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Quote:Humax and Freesat are aware of the issue, so if the fix doesn’t work or is only a temporary fix please post again.
Will do.
Btw, I phoned the Humax helpline just now, to see what their view was. At first the chap on the other end said it wasn’t a Humax issue. When I mentioned the forum, he told me that you ‘can’t trust what you read on forums’! When I told him that someone had quoted a Humax email, he suddenly remembered the fault and described it as something that had been happening ‘last week’ but was now fixed. I wasn’t hugely impressed really!!! 😥
JayInBristol – 6 minutes ago »
Quote:Humax and Freesat are aware of the issue, so if the fix doesn’t work or is only a temporary fix please post again.Will do.
Btw, I phoned the Humax helpline just now, to see what their view was. At first the chap on the other end said it wasn’t a Humax issue. When I mentioned the forum, he told me that you ‘can’t trust what you read on forums’! When I told him that someone had quoted a Humax email, he suddenly remembered the fault and described it as something that had been happening ‘last week’ but was now fixed. I wasn’t hugely impressed really!!! 😥
It was a Freesat issue, apparently. But a Freesat issue that causes problems for Humax boxes obviously becomes an issue for both Freesat AND Humax. As the support assistants ought to know.
If uncertain about the box, consider buying Richer Sounds’ 5-year guarantee. Good value.
I did go for the 5 year guarantee – sound advice! Just hate the idea of faffing about trying to get something to work. Will keep it for now and see if the fix works, as I believe Richer also do a 14 day money-back guarantee; so if it carries on playing up it’ll be back to the shop!!! 😈
Its strange that some boxes are completely OK and others get this problem, could it be geographical, I am in Leicestershire so put a Leicestershire postcode in on setup and its perfectly OK, my BBC1 channel on 101 is from the east Midlands transmitter.
Just a thought, as an experiment, try putting in a post code beginning with LE8. You can always change it back if it makes no difference.
Is anyone in the LE8 postcode area getting this problem?
My box is HDR1000S…Just trying to think of anything that could be causing your problems
It could be to do with usage and/or setup, given that the poll results indicate that a majority of those reporting the problem did not have the box connected to the internet.
This is the second problem in recent months to affect some boxes but not others. Both problems apparently stemmed from the intersection of the Humax-PVR functionality with the Freesat-IPTV functionality. Interesting.
I suspect – though I can’t actually remember – that I connected my box to the internet after I’d initially set it up. It’s been okay so far today – touch wood and all that – after having done the suggested factory reset yesterday with the internet connected. I’ll keep people posted on how it goes…
Btw, when the Humax Help Desk guy eventually conceded that there had been a problem, he described it as a FreeSat problem, not a Humax one!
JayInBristol – 7 minutes ago »
Btw, when the Humax Help Desk guy eventually conceded that there had been a problem, he described it as a FreeSat problem, not a Humax one!
That seems entirely reasonable. Humax have not changed the box software which is the limit of their involvement. That doesn’t mean that they won’t have been involved in identifying the source of the problem.
JayInBristol – 9 minutes ago »
Btw, when the Humax Help Desk guy eventually conceded that there had been a problem, he described it as a FreeSat problem, not a Humax one!
Very likely correct, in the sense that something seems to have gone wrong on the Freesat side, not the Humax side.
We don’t actually know what caused the problem, or what Freesat might have done (if anything) to address it. There’s been no statement from Freesat, as far as I know.
Fair enough
I’ve recently had my box become unresponsive but only just got round to trying to fix the thing. Switching off and unplugging Ethernet cable did the trick for me today.
Very odd.
I then plugged Ethernet cable in and got the same problem. And removing it fixed it again.
warhelmet – 1 hour ago »
I then plugged Ethernet cable in and got the same problem. And removing it fixed it again.
Have you tried the advice from Humax quoted in the post at http://myhumax.org/forum/topic/humax-hdr1010s-nit-responding-to-remote-1/page/17#post-36024?
Yours is the 1010S with WIFI isn’t it? Is it already connected with WIFI, ie when you plug your ethernet cable in, is it getting internet from two different places?
A quick update…
My set is the Humax HDR 1000-S 1TB model.
I did a reinstall (as suggested on here) and factory reset after experiencing the ‘freeze’ problem last week (the day after the unit was delivered).
My box/remote became unresponsive again today just after being switched on from ‘Standy’ mode. Only solution was to turn off at mains and re-start, which fixed it. I’ve 90% decided to return the box to Richer Sounds this week (it’s within the 14 day returns period) and swap it for another one. I want to stick with the technology because in principle I think it’s great – in particular, as a lover of obscure films (esp. old ones), arts and music, the capacity to watch YouTube stuff on the telly is a huge bonus. I’ll let you guys know how I get on with the replacement, assuming all goes to plan.
Meantime, I’ve got a couple of questions for the long-term members/special members/experts on the forum –
i) Is switching the box off and on at the mains to reset it liable to cause a problem with the hard drive/disk? Is it less/more likely if this ‘hard’ reset is done just after startup/when not recording anything?
ii) How is it possible that this is a FreeSat, not a Humax, problem – if that was the case, wouldn’t everyone’s sets be affected, not just some?
Thanks in advance for any comments, answers, observations –
Jay
JayInBristol –
Your questions:
i. Turning off any piece of equipment while writing to disk can cause inconsistencies. The problem is the unit is nearly always recording the timeslip buffer on the channel tuned. In the case of a complete lockup you do not really have any choice, I have had partial lockups before – here some keys (volume, mute and standby) remain active. In this case put the unit in standby and then disconnect from mains.
ii. In my view, it is very possible. There are so many variables, for example, how full is the EPG, The channel tuned to, the quality of the signal from the freesat transponder. Internet connected or not, interaction with freesat’s servers (This was a previous problem that freesat admitted to).
I would think that if it were a Humax problem it would be very many more units that would have problems.
You mentioned “just after being switched on from ‘Standy’ mode” – my last lockup, the only complete lockup I have had, was also just after being switched on from ‘Standy’ mode.
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