53. Q: Keith (Forum Champion): Is it true that the Humax T1000 boxes have a high failure rate? Do you think this has proved detrimental to the YouView brand?
A: Sunit Kotecha (Head of Operations): The short answer is “no”, and there is no subsequent brand detriment. The Humax T1000 has proven to be a reliable product, with a failure rate that is well within the industry norm and comparable to similar products from Humax and other manufacturers. In general, YouView has ten different devices models in the field, and this number grows year on year. They are all built to the same technical specifications and are manufactured, quality-assured and tested in the same way, and YouView continually seeks to improve features, performance and reliability of all devices, through regular software updates.