Forum › Forums › Freesat HD › HDR 1000, 1010, 1100S › Does Not Record a Programme
- This topic has 23 replies, 9 voices, and was last updated 12 years, 10 months ago by
grahamlthompson.
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January 23, 2013 at 3:59 pm #41837
Anonymous
Inactivevrfc2 – 1 hour ago »
The padding doesn’t work on my box, spasmodic recording with same results.
Will try the auto power up before first record or simply just turn box on for a known problematic programme.
For a piece of kit thats not far off £300 you expect it to do exactly as it says on the proverbial tin!
Padding 2 mins at both ends is rock solid for me.
January 23, 2013 at 4:00 pm #41838Anonymous
Inactiverssmith1 – 1 hour ago »
Oh dear! I have to say disappointed and mis-sold are not the words to describe how I feel aboout this box. How can a product be marketed when it clearly doesn’t do what it’s designed for??
Most of the recording problems appear to have appeared after update 1.00.16.
January 23, 2013 at 10:13 pm #41839Anonymous
InactiveIt would seem that my issues is with the first recording of the day. Today I set it to record bbc local news at lunchtime. This didn’t record, but pointless did ( and I’m glad, as someone actually won the £20k jackpot. But I think I need to get out more!! :oops:)
It would seem that it simply ingnores the first scheduled recording of the day/after a period of shut down.
Hopefully a fix is not far off!!
January 23, 2013 at 10:42 pm #41840Anonymous
InactiveI have tried all the suggestions gratefully received from Graham and Barry, but now got to the state that it will only record when I press the record button.
Have sent an email to richersounds and copy to humax customer services asking for a full refund. The unit is clearly NOT FIT FOR PURPOSE. I have spent 3 months buggering about trying to get it to work properly……very very disappointed.
January 24, 2013 at 9:27 am #41841grahamlthompson
Participantdancingbarber – 10 hours ago »
I have tried all the suggestions gratefully received from Graham and Barry, but now got to the state that it will only record when I press the record button.
Have sent an email to richersounds and copy to humax customer services asking for a full refund. The unit is clearly NOT FIT FOR PURPOSE. I have spent 3 months buggering about trying to get it to work properly……very very disappointed.
Have you tried a factory reset ?
January 24, 2013 at 9:31 am #41842grahamlthompson
ParticipantOnanov – 11 hours ago »
It would seem that my issues is with the first recording of the day. Today I set it to record bbc local news at lunchtime. This didn’t record, but pointless did ( and I’m glad, as someone actually won the £20k jackpot. But I think I need to get out more!! :oops:)
It would seem that it simply ingnores the first scheduled recording of the day/after a period of shut down.
Hopefully a fix is not far off!!
Corrrect – first recording of the day fails unless the box is powered up for 10 minutes within 2 hours or so of the recording start time, adding a power on timer before the first recording falls due or using auto padding works for me.
January 24, 2013 at 11:48 am #41843Anonymous
InactiveSo glad to have finally found an answer or at least I hope so. I’m on my second box having been advised by Humax customer service that my box must be faulty and so I returned it to Curry’s and got a replacement. Needless to say the new box has been doing exactly the same thing, not recording programs when the box has been on standby for long periods of time.
One thing I have noticed is that if you check on the signal strength during the time that a recording has failed it says that there is no signal from one of the ports.I would have though that this would mean you couldn’t record at all but if you then start to record a program the second signal returns…very odd.
Anyway, having read through all your comments I have added 2 mins auto padding to recordings and I’m hoping this will work, if not will then set box to start up in the morning.
Its such a shame that Humax customer service do not seem to be aware of this problem and the possible solution until such time as they come up with a fix.
January 24, 2013 at 11:54 am #41844Barry
ModeratorWelcome to the Forum

Those that need to know at Humax Towers are certainly aware of the issue.
Further info will be released shortly.
January 24, 2013 at 12:01 pm #41845grahamlthompson
Participantferrylass – 9 minutes ago »
One thing I have noticed is that if you check on the signal strength during the time that a recording has failed it says that there is no signal from one of the ports.I would have though that this would mean you couldn’t record at all but if you then start to record a program the second signal returns…very odd.
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All HDR-1000S boxes are the same, diagnostics only shows data for tuners actually in use (power saving ?). Starting a recording forces both tuners to be used so you get signals from both tuners. If it says two connections at the bottom of the screen nothing to worry about. By recording different channels you can check the individual signals from the transponders in use.
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