on, inadvertently. It worked for me.
It was normally left in low-power mode if that makes any difference.
So it appears your box is set up exactly as mine and others and yet yours for some inexplicable reason works differently to ours – are you able to explain?
For the record I have sent a strongly worded email of complaint to Humax asking for an explanation as to why this keeps occurring and what their future plans are to stop it happening. I would urge others to do the same.
Faust – 2 hours ago »
So it appears your box is set up exactly as mine and others and yet yours for some inexplicable reason works differently to ours – are you able to explain?
Could this be anything to do with the “passthrough in standby” fix ( = “on all the time”) vs actual standby ? Maybe one triggers the popup and the other doesn’t
I regularly get caught out by the auto retune due to the long time it takes the 2000T to boot – I’ll frequently start it up with the TV still on the TV tuner so I can keep watching whatever I’m watching – then forget to switch over for a few mins, by which time the 2000T has decided to opt for retune, and trashed the schedule. The fact that I HAVE to do a manual retune because of problems from overlapping transmitters means I never ever ever want to do an auto retune. Ever.
Faust – 2 hours ago »
For the record I have sent a strongly worded email of complaint to Humax asking for an explanation as to why this keeps occurring and what their future plans are to stop it happening. I would urge others to do the same.
Good luck with that, I expect they will wipe their bottom with it. I have written (politely) on a few occasions about issues with the 2000T and never received any indication of them actually giving any sort of a flying …
Marvin – 42 minutes ago »
Could this be anything to do with the “passthrough in standby” fix ( = “on all the time”) vs actual standby ? Maybe one triggers the popup and the other doesn’t
I think you might be on to something here. I certainly have my 2000T set to passthrough in standby.
Where is Barry when we need him…?
I’m here
Might well be onto something as pass thru in standby does indeed mean the unit to all intents and purposes is on, similar to ‘active standby’ in the T-15 minutes or so before a scheduled timer is due to commence.
My HDR T2, 1800T, and 2000T did not auto retune, all have power saving in standby on – got the pop up this morning when I first switched them on – they have not been used for a few Days.
Thanks Barry.
However, sadly, if power saving off is effectively the same as active standby prior to a recording, this would not explain why Luke’s 2000T did not retune before a recording.
Barry – 52 minutes ago »
I’m here
Might well be onto something as pass thru in standby does indeed mean the unit to all intents and purposes is on, similar to ‘active standby’ in the T-15 minutes or so before a scheduled timer is due to commence.
My HDR T2, 1800T, and 2000T did not auto retune, all have power saving in standby on – got the pop up this morning when I first switched them on – they have not been used for a few Days.
I use a passive splitter Barry so pass thru in standby theory doesn’t hold water I’m afraid.
Quote:Good luck with that, I expect they will wipe their bottom with it. I have written (politely) on a few occasions about issues with the 2000T and never received any indication of them actually giving any sort of a flyingReceived a response from Humax Towers –
They say they are currently in the process of trying to design a new smart retune for the future which would mean the end user keeping their recording schedule as they are aware this does cause great inconvenience.
I was reckoning up at our home – we have two Panasonic PVRs one Panasonic TV one Samsung TV one Sony TV a Humax HDR 1000s and a Humax 2000T and only the 2000T is affected by this archaic recording schedule wipe every time there is a retune or some other sort of update.
The question is why? It’s not as if this is an old box, at best it’s eighteen months old, so hardly an antique. It appears however that right from the start the 2000T has not been Humax’s finest hour. If one remembers it left the factory without pass-thru and a solution had to be retro engineered. Now we not only have an inability to hold onto the recording schedule during a retune but the owner has no way of stopping it until a time convenient to them – what a cock-up. I am considering giving mine to a charity and looking around for something more suitable for the 21st century.
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