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grahamlthompson – 9 mins ago »
Faust – 32 mins ago »
Right Graham so tried these scenarios thus far over last few days.
1. Aura initially connected via Ethernet to TP-Link 5 port unmanaged switch which in turn is connected to professionally installed Cat 6 Jacks. This terminates in Home Office upstairs via Cat 6 Jack with Ethernet cable into BT Smarthub. Used different Ethernet cables. Even tried plugging Ethernet cable into Apple Airport 1 Gigabit LAN port instead of directly into HomeHub. Connection fails overnight.
2. Bypassed unmanaged network switch and plugged directly into Cat 6 Jack – result – failed Ethernet connection overnight.
3. Brought out of retirement TP-Link power line adapters (same type as yours I think Graham). This bypassed everything – result – failed Ethernet connection overnight.
This is the odd bit – If I go into BT Homehub UI then it shows the Aura as being connected. Logs reveal nothing too. However, if I then either put the Aura into “Deep Sleep” or switch off at plug, when the Aura reboots the Aura states no Ethernet connection and the BT Homehub now shows “not connected”. It’s as though either the Aura or Homehub has developed amnesia.
Never come across anything like this before with Ethernet. Any ideas?
Guessing the pair of homeplugs have lost the pairing. press the pair button on the router end plug for 1 second. Nip down to the aura one and press the pair button once for a second. After a short period both should show three green leds. I only had to do this once. Thereafter it has connected OK from a full sby boot everytime.
Nope, TP-Homeplugs working 100%. None of this is logical. BT log shows request for connection this morning when I switched on the Aura followed by “connected” but it clearly wasn’t. WiFi fingers crossed appears to be working okay.
Finally, I have solved it. The culprit is the TP-Link unmanaged switch. Why the Aura doesn’t like it I can’t explain as it’s simply a network switch. I decided to try one last time connecting the Aura direct into the Cat 6 Jack. When doing so I noticed that the Ethernet lead was quite a tight fit and hadn’t fully clicked home. I suspect this is what happened previously and trying it again in the Homeplug noticed that again the Ethernet lead wasn’t fully locked. I changed the Humax lead for another which clicked home immediatley and the Ethernet connected straight away. It doesn’t matter what lead I use in the network switch though as it still refuses to keep a connection. This though leaves me with a quandry as I don’t want to go back to using Homeplugs with all the extra connections, so I think WiFi is going to be the way forward. I did try using alternative ports on the network switch but this made no difference. Still at least I have saved on the cost of buying another router.
Are you going to put the box in long push sby overnight. If so interested to know if your box boots up OK to live TV tomorrow morning.
grahamlthompson – 5 mins ago »
Are you going to put the box in long push sby overnight. If so interested to know if your box boots up OK to live TV tomorrow morning.
I am indeed Graham, as I should test it in the least powered state. Network switch is a real puzzle though isn’t it. I could understand if it was a managed switch as they can be very picky but a switch is just that.
Faust – 1 min ago »
grahamlthompson – 5 mins ago »
Are you going to put the box in long push sby overnight. If so interested to know if your box boots up OK to live TV tomorrow morning.
I am indeed Graham, as I should test it in the least powered state. Network switch is a real puzzle though isn’t it. I could understand if it was a managed switch as they can be very picky but a switch is just that.
I used to have cat5 cable from a socket I wired to the study which failed so that was when I used the home plug pair which have worked well for at least 5 yrs until it went kaput. My 1 gigabit switch is unmanaged and this worked instantly when I used the long temp cable.
Looking as if we may have a new software soon. Reference Barrie’s call for beta test volunteers.
grahamlthompson – 14 hours ago »
Are you going to put the box in long push sby overnight. If so interested to know if your box boots up OK to live TV tomorrow morning.
Quick morning update Graham. Aura returned from low power standby without any issues whatsoever. Picture sound and Internet all worked the second full boot had completed. The Aura certainly likes my mesh WiFi.
Faust – 41 mins ago »
grahamlthompson – 14 hours ago »
Are you going to put the box in long push sby overnight. If so interested to know if your box boots up OK to live TV tomorrow morning.
Quick morning update Graham. Aura returned from low power standby without any issues whatsoever. Picture sound and Internet all worked the second full boot had completed. The Aura certainly likes my mesh WiFi.
Good news.
grahamlthompson – 6 mins ago »
Faust – 41 mins ago »
grahamlthompson – 14 hours ago »
Are you going to put the box in long push sby overnight. If so interested to know if your box boots up OK to live TV tomorrow morning.
Quick morning update Graham. Aura returned from low power standby without any issues whatsoever. Picture sound and Internet all worked the second full boot had completed. The Aura certainly likes my mesh WiFi.
Good news.
I’m thinking I may just replace the network switch regardless of whether the Aura likes it or not. It’s been sat behind the TV working night and day for the last 7 years and for what they cost it’s not worth skimping on things like this.
This conundrum is without end. After further testing today this is what I have found. On a straight connection from the Aura to a proper Cat 6 data connection the Aura will connect to the router and stay connected. The Aura will also stay happily connected via WiFi. The latest revelation however concerns Homeplugs. Whilst the Aura will intially connect via a Homeplug, once the Aura is switched off for any length of time, even on normal standby the connection is dropped when switching on the Aura again. There are no sleep settings active on the TP -Link AV Homeplugs. As already explained the Aura also drops the connection via an unmanaged network switch.
Do we think this unit is also faulty, could I be that unlucky, or is it something I am missing.
Faust – 44 mins ago »
This conundrum is without end. After further testing today this is what I have found. On a straight connection from the Aura to a proper Cat 6 data connection the Aura will connect to the router and stay connected. The Aura will also stay happily connected via WiFi. The latest revelation however concerns Homeplugs. Whilst the Aura will intially connect via a Homeplug, once the Aura is switched off for any length of time, even on normal standby the connection is dropped when switching on the Aura again. There are no sleep settings active on the TP -Link AV Homeplugs. As already explained the Aura also drops the connection via an unmanaged network switch.
Do we think this unit is also faulty, could I be that unlucky, or is it something I am missing.
That sounds like the plugs have power saving and are failing to wake up. Check with the maker if this can be disabled.
Mine are used 24/7 because they are used to provide a IP address for a VBox TV Gateway IP server. Gives me live TV 24/7 on phone and tablet
I will turn off the TV server 30 mins or so before I wake the Aura to see if the plugs wake up. That should be long enough to engage power saving. The plugs only show two green lights instead of 3 when power saving is on.
grahamlthompson – 1 hour ago »
Faust – 44 mins ago »
This conundrum is without end. After further testing today this is what I have found. On a straight connection from the Aura to a proper Cat 6 data connection the Aura will connect to the router and stay connected. The Aura will also stay happily connected via WiFi. The latest revelation however concerns Homeplugs. Whilst the Aura will intially connect via a Homeplug, once the Aura is switched off for any length of time, even on normal standby the connection is dropped when switching on the Aura again. There are no sleep settings active on the TP -Link AV Homeplugs. As already explained the Aura also drops the connection via an unmanaged network switch.
Do we think this unit is also faulty, could I be that unlucky, or is it something I am missing.
That sounds like the plugs have power saving and are failing to wake up. Check with the maker if this can be disabled.
Mine are used 24/7 because they are used to provide a IP address for a VBox TV Gateway IP server. Gives me live TV 24/7 on phone and tablet
I will turn off the TV server 30 mins or so before I wake the Aura to see if the plugs wake up. That should be long enough to engage power saving. The plugs only show two green lights instead of 3 when power saving is on.
As I said in my earlier posts Graham there is no power saving activated – constant 3 green lights. TP- Link AV 800. The same behaviour is exhibited via the network switch which is just a switch. I have now had two Aura’s that have exhibited identical behaviour so am at a complete loss. If the router was the problem then a direct connection would surely produce the same results, but it doesn’t.
Interesting discussion. I too have a BT Homehub 6 and was using a 4 port unmanaged switch, which in turn was connected into the Aura. I was starting to get Ethernet connection messages on the Aura too last week.
I have since bypassed the 4 port unmanaged switch and now connect straight into one of the ports on the BT Home hub 6, and it has been rock solid since, with no connections issues.
It does feel like the ethernet connection on Aura is flaky can can’t handle something about sleep mode.
MattB1 – 9 hours ago »
Interesting discussion. I too have a BT Homehub 6 and was using a 4 port unmanaged switch, which in turn was connected into the Aura. I was starting to get Ethernet connection messages on the Aura too last week.
I have since bypassed the 4 port unmanaged switch and now connect straight into one of the ports on the BT Home hub 6, and it has been rock solid since, with no connections issues.
It does feel like the ethernet connection on Aura is flaky can can’t handle something about sleep mode.
Thank goodness it’s not just me then as I was beginning to feel I had gone completely mad. If I bypass switches, Homeplugs etc. and connect the Aura directly into a Cat 6 data Jack which terminates at the BT HH 6 then the Aura is rock solid WiFi too is very good. Does the problem lay with the HH 6 or the Aura? All the router logs suggest the Aura is the issue.
Not much help but for info…
I use TP link TL-PA4022P powerline adaptors to connect 2 x Aura and have never had a problem from full or active standby.
Barry – 2 hours ago »
Not much help but for info…
I use TP link TL-PA4022P powerline adaptors to connect 2 x Aura and have never had a problem from full or active standby.
I have completley run out of ideas now Barry. I can use the Aura on WiFi where it will work perfectly fine, but Ethernet connection then forget it. I have installed a brand new Netgear unmanaged network switch this morning but again no joy. I know if I do a full reset I can get Ethernet to work, but at best this only lasts a few days before it will drop the connection again. The only common denominator I have seen from a couple of other posters is the BT smarthub and or IPv6 addresses.
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