grahamlthompson – 7 minutes ago  » 

lloydo33 – 15 minutes ago  » 

JamesB – 14 minutes ago  » 

Quote:

After reading some of these post on this subject I wonder if this is a problem with servers, looks more to be related to firmware, specifically how these services start when initiated from the humax box.

Since only a few users have reported the problem, it doesn’t seem to be purely a firmware issue. My box,like most, is fully functional running the same release.

statements from freesat admitting a problem http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues do not usually come from just a few reported problems. Only a few forum users have reported it, I expect there are many others who have contacted freesat who are not members of the forum.

There are loads of Humax Freetime users on Forums like AV Forums.

There isn’t even a thread there that mentions the issue, despite it being extensively used. Suggest you have a look at the Freesat threads.

As already said my box isn’t affected.

I’ll just take your word for it and not search for something that you say isn’t there. I take back my comment on firmware then, but you cant deny there are lots of users effected, even if your lucky not be. I find it strange I can launch all these services from my phone and then run them on the humax but they wont start from the humax directly.

Usually when there’s a problem you’ll see posts pretty much all over the place, currently it only seems to be reported by a few here at myhumax.

Thing is its hard to say how many actual users it’s affecting as there’s maybe some that don’t even know there’s an issue as they don’t use Showcase or On Demand very often or at all, but just going by Internet posts it doesn’t seem to be a widespread issue. Even a Google search didn’t produce any rescent results for me, perhaps I’m not using the correct set of words?

I could pretty much garuantee that there’s also plenty of folk that didn’t even know their box recently had an update as it automatically does it without their knowledge and there’s no on screen prompt to say so either.

That’s a bit silly. It isn’t even a Humax problem, it’s a Freesat problem.

souporjuice – 4 minutes ago  » 

Lloydo33: welcome to the forum.

Now a word of advice. There are members of this forum who refuse to accept any problems exist with Humax or any of their works. That’s not to say your opinion or experience isn’t valid, just that one or two members will leap in to defend Humax and say “I don’t have this problem, Humax is great, lalala”.

Can you point to a single post that says the problem does not exist ?

We all know it does, pointing out that it only affects a minority of owners isn’t a Humax fanboy as you put it. It’s a perfectly sensible observation that is of help to those actually attempting to identify the issue.

I can think of similar problems in the past that were finally identified by members of this forum.

One example is the reported failures of the HDR FOX T2 to stop recording after being left in sby for longer than 7 days. Like this it only affected a few. In the end a common factor was identified, the affected users were all using padding settings. It turned out the box only updated the epg during the pre 15 minute period awaiting the start of an accurate recording. Without this the epg lost a day for every 24hrs in sby. The workaround till the fix was issued was simple, simply set a 15 min auto on/off to refresh the epg every 24 hrs.

I know it’s frustrating for affected users, but you have all been told every effort is being made to sort out the issue.

Constantly posting the same complaint isn’t helping any one at all. If anything all you are doing is annoying those trying to find the cause of the issue.

Any fix needs to be comprehensibly tested. The same posters who complain about loss of showcase would be the first to complain if such a fix seriously affected the box capability to actually record programmes (A core requirement that for most of us makes catch up a infrequently used option).

souporjuice – 2 minutes ago  » 

Tadaaaaaaa!

Do you mean you think that it is a Humax problem? What is your theory?

JamesB – 9 minutes ago  » 

souporjuice – 2 minutes ago  » 

Tadaaaaaaa!

Do you mean you think that it is a Humax problem? What is your theory?

No reply, apparently. Presumably no theory. I do think that if there was any doubt about whose baby this is, Freesat would not have acknowledged it.

All my own theories have been shot down. I’d be interested to hear if anyone has any new thoughts.

I’m surprised that after 23 pages it’s not been solved; however most of the posters seem to have joined in the last 2 weeks and it’s been difficult to see a pattern.

I don’t have one of these boxes; but what does stand out is the 24/48 hours waiting time and the app pairing with a phone/tablet. The fact that the app will work the box and the remote won’t jumps out at me.

Until Freesat come up with a fix, is there a sequence that works, i.e. factory reset the box, wait 24 hours and then pair the phone/app.

My line of thinking, before I get shot down, it only affects some boxes that have been paired, is it possible that the box first needs to be reset, then overnight there’s update/configuration information from freesat, similar to sky, which fixes the remote priority commands and clears out pairing, presumably other stuff as well enabling the app to be paired correctly without upsetting the remote the following day.

I’d imagine most posters, where it doesn’t work for them, have been resetting and pairing immediatley and it’s just feasible that it needs to be left unpaired/untouched/clean overnight.

I think James and Graham have had similar thoughts, but I’m not aware of any concrete answers