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Your software version is slightly too old and is quite probably responsible for the problems you are having. As Biggles notes please check the System ID again. If it is really 3028.0000 then that explains why your box is not updating to the latest software. I can supply a file to correct the problem but this would require equipment costing a few pounds to install it that you probably don’t possess. If you can confirm the System ID we can decide the way forward.
Yes, you’re right, it is 3023.0000. I mis-read the 3 for an 8.
Jan papps – 55 minutes ago »
Yes, you’re right, it is 3023.0000. I mis-read the 3 for an 8.
OK so it should update OK when the software update is next broadcast. The next transmission is from 10am on Wednesday through to 9am on Friday this week. If you leave the box in standby (ie press the standby button in the top right corner of the remote) overnight on Wednesday the update should be downloaded Wednesday night and applied when you bring the box out of standby on Thursday. Assuming the update works properly do a reset to default settings and hopefully your box will now be working properly.
Thank you, I will give it a try. Funny, but my Humax problems (and maybe the resolution) are always on a Wednesday. If only I could retrieve my deleted recordings!
Jan papps – 9 hours ago »
Funny, but my Humax problems are always on a Wednesday.
I can’t explain why you always get problems on a Wednesday but we have had a number of similar reports and as far as I can remember updating the software fixed it in all cases.
If only I could retrieve my deleted recordings!
Sorry but they are gone.
You could manually update the software after 10am Wednesday using the instructions here, I suggest using the Manual Update instructions simply because the process will be quicker. As Martin says you should do a Default Setting after the software update but as you’ve already got problems I’d be tempted to do one before as well.
The question has to be asked why your machine hasn’t updated with one of the many repeat broadcasts of this software. What state do you leave the 9300 in overnight, STANDBY or do you switch OFF at the mains? If you switch OFF at the mains do you just flip the mains switch or do you allow the 9300 to shut down completely through Standby first?
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