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JamesB – 1 hour ago »
I wonder if the factor (or one of the factors) determining whether or not a box suffers from this problem might be whether or not the box is or has ever been paired or has been issued with a Freesat ID.
Does anyone have a paired or previously-paired box which can’t access Showcase or On Demand?
JamesB – i got my machine yesterday- installed and Showcase and On Demand were both working fine – got Freesat ID and paired with iPhone app – all fine.
Updated software – can’t access Showcase though can get BBC and ITV players on 901/2.
evilivor – thanks for the information. That leaves my theory dead in the water.
Hello Eric,
My latest reply from freesat!
Thank you for your email in regards to the On Demand service.
We apologize for the delay in getting normal service to resume and are working hard on correcting this issue.
In this instance we would advise conducting a factory reset of your Humax box towards the end of the week which may enable your box to resume normal service.
To keep up to date on the developments surrounding this issue please visit our help page.
If you have any other questions or queries then please do not hesitate to get back in touch with us via phone, email or web chat available on http://www.freesat.co.uk/help and we would be happy to assist you further.
They have issued a statement on the Help page….
http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues
What that statement says to me is that there isn’t a software problem but a small number of boxes need to do a factory reset to restore functionality. Ergo I must have a faulty box and should get it replaced repeatedly until I get one that works.
Not saying that’s what I’m going to do or that it would do me any good, but if they haven’t acknowledged the software is broken how can they fix it?
John Lewis took back my HDR 1010s refunded my money, and sold me DTRT2000 Youview box instead. This is now up and running so my experiment with Freesat/Freetime is over. I might check in from time to time to see if this problem ever gets fixed – but for now this is Goodbye to Freesat and all who sail in her.
Bon voyage.
Nightowl – 2 hours ago »
What that statement says to me is that there isn’t a software problem but a small number of boxes need to do a factory reset to restore functionality. Ergo I must have a faulty box and should get it replaced repeatedly until I get one that works.
Not saying that’s what I’m going to do or that it would do me any good, but if they haven’t acknowledged the software is broken how can they fix it?
If a factory reset sorts it then there wouldn’t be so many folk posting here, lost count of the number of times I’ve now reset my box
Nightowl – 3 hours ago »
What that statement says to me is that there isn’t a software problem but a small number of boxes need to do a factory reset to restore functionality. Ergo I must have a faulty box and should get it replaced repeatedly until I get one that works.
Not saying that’s what I’m going to do or that it would do me any good, but if they haven’t acknowledged the software is broken how can they fix it?
Perhaps the problem is related to the new Showcase and totally at freesat’s end (i.e your unit is not faulty). I could also imagine freesat has already dismantled the old showcase server platform, so now going back.
hello forum, brand newbie here,
I took delivery of a humax 1000s yesterday morning as a replacement to a faulty echostar slingbox unit. I have the same fault straight out of the box.
Selection of on-demand or Showcase from home menu results in a “currently not available” message but channels 901 & 903 both work fine which proves the internet connection. I then downloaded the app on my phone, although I can’t pair the humax box yet as it also states no connection to internet when requesting a code, I was able to control the tv as it found the unit on my network.
When I browsed on demand service on my phone and was able to launch all the services from my phone on to the tv and had full functionality of each service no problem. After reading some of these post on this subject I wonder if this is a problem with servers, looks more to be related to firmware, specifically how these services start when initiated from the humax box. I hope they fix it soon as it’s frustrating but this work around should work for everyone!
One unrelated question, am I right in thinking once the app is paired with the box you can watch recording remotely?
lloydo33 – 20 minutes ago »
One unrelated question, am I right in thinking once the app is paired with the box you can watch recording remotely?
Hi welcome to the forum
If you mean watch your recordings via a phone or tablet then no you cannot do this.
Quote:After reading some of these post on this subject I wonder if this is a problem with servers, looks more to be related to firmware, specifically how these services start when initiated from the humax box.Since only a few users have reported the problem, it doesn’t seem to be purely a firmware issue. My box,like most, is fully functional running the same release.
-gonzo- – 31 minutes ago »
lloydo33 – 20 minutes ago »
One unrelated question, am I right in thinking once the app is paired with the box you can watch recording remotely?
Hi welcome to the forum
If you mean watch your recordings via a phone or tablet then no you cannot do this.
thanks for the info.
JamesB – 14 minutes ago »
Quote:After reading some of these post on this subject I wonder if this is a problem with servers, looks more to be related to firmware, specifically how these services start when initiated from the humax box.Since only a few users have reported the problem, it doesn’t seem to be purely a firmware issue. My box,like most, is fully functional running the same release.
statements from freesat admitting a problem http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues do not usually come from just a few reported problems. Only a few forum users have reported it, I expect there are many others who have contacted freesat who are not members of the forum.
lloydo33 – 5 minutes ago »
JamesB – 14 minutes ago »
Quote:After reading some of these post on this subject I wonder if this is a problem with servers, looks more to be related to firmware, specifically how these services start when initiated from the humax box.Since only a few users have reported the problem, it doesn’t seem to be purely a firmware issue. My box,like most, is fully functional running the same release.
statements from freesat admitting a problem http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues do not usually come from just a few reported problems. Only a few forum users have reported it, I expect there are many others who have contacted freesat who are not members of the forum.
Varying guesstimates aside, the point is, not all boxes have been afflicted.
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