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Humax have agreed to exchange my Aura, so I’ll wait and see.
Exchange now done quality of signal 100% across all channels now.
Exchange by means of courier with sealed plastic container ,seals cut new out broken in and resealed. You keep remote and cables just box exchanged.
Before exchange things were getting really bad with one channel freezing completely as if affected by weather. So worth doing!
Annoying yes but kept polite With H
Was going to say kept polite throughout with Humax staff as they are only doing their job and have to go through their scripts.
I too have just purchased a Humax Aura 4K and am suffering what seems to be common issues. Pixelating, audio chirps, freezing during playback, jumping out of a recording and so on. I have fixed playback at 1080p 60hz and fitted a variable attenuator and set signal strength to 80%. This has improved things slightly but in my opinion is not good enough for what is quite an expensive (by modern standards) piece of equipment. I have had my aerial checked, a new Dow cable which goes direct to the unit and a brand new hdmi cable (a good quality one). Disappointing for what should be much better. Recording 4 channels at once, 2tb of storage, a slick rapid ui and a handset with the most awful layout! mmmm… Humax please sort it out!
bobspark – 1 mnth ago »
Was going to say kept polite throughout with Humax staff as they are only doing their job and have to go through their scripts.
They might be but as representatives for the company they have to suck up and take it until the aura which is a top of the range box is fixed and working as it should as us as customers pay their wages.
Philh
You must exchange it as I did dont put up with it. The process is quite straight forward.
Good Luck
Philh – I also had your trouble. An exchange of the box gave me an Aura that worked. I did not have to change anything else. Insist on it
I have been in contact with the retailer and am sorting out a replacement. I hope it is a brand new one they are sending and not another one they exchanged and factory reset! If they do I may have to name and shame! Or praise if the new one works as it should.
Having just found this thread have the followimh comments.
The Humax support folk have been friendly enough and are trying to be helpful – but are sometimes too locked into their flowchart scripts.
I’m in a weak signal area but purchased an Aura 4k – hoping for good results, but expecting problems. Whatever – fingers crossed!!! It worked perfectly.
This Aura worked fine on a raw aerial feed OR on a Wolsey masthead amplifier. 18 months later it still works perfectly.
Decided on a second Aura for another room – but on an even shorter aerial feed. Signal quality issues from day-1. Pixelating and audio chirping. Pretending I new what I was doing I decided to potter with this and that, as I have a loft full of bits ‘n pieces – being a radio Ham.
Had a High Gain Aerial – OK on old Aura, still useless on the new Aura.
Had some ‘pucka’ Co-Ax WF-100 125. OK on Old Aura, new Aura – same problems.
My new Aura was in a little-used room so I just pottered, with little urgency.
Time to tidy the loft! – I do it every 50 years.
Tried my old Aura on an old loft arial, in my poor signal area – WORKED OK
Tried my new Aura on my new external aerial, with masthead amp and Webro WF-125 cable – STILL GIVING SAME PROBLEMS.
The Aura has Tuner sensitivity issues, as a design weakness, and Humax needs to address this. FULL STOP.
Quality control should be better than “lucky dip”. I was lucky with my first, and unlucky with my second.
Think I deserve a replacement, before ordering Humax’s recommended selection of attenuators.
Time for a cup of tea!
The Aura has tuner sensitivity issues – FULL STOP.
I think I’ll demand a new one
Yes a replacement box is the way to go. Like you I played around liking I could solve it with things I had to hand. I wish I had known the exchange process was so painless it would have saved all that messing around. Good luck.
One thing I am sure of that this is a hardware issue not a software one. Humax have not issued a software update since July 2021 so obviously it is not an easy fix. Similarly they are unable to fix it easily by recalling affected units and sending out working replacements .
Philh – 20 mins ago »
One thing I am sure of that this is a hardware issue not a software one. Humax have not issued a software update since July 2021 so obviously it is not an easy fix. Similarly they are unable to fix it easily by recalling affected units and sending out working replacements .
I think it has more to do with that they no longer care about their customers and the quality of the product.
Replacement unit arriving next week.
Happy with this solution.
Suspect that the manufacturing process is missing a check on the actual performance profile of the tuners.
Hoping all will be well.
Retailer (Richer Sounds) sent me a new unit and collected the other one. Set it up using just default settings and it works as it should. Not good on Humax’s part in these days of mass production. But Richer Sounds were really helpful and understanding.
One thing I did notice was as the new unit was updating itself was first in the list of fixes was to repair “Pixelating image issues”!!
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