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Tested boot times on HDR1000S, in each case disconnected power and let box restart the clock to ensure starting from same condition. Used the front start button and timed to the home screen epg being populated.
Low Power Sby enabled
35.6 seconds
Low Power Sby disabled
28.6 sec
I won’t be changing from low power sby on to save 7 seconds.
launton – 1 month ago »
Mine’s just rebooted twice in the last hour or so
It’s happening nearly every day with my HDR100S, usually when I’m recording something. Tried factory reset but, as expected, didn’t work. I’ve called several times over the last 2/3 months and spoken to Humax and Freesat. Each time I’ve been promised that the two companies are working together to achieve a fix, which should be in soon (days I’m told when I push). Humax say it’s Freesat’s fault, Freesat say it’s just a problem with some boxes. I’ve been an software development manager for some years and this is starting to smell badly of not enough complaints/people affected to justify adequate resources to develop a fix. I didn’t have any problem with my Foxsat either and I’ve never had an issue with Freeview. I’m close to ditching Freesat and resorting to Freeview and a Firestick!!!
mrclonkey – 3 hours ago »
launton – 1 month ago »
Mine’s just rebooted twice in the last hour or so
It’s happening nearly every day with my HDR100S, usually when I’m recording something. Tried factory reset but, as expected, didn’t work. I’ve called several times over the last 2/3 months and spoken to Humax and Freesat. Each time I’ve been promised that the two companies are working together to achieve a fix, which should be in soon (days I’m told when I push). Humax say it’s Freesat’s fault, Freesat say it’s just a problem with some boxes. I’ve been an software development manager for some years and this is starting to smell badly of not enough complaints/people affected to justify adequate resources to develop a fix. I didn’t have any problem with my Foxsat either and I’ve never had an issue with Freeview. I’m close to ditching Freesat and resorting to Freeview and a Firestick!!!
Is your box connected to your home network ? If so can you try disconnecting it for a couple of days to see if the reboots continue ?
I haven’t had the heart to connect mine back up to the network (I know I should, to prove the problem starts happening again, but I’ve been enjoying zero reboots for the past month or so since I took it off the network, after 2 -3 reboots every day!). I miss the convenience of ITV, 4 and 5 player, but I don’t actually use them that much, and I’ve reverted to Kodi again for iPlayer and YouTube, so I can live without for the moment.
Does anybody have any idea what actually causes the reboots? As I understand it, it’s the box reacting to something that happens via Freesat servers, and presumably, as long as Freesat isn’t actually telling the box to reboot explicitly, it’s a firmware bug which Humax should fix to harden it against dodgy responses from Freesat (regardless of whatever fix Freesat should alas be making to stop the “duff” messages/website causing the box to end up rebooting itself).
I should call Humax and Freesat I guess, just to add numbers to the weight of the problem…
Thoughts anyone?
Cheers,
Matt.
mutant_matt – 1 hour ago »
I haven’t had the heart to connect mine back up to the network (I know I should, to prove the problem starts happening again, but I’ve been enjoying zero reboots for the past month or so since I took it off the network, after 2 -3 reboots every day!). I miss the convenience of ITV, 4 and 5 player, but I don’t actually use them that much, and I’ve reverted to Kodi again for iPlayer and YouTube, so I can live without for the moment.
Does anybody have any idea what actually causes the reboots? As I understand it, it’s the box reacting to something that happens via Freesat servers, and presumably, as long as Freesat isn’t actually telling the box to reboot explicitly, it’s a firmware bug which Humax should fix to harden it against dodgy responses from Freesat (regardless of whatever fix Freesat should alas be making to stop the “duff” messages/website causing the box to end up rebooting itself).
I should call Humax and Freesat I guess, just to add numbers to the weight of the problem…
Thoughts anyone?
Cheers,
Matt.
It may be down to whatever settings you have on your router. Mine doesn’t reboot, first thing I would try is fix the box IP address by reserving it in the router setup. It could be helpful to state what router you are using.
One odd thing last night was the box lost my Netflix logon details. All OK after I logged in again.
Hope I’m not tempting fate, but my HDR1000 hasn’t rebooted for weeks. I don’t power it down every night and it is connected to my router all the time. It does however have a reserved IP address on my router, so Graham might have hit on a possible solution to the problem.
I too have all those and still re-booting.
After all this time I can only assume that neither Freesat or Humax could care less about this problem, after all, they created it.
I guarantee they’ll make sure the next box doesn’t have the same problem and will be eager to suggest an upgrade as the solution.
@Graham: I don’t really think that is relevant to be honest. I don’t have the average “consumer” network at home though, being an IT geek
When it is connected to the Gigabit switch in my lounge cabinet (which is connected upstream to a “Prosumer” managed Gigabit switch), the Freesat box has a static IP address, and the default gateway happens to be a decent Asus AC router which isn’t doing anything special, it just passes the packets through the (NAT) Firewall to the upstream Router/Modem via the DMZ. That also just passes the packets to Freesat. When I last put a packet sniffer in the chain, I could see that all the data to/from Freesat was just plain old unencrypted HTTP (and in many cases, plan old HTML over HTTP for the actual catch-up service data). Nothing special, and nothing I would expect the router to be able to get wrong or influence the behaviour. The only time I think the router *might* be relevant is if/when you are using Wireless (which can be hit and miss with many routers) and at an outside push, occasionally, DHCP *can* cause odd problems, but it’s pretty rare!
You did ask/suggest
(but seriously, all suggestions/checking of stuff is never a waste of time, when it comes to these types of strange technical problems! )@Peter: I’m afraid having a static IP, as above, didn’t help (in fact, it was never on DHCP, always on a static IP). Sorry.
Cheers,
Matt.
mutant_matt – 9 minutes ago »
@Graham: I don’t really think that is relevant to be honest. I don’t have the average “consumer” network at home though, being an IT geek
When it is connected to the Gigabit switch in my lounge cabinet (which is connected upstream to a “Prosumer” managed Gigabit switch), the Freesat box has a static IP address, and the default gateway happens to be a decent Asus AC router which isn’t doing anything special, it just passes the packets through the (NAT) Firewall to the upstream Router/Modem via the DMZ. That also just passes the packets to Freesat.When I last put a packet sniffer in the chain, I could see that all the data to/from Freesat was just plain old unencrypted HTTP (and in many cases, plan old HTML over HTTP for the actual catch-up service data). Nothing special, and nothing I would expect the router to be able to get wrong or influence the behaviour. The only time I think the router *might* be relevant is if/when you are using Wireless (which can be hit and miss with many routers) and at an outside push, occasionally, DHCP *can* cause odd problems, but it’s pretty rare!
You did ask/suggest
(but seriously, all suggestions/checking of stuff is never a waste of time, when it comes to these types of strange technical problems! )@Peter: I’m afraid having a static IP, as above, didn’t help (in fact, it was never on DHCP, always on a static IP). Sorry.
Cheers,
Matt.
Mine connects to a network switch (10/100) which is wired to the network switch on a Asus 1900AC Dual Band router which is used for WiFi for my Virgin Superhub 2 (Modem mode). The WiFi performance is way superior to the Virgin built in capability.
The Network switch services a lot of kit.
Humax HDR1000S, Foxsat-HDR, 2 Humax HDR-FOX-T2’s, Amazon Fire TV Box, LG Smart Bluray player, Panasonic Smart TV and Yamaha AV receiver.
Also connected to the Asus is a twin tuner VBOX Freeview-HD IP server with usb recording, that the LG Blu-ray player (and my laptop, tablet and phone) can connect to.
All have reserved addresses, you don’t want the Foxsat-HDR and the two HDR-FOX-t2’s to change IP address as they all have the Custom Firmware web interface installed, nor the VBOX which can be viewed externally (recordings and live TV).
Like most I did suffer multiple reboots when the problem first arose, touch wood it appears not now to be happening though I did get a couple of part recorded recordings about 2 weeks ago (most likely a reboot while recording). As we all have the same software it would seem that the bug (if there is one) must be down to some local differences. Finding out what these might be is not going to be easy 😥
LOL Graham, your setup sounds very similar to mine (I left out most of the detail, but I have a shed load of devices connected to both the lounge switch and also the main switch, like you, my Asus AC does wireless for the house (many, many devices), the switch does all the intra-house duties directly to various other switches in other parts of the house, I’m only using the wired switch on the Asus router for the LAN <-> WAN connection to my ISP’s ADSL Modem/switch/router).
So, to see what happens, I have put the HDR1000S back on the network, with it’s usual static IP, but I have denied it access to the internet (via the ASUS Firewall). It says it’s connected to the internet (it’s not) via ethernet (it is) from the connection page. I am working from home today, tomorrow, Monday and Tuesday and can hear the TV from my study so I’ve got the “radio” on and will leave it on all day every day whilst I’m working (to spot any reboots), and we’ll see what happens. If it doesn’t reboot, it’s likely a Freesat/Humax problem as I suspect, but if it does, then indeed, it could be reacting to something locally.
Annoyingly, it doesn’t have any proxy server settings in the box, so I can’t push it through my main/usual privoxy proxy at home (so I could tail (watch) the logs), I may resort to firing up a transparent proxy in a VM again, and point it at that as it’s default gateway. My idea is, if it’s connected to the internet, via a proxy I can have logging on, but I don’t use it for any catchup content at all, and *if* it still reboots, I might be able to see what happened at the time it rebooted. It might help point to where the problem is.
I’m also doing a constant ping to one of the addresses the box connects to at Freesat (83.222.237.181), to see if that is reliable/has any significant drop outs at any time.
We’ll see how it goes.
Cheers,
Matt.
Hi all, I’m new to the forum – but I have been watching this topic since I started getting reboot issues on my 1100s a few months back. Just wanted to say that I am still getting reboots. Latest was this morning around 8:00 during BBC News. If location is at all relevant I’m in North Shropshire. I haven’t tried the disconnect trick yet. Nothing helpful to say I’m afraid – just wanted to make sure that people know it’s still happening reasonably frequently and not to just one or two people.
TechStig – 49 minutes ago »
Hi all, I’m new to the forum – but I have been watching this topic since I started getting reboot issues on my 1100s a few months back. Just wanted to say that I am still getting reboots. Latest was this morning around 8:00 during BBC News. If location is at all relevant I’m in North Shropshire. I haven’t tried the disconnect trick yet. Nothing helpful to say I’m afraid – just wanted to make sure that people know it’s still happening reasonably frequently and not to just one or two people.
It’s not a trick, it’s just to find out if the problem is related to the internet connection. If it goes away without the internet connected it must be in some way down to the Freesat servers that give you the on demand content.
Sorry Graham, didn’t mean “trick” in any disparaging kind of a way! I agree that disconnecting should form part of the diagnostic process. I also think these questions need answering:
1. Has anyone who is (permanently) disconnected from the internet had a reboot?
2. Is there anyone who has stayed connected who has not had a reboot?
3. For those still connected who are suffering – are reboots happening to everyone at exactly the same time.
I’m guessing the presumption has been that they must be – but it would be good to have confirmation by way of accurate time reports from reboot sufferers. Sadly, I wasn’t watching the TV at the time the reboot started this morning so can’t given an accurate time. I’ll try and log reboots as and when I spot them – but I fully expect that a number have occurred without me being aware.
Regards
Simon
mutant_matt – 7 hours ago »
I might be able to see what happened at the time it rebooted. It might help point to where the problem is.
Not too sure how relevant this is, but it’s dead easy to get my HdrFoxT2 to fall over whenever I want by doing an intensive port scan (zenmap) against it.
You seem ideally placed Matt to test this against your hdr1000s if you haven’t already or if it hasn’t already been ruled out (I’ve not read all 21 pages properly).
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