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JamesB – 1 week ago »
YouView statement on this issue:
Quote:We have made some progress with our investigation of this problem and have been able to identify the issue causing the short recordings and recording playback symptoms experienced by some BT and Humax customers. We are now looking to develop a fix that eliminates the issue, we will continue to update on our progress with this. Thank you for your ongoing patience while we continue to work on a fix as a priority.YouView have announced an update for this.
https://community.youview.com/youview/topics/automatic-software-update-for-february-2015
YouView have offered the following when asked what caused these problems:
Quote:It was initially difficult to isolate the root cause of the problem given that not all YouView boxes were affected, and there were a combination of factors that needed to take place for the box to surface the issue. The specific combination of environmental factors included where you live, the data received from the aerial and the number of functions the device was carrying out, all of which interacted with this software issue and resulted in recordings not playing back correctly, or stopping after only a number of minutes.After significant environment testing we are now in a position to roll out a software fix to all potential customers who might be impacted.
As a result of this issue, we’ve updated our software validation steps to take into account all these different factors in the future.
Having just read the above, i.e. YouView have now identified the cause and a fix is imminent, it is perhaps a little late for me to give you my update but, fwiw, I can report that it is now some two weeks since I did my system reset and the problem has not recurred so, for me at least, the problem no longer exists. I hope that is useful.
Paul
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