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Sorry I may have misunderstood. Did you rescan on the old box? Apologies if I’m being slow.
As i have said if your box is not picking up a signal there is no point in rescaning. if you go to manual scan and see if you have got a signal on the multiplex your trying tune in, and there is a signal there then press search to store channels. If there is no signal on that multiplex then there is no point in pressing search because the unit will not pick up any channels no matter how many time you press search.
bill63 – 21 hours ago »
As i have said if your box is not picking up a signal there is no point in rescaning. if you go to manual scan and see if you have got a signal on the multiplex your trying tune in, and there is a signal there then press search to store channels. If there is no signal on that multiplex then there is no point in pressing search because the unit will not pick up any channels no matter how many time you press search.
I’ve been reading your posts with a great deal of interest. Agree totally with you about not rescanning when COM7 is not being received as you loose the stored channels which creates other difficulties when you later want to check their signal strength. I think you may be onto something with your “simple” swap over test which seems to show that newer boxes are fine but older versions have difficluties with COM7. I’m going to speak to Humax again and see what they say.
Hi Scott, yes as I have said I tried all ways with the old one still no COM 7 since I think Saturday. But the new one is still going great guns, I knew it could not be my aerial because I have been using another HD freeview box and TV as well as my 2000T, and the COM 7 signal is always around 88 to 90percent even though I live out in the country. So I hope you can get some better luck with Humax than I did. But my friend who as got youview said the engineer who had to come out to him said, that a lot of their box are same,as Humax makes them as well. So it looks like nobody seems to be doing anything at the moment. The guy said a report went to Humax from BT, but even they have not heard back.
An aerial problem would usually be fixable, though. Hardware, location, or weather – generally not.
I am currently exchanging messages with Humax support about this, including pointing to this thread to demonstrate that it’s not an isolated case as it seemed to be when I first reported it over a year ago.
I suggested that, now we have at least one person with two boxes showing different behaviour, it should be straightforward for one of their tech guys to analyse the source of the problem, even if it means arranging a visit to said person (with their consent, of course).
According to the response I got, Humax have no technical staff that can do this kind of work (in the UK, at least), which I find odd. As an electronic/software engineer myself, I’d have expected a customer support group to exist for just this sort of eventuality.
They also said that there have been no hardware changes to the box, only software updates, which again seems odd given the reported improved behaviour of a more recent unit.
raichea – 5 minutes ago »
I am currently exchanging messages with Humax support about this, including pointing to this thread to demonstrate that it’s not an isolated case as it seemed to be when I first reported it over a year ago.
I’m doing exactly the same at the moment!
Marvin – 46 minutes ago »
raichea – 5 minutes ago »
I am currently exchanging messages with Humax support about this, including pointing to this thread to demonstrate that it’s not an isolated case as it seemed to be when I first reported it over a year ago.
I’m doing exactly the same at the moment!
Strength in numbers…
raichea – 2 hours ago »
…..
They also said that there have been no hardware changes to the box, only software updates, which again seems odd given the reported improved behaviour of a more recent unit.
Isn’t there a hardware version number listed somewhere in the menu like there is in the 9xx0 machines?
Well disappointingly Humax have got back to me and repeated it is not an issue with the hardware OR the software of the unit, it’ a transmitter level issue.
So, buck passed, back to square one…
Yes Humax said the same to me when tried contacting then. Have we heard if the new Humax 4000T boxes have the same problem with COM 7, or is it just the 2000T and some Youview boxes that are affected ?.
bill63 – 7 hours ago »
Yes Humax said the same to me when tried contacting then. Have we heard if the new Humax 4000T boxes have the same problem with COM 7, or is it just the 2000T and some Youview boxes that are affected ?.
How can Humax claim the problem is essentially nothing to do with them (it’s a transmitter problem) when we now have strong evidence to the contrary? Personally Bill, I think your evidence, having swapped old for new is fairly definitive! I also think the comments of a recent poster regarding Humax not having a service department is equally dissapointing (and somewhat troubling). I strongly suspect Humax by now know that there is an issue with the older boxes but don’t want to get involved as they perceive only a small number of customers are affected and that we’ll just go away. Are we within our rights to return our boxes (if still within the guarantee period) and seek an exchange?
You all may have a claim under the Consumer Rights Act 2015, against the retailer from whom you purchased the goods. If older than 6 months you will need to provide some sort of proof that the item is unfit for purpose.
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
Well I suppose they are not bothered seeing as it is not affecting the main channels, or else everybody would be returning their boxes. Not only that as far as I can gather, COM 7 and 8 may only be temporary multiplexes till around 2018 until the other frequency is handed to mobile phones. The only thing I think is left is to contact BBC watch dog, but will they help. But what I cant understand is why some 2000T and Youview boxes work while others don’t. Maybe its where they are made, as I understand that something like TVs are made in different place even though its the same modal. So it may be the case with the 2000T / Youview boxes.
Out of interest I turned my loft aerial onto Sutton Coldfield last week. Despite the aerial looking directly through trees, I was able to get a stable COM 7 mux on my two HDR FOX T2 boxes (also on a Panasonic and Sony TV). despite signal strength being only 42% for a day or two. Sadly once the wind got up and moved the trees it causes frequent glitches so had to retune to lark stoke which does not have com 7.
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