I started a thread which has been closed since it’s to do with the same issue, so I’ll add it to here

Hi All,

Just wanted to add that my HDD in my Human HDR-199S/1010S is no longer showing.

My software Version is UKSFAA 3.00.20,

Loader UKSFAA 1.08

Updatedate 09 DEC 2015.

I bought I pre owned about a 1 year ago and it’s been fine. It’s most the recording a few times but they have reappeared before but looks like they have gone now.

I’ve unplugged it for over a week and still no joy, tried a few power downs etc still no joy. I can hear the drive in the Human spin up, so I know the power is OK.

So i’ve opened the box up and removed the drive. I connected the drive to my mac and it powers up and the mac can see the partitions but obviously can’t read them.

I connected another drive I had lying around to the Human and still the same result, no drive visible.

So that means the problem is either the motherboard in the Human, or the SATA data cable.

I’ve tried to fond a replacement cable but the Human power cable looks like the old floppy drive type, but the female version. Try as I may I have had no joy finding one anywhere.

If anybody has any ideas, my only option seems to be to hack the cable apart to separate the power and the data parts from the combined cable that goes into the drive and purchase a separate SATA cable from flee bay to rule out the SATA cable.

Anybody got any views.

TIA

CharlieK – 6 minutes ago  » 

I too have fallen foul of this issue.

Whilst watching a recording a few weeks ago the box froze and wouldn’t respond to the remote or front buttons. I waited a few minutes and then did the old turn it off and on again. Started up fine and then no recordings!!! I had to resort to iPlayer.

The next day the recordings were back, I had c.60% used space.

The day after that they’d gone again and haven’t come back.

So I did some research and being out of warranty opened up the box. The HDD spins up, the lights are on but no ones home. Next I decided to try a new HDD (I didn’t find this thread at the time). Got one from Amazon and installed it this week – nothing doing. The box stubbornly refuses the acknowledge the new unformatted drive and insists that I install a USB drive. I tried everything including a factory reset, unplugging overnight etc.

Then I found this thread and suggestions of removing the app synching. So I put back the old drive, deleted the synching but still no joy.

From the settings menu I noticed that the firmware was updated 30th March, about a week before I encountered this problem. So a question, can I revert to the previous firmware version? Has anyone tried that and would it resolve the problem.

As I’m sure most people are I’m annoyed that such a problem hasn’t been resolved by Humax. My old Panasonic freesat device has worked perfectly for over 6 years I wish they still made them

My software is older than yours and i’ve had the same problem.

I believe someone has downgraded back further but with no joy.

I’ve emailed human this morning and i’ll see what they have to say.

mattltm – 3 hours ago  » 

Mine is still showing no HD.

Also lost all of it’s channel icons and on demand icons now. Tried yet another factory reset 6 hours ago but still the same.

A factory reset will loose the stored icons but they will reappear in due course. (It is said you can speed up the refresh by staying on a BBC1 HD for a while)

One hunch on the lost recordings stage – don’t look right after boot it may still be building the list.

REPASSAC – 3 minutes ago  » 

A factory reset will loose the stored icons but they will reappear in due course. (It is said you can speed up the refresh by staying on a BBC1 HD for a while)

One hunch on the lost recordings stage – don’t look right after boot it may still be building the list.

Yes, the odd thing is I did not factory reset the unit before the icons disappeared. They just disappeared when I switched the unit on the other night so I decided to reset it again anyway. I know it takes a while for them to come back after a reset but I had not reset the box. Just more strange behaviour from an expensive paperweight!

So an update.

No reply from Humax.

I ordered a new SATA cable and power cable (to power the drive from my pc).

Installed this morning and it makes no difference.

This leaves me to believe the problem is either the SATA controller (but the chance of these failing are so small) or

The firmware has issues,

My recording have disappeared before but they always came back.

I’ve never used any app from my phone/ipad etc, but I did recently use 4OD because I thought I missed an episode.

I’m still none the wiser

Anybody got any other ideas ?

Well I received an email back from Humax a few days ago. Different to the ones people have posted up previously. Initially they wanted me to format the HDD, which I can’t do as there is no option available. They then said that it looks like the HDD has failed and that I would need to buy a new box as I’m out of warranty.

However after a few more emails back and forth I managed to get an exchange for another box “as a gesture of good will, just this once OK.” Which is a result! I don’t know if this is going to be a refurbished box or brand new. My current box is being collected tomorrow as the new one is dropped off.

I’ll provide an update on how the replacement performs.

At three years old, my first guess would be capacitor failure. I’ve not had one of these to fix yet (my own one may be the first), but I suspect that the capacitors used in the power circuitry are similar quality to those used the DTR T10x0 models.

andyfras – 10 hours ago  » 

At three years old, my first guess would be capacitor failure. I’ve not had one of these to fix yet (my own one may be the first), but I suspect that the capacitors used in the power circuitry are similar quality to those used the DTR T10x0 models.

I have replaced all the caps (including the surface mount ones) on my 2 boxes that suffer from this issue and it’s made no difference. The caps that came out showed no physical damage or leaks and all tested fine on the meter. Also, the PSU (which would be the most common place for a cap to fail) for the HDR 1000 is an external brick type. I tested both of mine which were fine and also tested a 3rd from a known working unit.

What’s odd is that one of my dead boxes started working again a few days ago. The other is still not showing the HD though!