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grahamlthompson – 5 mnths ago »
phlppip – 16 mins ago »
I too have had this issue, not on every recording but say on every 3rd on average bloody annoying.
Were these completed recordings or ones currently recording ? Ie are you chasing playback recordings currently still being recorded ?
These are completed recordings, I would estimate that it happens around 10% of the time overall, but annoying though.
Yes, that happens to me as well, but not every time. Using IR on remote.
Everything up to date.
howarp – 1 mnth ago »
I have also noticed the same issues where skipping forward during playback sometimes does not remember the current watched position ie: skipping forward reverts to the start or to a position that has already been viewed.
Aura with latest firmware software, only record HD channels, CH5 HD seems to be the worst affected channel.
Skipped playback settings – back -15 secs forward + 60 secs.
I experienced the same problem for the first time yesterday. I was watching a program recorded from channel 5 HD, each time I skipped forward through a set of adverts it went back to an earlier position in the recording.
I was convinced at first that I had pressed the wrong button on the remote control.
But on closer inspection of what button I was actually pressing, it turned out that this definitely wasn’t the case.
Strange…
I have this issue too! I’ve had two Auras, both have the same issue.
You can watch the same recording and the first time you skip the commercials, it starts from the beginning.
I have my skip settings as 60 seconds forward 15 seconds back.
I’m on the beta firmware but it’s not that, it’s happened for months and before I was on the Beta. I bought my Aura on April 2021.
You’ll notice that if you play a recording, the playback timer never starts and stays at 00:00. It’s so frustrating.l.when the issue occurs.
I’ve been trying to to capture a logcat of the issue but it was always works when I logcat the issue.
Pleased to see other are experiencing this issue and I’m not going insane.
Can Humax investigate? I’ll happily answer any questions or gather any info.
Here is a video of it happening for me…. I hope.its the same as others are reporting in this thread.
I went to recordings, selects one to play using the Play button. It’s starts to play fine but just sits on 00:00 on the counter. I press the Info button a few times so you can see the recording counter never starts. If I were to watch this until the ad break (say 15 minutes) then try and skip the ads, it would start from the begining.
Towards the end of my recording, I stop and play it again and as you can see it works. I tried the same recording 10 to 15 times and it worked every time.
I don’t think this relates to the skip settings. My suspicion is it might be signal related?
Mine us still doing this it did it last night again twice on 2 different recorded programmes and I have the beta software installed.
Had the issue occur again earlier today…
Video here:
I played the recording, waited for a minute and 15 seconds ish. As you can see the timer doesn’t start counting. I skiped forward 60 seconds and it goes back to 1 minute but Id already watched that. Thats exactly what happens, when you watch 15 to 20 minutes then the Ads kick in. YOu fast forward to skip them, and it puts you ack to 00:00. After skipping, it doesn’t start the counter (still). When I stop the recording and play it again, it works perfectly.
Since this thread seems to have gone quiet (as far as I can see with little or no explanation for the behaviour from Humax), I’ve logged a support case with the support team today.
Yet to have a response, but for me it’s happening several times per day and is getting more frustrating.
Good luck with that, if you do get a response experience shows that it is unlikely to actually be helpful.
phlppip – 4 hours ago »
Good luck with that, if you do get a response experience shows that it is unlikely to actually be helpful.
Thanks for the response phlppip – I can only go by my experience so far which has been very positive. Barry on the forum has been excellent and the response I had below from support was better than I had hoped. I mailed them yesterday and had this response this morning:
I’m sorry to hear about the trouble you’re experiencing with your Humax equipment. Yes we are aware of the issue, there will be another firmware update pending very soon to solve this.
Lets hope this corrects this issue for us all!
jlmj2009 – 1 hour ago »
phlppip – 4 hours ago »
Good luck with that, if you do get a response experience shows that it is unlikely to actually be helpful.
Thanks for the response phlppip – I can only go by my experience so far which has been very positive. Barry on the forum has been excellent and the response I had below from support was better than I had hoped. I mailed them yesterday and had this response this morning:
I’m sorry to hear about the trouble you’re experiencing with your Humax equipment. Yes we are aware of the issue, there will be another firmware update pending very soon to solve this.
Lets hope this corrects this issue for us all!
There’s a firmware update coming soon? Really? I’ve not seen much activity on the beta posts in a while. Maybe Humax are not relying on our beta testers at the mo?
boogersa – 1 hour ago »
jlmj2009 – 1 hour ago »
phlppip – 4 hours ago »
Good luck with that, if you do get a response experience shows that it is unlikely to actually be helpful.
Thanks for the response phlppip – I can only go by my experience so far which has been very positive. Barry on the forum has been excellent and the response I had below from support was better than I had hoped. I mailed them yesterday and had this response this morning:
I’m sorry to hear about the trouble you’re experiencing with your Humax equipment. Yes we are aware of the issue, there will be another firmware update pending very soon to solve this.
Lets hope this corrects this issue for us all!
There’s a firmware update coming soon? Really? I’ve not seen much activity on the beta posts in a while. Maybe Humax are not relying on our beta testers at the mo?
Agreed, I’m on the beta release channel too and haven’t had any updates for a while, but that was what Colin from Humax said this morning…..
I followed up with Humax support on a timeline and received the below:
“The new firmware update has not yet been completed, this will apply to you device one ready, and yes beta customers will be applied firstly.”
It kinda feels like we are all beta customers
james_uk – 1 hour ago »
It kinda feels like we are all beta customers
Agreed. I’ve spent a fair amount of my time trying to give feedback and raise bugs or enhancements on the forum and in emails to Humax, with not much in return (that’s how it feels to me). These constant bugs and intermittent issues are becoming more and more frustrating. It was acceptable when plenty of updates were being provided, but now I’m starting to feel like we have been abandoned and I’m losing faith in the brand and what is an expensive product.
Ive had a few friends who were intersted in the Aura, but since hearing about all these niggles, theyve decided against a purchase. I’ve started to look around for an alternative.
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