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As I’m still having this problem, no surprise there, I wrote an email to Humax and copied Freesat customer team.
Freesat customer team response:
Quote:This is an issue which lies with Humax and the unit itself. Humax are currently investigating this issue and will be able to advise further. Humax are available on 0344 318 8800.Not very helpful considering Freesat recommend these boxes.
No reply from Humax as yet.
mattltm – 1 hour ago »
andyfras – 10 hours ago »
At three years old, my first guess would be capacitor failure. I’ve not had one of these to fix yet (my own one may be the first), but I suspect that the capacitors used in the power circuitry are similar quality to those used the DTR T10x0 models.
I have replaced all the caps (including the surface mount ones) on my 2 boxes that suffer from this issue and it’s made no difference. The caps that came out showed no physical damage or leaks and all tested fine on the meter. Also, the PSU (which would be the most common place for a cap to fail) for the HDR 1000 is an external brick type. I tested both of mine which were fine and also tested a 3rd from a known working unit.
What’s odd is that one of my dead boxes started working again a few days ago. The other is still not showing the HD though!
All of them appear to recover eventually. As Barry has posted twice all the units returned to Humax to try and find the source of the problem had recovered and were fully working when tested. I am guessing they were sent back to the main plant in S Korea.
When tested ! Can they get Freesat in S Korea !
HDDs are incredibly resilient and can last a long long time. I dread to think how many perfectly good HDDs end up in land fill simply because the consumer thinks (quite wrongly in most cases) that because they can’t access the HDD it must have somehow failed.
I have only ever had one fail (in an external HDD) and even then it was the chipset that failed not the HDD. I got inside the cover, remove the HDD, placed it in a caddy and hey presto, fully working HDD.
Quite often a classic case of a little knowledge being dangerous.
I’ve currently got a pile of about 20 HDDs which have failed. All are from PVRs, mostly Topfield. The most recent is from a Humax DTR-T1000.
Faults range from an excessive number of bad sectors, to ‘click of death’. Some are just too flaky and prone to corruption, but show no definable errors.
If I think that there’s chance of recovery, I’ll use the manufacturer’s diagnostics( SeaTools, WD Lifeguard), but it’s rarely successful.
I followed up with Humax and received this reply:
“At this time there is no further advice I can provide, I appreciate this is not satisfactory but I’m afraid our investigation is still being carried out, we are working round the clock to identify the issue and will be releasing an update as soon as possible.”
I can live with the inconvenience, First World problems and all that, though I just wish the company would publicly acknowledge there is an issue and reach out to those that have registered their products. I can see a lot of folks just chucking the FreeSat box into the bin with the intention of never buying from the brand again…
Faust – 4 hours ago »
HDDs are incredibly resilient and can last a long long time. I dread to think how many perfectly good HDDs end up in land fill simply because the consumer thinks (quite wrongly in most cases) that because they can’t access the HDD it must have somehow failed.
I have only ever had one fail (in an external HDD) and even then it was the chipset that failed not the HDD. I got inside the cover, remove the HDD, placed it in a caddy and hey presto, fully working HDD.
Quite often a classic case of a little knowledge being dangerous.
Yes it sure is. In any electronic system containing a mechanical HDD easily the weakest link in the chain is the HDD…
http://www.cnet.com/forums/discussions/hdd-reliabilty-for-2014-is-out-scary-634896/
A disk will fail under high rate data seeks but when put in a caddy will often appear OK if you are simply browsing the partitions. One of my PCs is 9 years old, the system disk has been replaced 3 times, the data disk twice and is looking to be a third time. In a caddy they look perfectly OK. Try hitting them with a disk diagnostic and they register multiple failures.
Will we,who have problems with their hard drives, not being recognized, be notified here?wonder if humax will ever fix this problem, think they’ll hope to draw it out until ppl give up waiting
Its interesting that I received a completely different response from Humax, even tough I assume I was asking the same questions everyone else is.
What email address is everyone else using to contact support, I used : uksupport@humax-digital.co.uk
I contacted uksupport@humax-digital.co.uk
and received this email today:
Thank you for contacting Humax.
I’m sorry to hear that you’ve been having trouble with your HDR-1000s. While we have heard of problems with HDDs on this model, we have been for a number of months (sum of six months in fact) investigating this to establish if there is indeed and issue with software that could cause this problem.
Currently there is no conclusive evidence to support a software fault. In each instance there has been some sort of physical internal error that’s cause the fault. We can offer an “Out of Warranty” repair however this quite expensive to a point where it’s not really viable (£120-£160). A refurbished unit can be purchased for £99 and comes with a one year cover.
So to summarize there isn’t much we can do about a HDD failure other than purchase a replacement as it’s the most cost effective thing to do.
Best Regards,
Andrew D
Humax Customer Support
Let’s be clear, now,only now they tell ppl they’re aware for 6 months or so,why didn’t they come out and be honest and explain the problems,and do they think their customers are that stupid to believe that they couldn’t get a fix in 6 months?rubbish, they won’t fix,or admit fault, cos it’ll cost them money, bad smell off the whole sad saga
Quote:..In each instance there has been some sort of physical internal error that’s cause the fault.
How many companies would continue to sell a product which has a known physical internal error? Hmmmm…
Are humax going to admit/fix ?how many 1000s boxes are not working? Why does it take 6 months to admit that there’s serious problem ? Hmmmmmmm
Pollensa1946 – 14 hours ago »
Faust – 4 hours ago »
HDDs are incredibly resilient and can last a long long time. I dread to think how many perfectly good HDDs end up in land fill simply because the consumer thinks (quite wrongly in most cases) that because they can’t access the HDD it must have somehow failed.
I have only ever had one fail (in an external HDD) and even then it was the chipset that failed not the HDD. I got inside the cover, remove the HDD, placed it in a caddy and hey presto, fully working HDD.
Quite often a classic case of a little knowledge being dangerous.
Yes it sure is. In any electronic system containing a mechanical HDD easily the weakest link in the chain is the HDD…
http://www.cnet.com/forums/discussions/hdd-reliabilty-for-2014-is-out-scary-634896/
A disk will fail under high rate data seeks but when put in a caddy will often appear OK if you are simply browsing the partitions. One of my PCs is 9 years old, the system disk has been replaced 3 times, the data disk twice and is looking to be a third time. In a caddy they look perfectly OK. Try hitting them with a disk diagnostic and they register multiple failures.
And yet I have HDDs easily as old myself and are quite happily running. The drives in my iMac are now 5 years old and this machine has been used quite literally every day for those 5 years and for quite serious usage. The drive that I did have fail in the external HDD has now found another home and continues to provide reliable use.
Google themselves did some research on their own servers HDD a number of years ago and found tremendous resilience.
Perhaps another vote for things best kept running.
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