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Just a quick word to recap what I have found. I have had three of these units now unit:1 HDR1000 22 months old after failing to recognise HDD a couple of times and restored by power off reset it then lost HDD again but could not recover it. HDD was tested as good. This unit was paired with Freetime app.
Unit:2 I replaced unit 1 with a new HDR1010 on installing it I paired it with same Freetime app it would not recognise HDD as soon as paired. Un-pairing did not correct problem even after power restart.
Unit:3 unit 2 was returned for a refund and replaced with HDR1000 this unit has NOT been paired with Freetime app 3 months now and no problems. I personally am convinced this problem is a firmware problem associated with the Freetime app. It may be coincidence but my problems started when Freesat updated ITV Player to ITV Hub.
Quote:my problems started when Freesat updated ITV Player to ITV Hub
This reminds me that ours started to play up after watching something via the ITV Hub or around that same time. I’m still awaiting an email reply.
Mine, which was working fairly flawlessly has also lost it’s HDD.
I can hear the drive spin up inside the unit.
My box is 18 days outside of Warranty, what action should I take? Many thanks for any advice.
Some users (not many) have reported the problem resolved its self.
Humax are investigating the problem but are said to be having trouble locating it.
A significant amount of users have the app paired but this may just be due to the high volume of boots it causes.
I would advise wait for now or if you need a recorder now go for a single tuner HB-1000S and get an external hard-disk and use it as a spare later. the HB-1000S has had NO disk problems reported at all.
Thanks REPASSAC, I have unpaired the App via the website, reset the box, removed the App from my phone and it’s now sitting there with the plug disconnected.
These things do happen … is it worth me emailing Humax? Tks.
stevieee – 2 hours ago »
…. These things do happen … is it worth me emailing Humax? Tks.
Why not – it is always interesting to see their take on the issue and perhaps an update on the situation.
Got a reply, at least they are being honest but surely it’s simple as grabbing hold of one of the faulty boxes and running diagnostics on it?
“This a problem that we are aware and our development team are currently carrying out an investigation to find out if our software could be causing the problem, this can also be caused by a hardware fault so the investigation is taking longer than we would like.
At this time the only suggestion I can make is to remove the units connection to the Freesat remote record application(if applicable) and perform a factory reset on your unit.”
surely if the app being connected is an issue, it is because the box has to spin up every 20 or so minuties for the remote record function to work.
Many of us have the app and use it as a remote control but have not paired it due to the 20 minute wake up.
jbsco78 – 10 hours ago »
surely if the app being connected is an issue, it is because the box has to spin up every 20 or so minuties for the remote record function to work.
Freesat/Humax were warned of this possible outcome when the app was first launched…
http://myhumax.org/forum/topic/freesat-app-on-android/page/2#post-28473
Pollensa1946 – 22 minutes ago »
jbsco78 – 10 hours ago »
surely if the app being connected is an issue, it is because the box has to spin up every 20 or so minuties for the remote record function to work.
Freesat/Humax were warned of this possible outcome when the app was first launched…
http://myhumax.org/forum/topic/freesat-app-on-android/page/2#post-28473
Indeed
Hello. Like many others I have also lost all recordings on my HDR 1000s. They all disappeared 2 days ago and I can’t get them back despite doing a factory reset as suggested by Humax. I do not use the App though and have never used it. My Humax is just over 3 years old.
Helen3 – 10 hours ago »
Hello. Like many others I have also lost all recordings on my HDR 1000s. They all disappeared 2 days ago and I can’t get them back despite doing a factory reset as suggested by Humax. I do not use the App though and have never used it. My Humax is just over 3 years old.
Hi Helen
Welcome to our forum. Sorry to hear that you have caught the missing drive syndrome.
Not sure why Humax recommended a factory reset as I have never ever seen a reset ever fixing this specific issue.
Not much help but it seems that an extended period of no power on the unit seems to restore hard drive access. Can you try removing the rear power connector for say 24 hrs and see if the drive is still missing in action ?
Helen3 – 1 day ago »
Hello. Like many others I have also lost all recordings on my HDR 1000s. They all disappeared 2 days ago and I can’t get them back despite doing a factory reset as suggested by Humax. I do not use the App though and have never used it. My Humax is just over 3 years old.
Unfortunately now you have done a factory reset your recordings are now probably lost. The manufacturers seem to think this is a cure all, a bit like ‘turn it off, turn it back on again’ in a well known TV show but in this case that would be the better option as turning it off sometimes works and preserves your recordings the factory reset does not solve this problem and recordings are lost.
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