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Thank you Caburn for doing this. I have only just used my Freesat today. I also contacted BBC a short while ago to complain. Hopefully they will fix the fault.
John L
Barry – 13 hours ago »
Strange one this as it is still working on my HB 1100S, so tried a HDR 1000S and same failure as reported above.
Humax Towers made aware of these reports, and my findings.
Humax Towers acknowleged my report, and are working towards a fix.
That’s excellent news. Thanks for your help.
Same problem here. Thought it was my Humax at first. Thanks for reporting it. No change on the BBC error page yet. Not desperate to watch Killing Eve as the new Season is rubbish!
On another Humax product, the Humax Eye (camera) which I’ll flag up if you got one which has gone off line last weekend and doesn’t allow you to login. It uses Y-cam software and servers. Y-cam was taken over by ESR. ESR in their wisdom decided that passwords should be 12 mixed characters long as opposed to the Humax / Y-cam screen of 8 not mixed. Consequence it logs you out. You can’t request a password update screen, Y-cam servers on this disconnected. Humax phones were / are down on Tuesday. “Sorry this number doesn’t exist”.
Phoned ESR, 6 in the queue ahead, music etc. ESR acknowledged the issue and emailed the invitation to change password, didn’t own up to it but obvious what they had done. The old IT trick of strengthening passwords and login you out to force you to get a new one, but in this case the Humax Eye / Y-cam software doesn’t work so you need to phone up the new provider. They said there will be no new Y-cam software, so end of the line.
Thus if a user of Humax Eye or thinking of one need to be aware. The camera does work very well indoors. Blink is a better product thou since its not end of line. They have an outdoor models and indoor models, two way talk etc. Have both. Humax Eye integrates with Humax set top box, Blink with Alexa apps. Blink is an Amazon product.
YES – me too. What is going on. Like everyone else on this thread I can access iplayer on my tv but not through my Humax freesat. I am hopeful that somebody somewhere will throw a switch and get us back online!!
Same problem for me too, though only just noticed it.
Humax HDR1000S here.
iPlayer loads but programmes fail to load:
“Something went wrong loading this programme
Error Code: 02001″
– tried powering off and on
– tried powering off, then off at socket, then reboot
– tried using iPlayer Beta
Still have the problem.
I am having the same problem with my humax hdr 1100s and I cannot get bbc iplayer to work. This only happened a few days ago.
Hi Denise,
Welcome to the Humax Forum.
Join the long queue . . . still waiting for BBC/Freesat/Humax to fix the issue.
Very annoying & extremely frustrating. Nearly a week now since they investigated issue. Not sure if it is BBC or Hardware problem, but it needs fixing & supported for the future.
It works perfectly on the Youview platform, but I’m not suprised as Youview provide regular updates & are owned by Shareholders from the TV companies. Freesat doesn’t seem very well supported for software updates. Still waiting for Youtube to be fixed correctly. Although a bug fix was supplied, this still doesn’t fix the whole problem. You can’t press back button on remote. Hopefully they may be kind & solve problem by Easter? John L
I suggest users use the iPlayer ‘Contact Us’ page to log a complaint and perhaps some manager might get woken up and escalate the issue. There must be many users who have a Humax box and don’t have a Smart TV so currently can’t watch iPlayer content. I suspect it’s an IP address issue where the BBC thinks users are outside the UK. This is their problem to fix as they are blocking the users. It must be some kind of low-level interrogation of the Humax box as my location is set to London and my router has all UK IP settings and no VPN.
The contact form doesn’t have options for Humax so I just used Smart TV, Other to log the fault:
https://www.bbc.co.uk/iplayer/help/contact-iplayer-help/#/Need%20more%20help?
Hi AndrewB,
Thank you for this link. Yes, I too found no option for Humax, so I messaged them directly via another option, can’t remember which one. Hopefully they will resolve.
You could be right about the Ip address, that does make sense. Should therefore be a quick 5 minute fix? Unless they need a meeting to discuss what to do?
John L
Humax email address = uksupport@humax-digital.co.uk
You may be interested in this article …
https://www.smartaerials.co.uk/blog/humax-no-longer-manufacturing-freesat-boxes
If Humax is no longer associated with Freesat then I doubt that we will ever see a fix for our communal problem.
Ken-b,
Welcome to the forum.
Whether or not Humax are making boxes, really is not an excuse! The BBC/Freesat are responsible to fix the fault. Only recently, in the past year they provided a bug fix update for YouTube, although still not completely resolved. Humax are still involved and responsible to fix the error. So no excuse! John L
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