Remote control has stopped working – unit failing to respond.

Forum Forums Freeview SD PVR 9150T, 9200T, 9300T Remote control has stopped working – unit failing to respond.

Viewing 15 posts - 271 through 285 (of 371 total)
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  • #29025
    Anonymous
    Inactive

    OK, thanks. Do you know any reason why manual or automatic software update does not find new software?

    #29026
    Barry
    Moderator

    A number of reasons have been reported, some perculiar to other variants of the PVR.

    1. The most obvious, the OTA is not currently being broadcast.

    2. An error occured during the update process requiring a default reset, and try again.

    3. Incorrect system id, although I have only seen this happen on a 9300.

    4. Very old loader software.

    Can you post, using the menu I stated before, the system id, and loader version numbers on your unit.

    #29027
    Anonymous
    Inactive

    Here are the full details:

    Hardware version: Rev 1.0

    Loader Version: a 4.38

    System ID: 3024.0000

    Update Date: Mar 16 2010

    Slot 1: Empty

    Hasn’t been updated since March 2010, even though I have automatic updates enabled, but I now realise that the unit needs to be on standby, which it hasn’t been.

    #29028
    Barry
    Moderator

    No problems with your loader or system id.

    Unless you source cables before hand, try to update Tues after 10am.

    #29029
    Anonymous
    Inactive

    Thank you. To confirm, the only way to get the latest software outside the OTA is by cable to the PC, other than that, wait for the timeslot?

    #29030
    Barry
    Moderator

    Yes that is correct.

    If you are available during the day on Tuesday I would try forcing the update either automatically or manually as per:

    http://www.humaxdigital.com/global/support/OAD_SoftwareUpdate_9300T_9150T.asp

    #29031
    Anonymous
    Inactive

    Thank you. I’ll run it on Tuesday and see what happens.

    #29032
    Anonymous
    Inactive

    Had my trusty Humax 9150 for a couple of years now which ran without a hitch, & still have an old 8000T in use in the bedroom. When this problem started a couple of weeks ago, i put an old Thomson DT16300 back in service and assumed that my 9150 was on its last legs.

    With the problem continuing i started to check out options to upgrade the 9150 today, but then i came across this forum and was pleased to see that i am not alone!!

    I’ll do the software update next tuesday and hope all will be well.

    Thanks.

    #29033
    Anonymous
    Inactive

    Sorry for late reply Biggles.Have been away from computer.

    Yes batteries changed in remote,but no difference.Remote works now after checking hard disc and doing long (soak) test by leaving PVR on BBC1 programme for 12 hours.I now switch off fully after use,avoiding standby.I usually get an e mail when updates are being transmitted so no loss there.

    Thanks to everyone who have made suggestions

    #29034
    Anonymous
    Inactive

    My 9300t continues to show PVR-9300t on the display and flashing the software via a RS232 cable seems to fail too – the cable is OK according to the software utility, but the PVR refuses to participate! It really does seem that the unit is well and truly stuck in a state of limbo (won’t react to menu or remote/won’t take on board any flashing).

    Is my unit well and truly dead and past the point of no return??

    #29035
    Barry
    Moderator

    One thing we can try now you have the cable is to upload a small file that forces a default reset. I can provide the file if you want to try it, let me know by PM email address to send to if not the one you signed up with.

    #29036
    Anonymous
    Inactive

    gordonC – 1 day ago  » 

    Sorry for late reply Biggles.Have been away from computer.

    Yes batteries changed in remote,but no difference.Remote works now after checking hard disc and doing long (soak) test by leaving PVR on BBC1 programme for 12 hours. I now switch off fully after use,avoiding standby.I usually get an e mail when updates are being transmitted so no loss there.

    Thanks to everyone who have made suggestions

    It’s not a good idea to directly switch from ON to OFF with the switch at the back (mains OFF) unless the machine has locked up and you have no choice. Switching from ON to STANDBY allows the machine to do certain housekeeping tasks and then shuts down the hard drive. Your post #265 suggests the front panel buttons work so if the machine ‘locks’ in STANDBY why don’t you bring it out of STANDBY with the front panel button. From the information in your posts it still sounds like a remote control problem to me.

    #29037
    Anonymous
    Inactive

    Hello,

    This is an amazing site, thanks for all the good advice, my PVR had exactly the same problem and I was eagerly awaiting Tuesday to do the installation of the new software but have just got home and the installation menu is greyed out so I cannot select it. It was working fine a few days ago as I checked for new software just in case. No joy but I expected that as the software was not due out until today, does anyone have any ideas or help please!!

    Thanks very much,

    Sian

    #29038
    Martin Liddle
    Participant

    sianevans1980 – 34 minutes ago  » 

    the installation menu is greyed out so I cannot select it.

    Is the box recording (the installation menu will be grayed out when it is)? If not put the box into standby, when the disk has stopped spinning turn off the mains power, count to twenty and then turn on the mains power and see if the installation menu is now available.

    #29039
    Anonymous
    Inactive

    Martin Liddle – 1 hour ago  » 

    sianevans1980 – 34 minutes ago  » 

    the installation menu is greyed out so I cannot select it.

    Is the box recording (the installation menu will be grayed out when it is)? If not put the box into standby, when the disk has stopped spinning turn off the mains power, count to twenty and then turn on the mains power and see if the installation menu is now available.

    Hi Sian,

    I hope Martin’s advice has helped with the greyed out problem.

    Don’t know if you were aware of the Update Schedule (ending tomorrow morning)& Update Procedure, see links below:

    OTA Dates see:

    http://www.dtg.org.uk/industry/download_schedule.php

    How to update:

    http://www.humaxdigital.com/global/support/OAD_SoftwareUpdate_9300T_9150T.asp

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