Aura 24 hrs in – not looking good

Forum Forums Freeview HD Aura UHD Aura 24 hrs in – not looking good

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  • #102319
    Anonymous
    Inactive

    Martin Liddle – 4 mins ago  » 

    Faust – 2 mins ago  » 

    You shouldn’t need to resort to these measure Graham simply because Humax can’t make a decent tuner. I can see from reading posts online I’m not the only one complaining about the weak signal with the Aura either.

    But equally there are as many people complaining the tuners are too sensitive as there are complaining they are too weak. There is something odd going on that I don’t think we fully understand yet and as I don’t have an Aura I can’t experiment.

    How do you explain the Ethernet network switch issue as well?

    That is odd; I take it you have tried a different network cable?

    Tried three different cables Martin, all made no difference.

    #102320
    Anonymous
    Inactive

    This is what I’ve been able to glean so far re: network connection. If I remove the Ethernet patch lead from the Aura (not the network switch) then it will reconnect to the network via the switch when plugged back in. It doesn’t matter which port I use either. Waggling the Ethernet cable at the Aura Ethernet port makes no difference, it stays connected, so not a loose connection issue.

    However I can almost guarantee that once the Aura is switched off (normal or low power standby) when the Aura is restarted it then fails to reconnect to the network. Now why that should be I have no idea?

    Regarding the tuner issue. On the good muxes, which is the majority the SS/SQ isn’t an issue. However, take National COM7 as an example The LG is currently showing 60% SS with 90% SQ whereas the Aura is on 45% SS with 75% SQ. That’s fine for today but come summer is where that shortfall will result in no signal off Channel 55.

    #102321
    grahamlthompson
    Participant

    Faust – 55 mins ago  » 

    This is what I’ve been able to glean so far re: network connection. If I remove the Ethernet patch lead from the Aura (not the network switch) then it will reconnect to the network via the switch when plugged back in. It doesn’t matter which port I use either. Waggling the Ethernet cable at the Aura Ethernet port makes no difference, it stays connected, so not a loose connection issue.

    However I can almost guarantee that once the Aura is switched off (normal or low power standby) when the Aura is restarted it then fails to reconnect to the network. Now why that should be I have no idea?

    Regarding the tuner issue. On the good muxes, which is the majority the SS/SQ isn’t an issue. However, take National COM7 as an example The LG is currently showing 60% SS with 90% SQ whereas the Aura is on 45% SS with 75% SQ. That’s fine for today but come summer is where that shortfall will result in no signal off Channel 55.

    You cannot compare signal strength readings on different Kit. Unlike quality there is no fixed definition. It might say 6o% on one piece of kit but without a definition basically 60% of what.

    Sky-HD boxes measure much lower signal strength than the Foxsat-HDR does using the same lnb.

    #102322
    Anonymous
    Inactive

    comparing one sets S/Q reading with a different one is pretty pointless as each will have its own interpretation of what 100% (S or Q) is.

    Crossed with GLT. But perhaps you get the idea.

    #102323
    grahamlthompson
    Participant

    Trev – 5 mins ago  » 

    comparing one sets S/Q reading with a different one is pretty pointless as each will have its own interpretation of what 100% (S or Q) is.

    Crossed with GLT. But perhaps you get the idea.

    quality should be fairly similar. It’s a measure of the BER (Bit Error rate).

    #102324
    Martin Liddle
    Participant

    Faust – 2 hours ago  » 

    However I can almost guarantee that once the Aura is switched off (normal or low power standby) when the Aura is restarted it then fails to reconnect to the network. Now why that should be I have no idea?

    That sounds as though DHCP is failing. Is it possible to set fixed IP configuration on the Aura?

    #102325
    Anonymous
    Inactive

    grahamlthompson – 1 hour ago  » 

    Faust – 55 mins ago  » 

    This is what I’ve been able to glean so far re: network connection. If I remove the Ethernet patch lead from the Aura (not the network switch) then it will reconnect to the network via the switch when plugged back in. It doesn’t matter which port I use either. Waggling the Ethernet cable at the Aura Ethernet port makes no difference, it stays connected, so not a loose connection issue.

    However I can almost guarantee that once the Aura is switched off (normal or low power standby) when the Aura is restarted it then fails to reconnect to the network. Now why that should be I have no idea?

    Regarding the tuner issue. On the good muxes, which is the majority the SS/SQ isn’t an issue. However, take National COM7 as an example The LG is currently showing 60% SS with 90% SQ whereas the Aura is on 45% SS with 75% SQ. That’s fine for today but come summer is where that shortfall will result in no signal off Channel 55.

    You cannot compare signal strength readings on different Kit. Unlike quality there is no fixed definition. It might say 6o% on one piece of kit but without a definition basically 60% of what.

    Sky-HD boxes measure much lower signal strength than the Foxsat-HDR does using the same lnb.

    You are correct in what you say Graham but it’s more significant than that. My experience with the other Humax boxes last few summers which produce near identical readings as the Aura is they regularly lost those weaker frequencies whereas the LG Freeview did not. Those are real world results.

    #102326
    grahamlthompson
    Participant

    Faust – 46 mins ago  » 

    grahamlthompson – 1 hour ago  » 

    Faust – 55 mins ago  » 

    This is what I’ve been able to glean so far re: network connection. If I remove the Ethernet patch lead from the Aura (not the network switch) then it will reconnect to the network via the switch when plugged back in. It doesn’t matter which port I use either. Waggling the Ethernet cable at the Aura Ethernet port makes no difference, it stays connected, so not a loose connection issue.

    However I can almost guarantee that once the Aura is switched off (normal or low power standby) when the Aura is restarted it then fails to reconnect to the network. Now why that should be I have no idea?

    Regarding the tuner issue. On the good muxes, which is the majority the SS/SQ isn’t an issue. However, take National COM7 as an example The LG is currently showing 60% SS with 90% SQ whereas the Aura is on 45% SS with 75% SQ. That’s fine for today but come summer is where that shortfall will result in no signal off Channel 55.

    You cannot compare signal strength readings on different Kit. Unlike quality there is no fixed definition. It might say 6o% on one piece of kit but without a definition basically 60% of what.

    Sky-HD boxes measure much lower signal strength than the Foxsat-HDR does using the same lnb.

    You are correct in what you say Graham but it’s more significant than that. My experience with the other Humax boxes last few summers which produce near identical readings as the Aura is they regularly lost those weaker frequencies whereas the LG Freeview did not. Those are real world results.

    No issues with my 5000T on the same aerial throughout last summer though I did have to change a failed masthead amp in the loft.

    #102327
    Anonymous
    Inactive

    grahamlthompson – 3 hours ago  » 

    Faust – 46 mins ago  » 

    grahamlthompson – 1 hour ago  » 

    Faust – 55 mins ago  » 

    This is what I’ve been able to glean so far re: network connection. If I remove the Ethernet patch lead from the Aura (not the network switch) then it will reconnect to the network via the switch when plugged back in. It doesn’t matter which port I use either. Waggling the Ethernet cable at the Aura Ethernet port makes no difference, it stays connected, so not a loose connection issue.

    However I can almost guarantee that once the Aura is switched off (normal or low power standby) when the Aura is restarted it then fails to reconnect to the network. Now why that should be I have no idea?

    Regarding the tuner issue. On the good muxes, which is the majority the SS/SQ isn’t an issue. However, take National COM7 as an example The LG is currently showing 60% SS with 90% SQ whereas the Aura is on 45% SS with 75% SQ. That’s fine for today but come summer is where that shortfall will result in no signal off Channel 55.

    You cannot compare signal strength readings on different Kit. Unlike quality there is no fixed definition. It might say 6o% on one piece of kit but without a definition basically 60% of what.

    Sky-HD boxes measure much lower signal strength than the Foxsat-HDR does using the same lnb.

    You are correct in what you say Graham but it’s more significant than that. My experience with the other Humax boxes last few summers which produce near identical readings as the Aura is they regularly lost those weaker frequencies whereas the LG Freeview did not. Those are real world results.

    No issues with my 5000T on the same aerial throughout last summer though I did have to change a failed masthead amp in the loft.

    Nope, had no issues with the Panasonic recorder either throughout summer and that’s off the same aerial, just the Humax.

    #102328
    Anonymous
    Inactive

    Faust – 8 hours ago  » 

    MattB1 – 11 mins ago  » 

    My Aura is connected to ethernet and rock solid.

    I was setting up another Aura for my parents and did notice that after initially being on WIFI and then plugging in Ethernet, it was struggling.

    Not sure if there is a way to forget any WIFI networks it has connected to previously or if only option is to do factory reset on Aura and setup again using ethernet from the start.

    Are you using a network switch? BTW I was using Ethernet from the start. Read my previous post to Graham for an update on the issue.

    I have a BT Hub 6, connected to a D-Link DGS-105/B 5-Port Gigabit Unmanaged Switch, with the Aura going into the D-link. Sounds similar to your setup, but just a different switch.

    #102329
    Anonymous
    Inactive

    Quick update….. since plugging the Aura back into the network switch yesterday afternoon the connection has remained rock solid. What’s changed – as far as I can see absolutley nothing, so I’m flumaxed. One caveat…. when I go into settings Network/Internet it states “not connected” though it clearly is. Previously Network/Internet stated “connected” when it wasn’t – anyone care to explain that one?

    That just leaves the tuners which I can’t do anything about. Why Humax can’t increase the gain on their tuners by just a few percentage points is beyond me. It would make all the difference to a weak station. It’s easier to dial a tuner down than one that’s not quite strong enough. Perhaps when COM7 increases power it won’t be an issue, or will that frequency go to the mobile operators?

    #102330
    grahamlthompson
    Participant

    Faust – 2 mins ago  » 

    Quick update….. since plugging the Aura back into the network switch yesterday afternoon the connection has remained rock solid. What’s changed – as far as I can see absolutley nothing, so I’m flumaxed. One caveat…. when I go into settings Network/Internet it states “not connected” though it clearly is. Previously Network/Internet stated “connected” when it wasn’t – anyone care to explain that one?

    That just leaves the tuners which I can’t do anything about. Why Humax can’t increase the gain on their tuners by just a few percentage points is beyond me. It would make all the difference to a weak station. It’s easier to dial a tuner down than one that’s not quite strong enough. Perhaps when COM7 increases power it won’t be an issue, or will that frequency go to the mobile operators?

    Moving all COM 7 transmitters to SFN working will make it a lot harder for many to get reliable reception.

    #102331
    Anonymous
    Inactive

    Any idea on the connection scenario I have posted this morning Graham? It’s really an odd one.

    #102332
    grahamlthompson
    Participant

    Faust – 1 min ago  » 

    Any idea on the connection scenario I have posted this morning Graham? It’s really an odd one.

    I would turn off WiFi while using a Wired Connection.

    Settings Network and Internet,

    #102333
    Anonymous
    Inactive

    grahamlthompson – 2 hours ago  » 

    Faust – 1 min ago  » 

    Any idea on the connection scenario I have posted this morning Graham? It’s really an odd one.

    I would turn off WiFi while using a Wired Connection.

    Settings Network and Internet,

    It’s already off Graham. I only activated WiFi when I couldn’t connect via Ethernet. I have also cleared all reference to the Aura from my mesh system. TBH I would reset the Aura but for all the faff of entering email addresses, passwords or codes for all the apps.

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