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Yep. SAme here. I catch up with Euronews, CNN, ABC News and NBC through YouTube. Exactly the same grey boxes yesterday. There was a message saying the YouTube app should be installed on this device. Since YouTube came pre-installed on the box I can’t see how this should be necessary or even possible.
Yep. SAme here. I catch up with Euronews, CNN, ABC News and NBC through YouTube. Exactly the same grey boxes yesterday. There was a message saying the YouTube app should be installed on this device. Since YouTube came pre-installed on the box I can’t see how this should be necessary or even possible.
Me too! iPlayer and YouTube.
Hi Everybody.
New here. Apologies for posting things which have probably already been posted because, – you guessed it – set up our new Humax FVP 5000T only to find BBC catchup not working properly.
BBC explanation https://www.bbc.co.uk/iplayer/help/issues/bbc-iplayer/humax-playback-fault
The string is now a bit long to be able to comfortably read it all, but have managed the last few pages so thanks to everybody for convincing me it is not my own finger problems. I was a bit shocked at first to see that the string started last January, but it seems that was another issue with i-player.
Just to confirm as others have said, we can access BBC i-player programs on our desktop and can cast from our tablet.
Might, on principle, return the Humax as not being fit for purpose, for a refund if they don’t sort it fairly quickly. But as we can work around the problem will wait a couple of weeks.
Cheers
antient – 55 mins ago »
I have been told that the iPlayer app on Humax boxes does not connect directly to the BBC servers, but interacts with them via a server or servers operated by Humax themselves. If that is the case, then it is very likely that Humax has made a configuration change to their servers which is causing the current problem.
Why do you think that “it is very likely” that Humax have changed something? I would have thought it is equally possible that the BBC have made a change that breaks the existing Humax server configuration. We do know that the problems started immediately after an iPlayer update but they are pretty frequent anyway.
The BBC seem to think that it is Humax’s fault — but then they would, wouldn’t they!
I cannot really understand why there should be any need for the iPlayer app to access BBC content via a Humax server in the first place. Why not connect directly? Does Humax want to monitor what users of its hardware are watching?
antient – 47 mins ago »
I cannot really understand why there should be any need for the iPlayer app to access BBC content via a Humax server in the first place. Why not connect directly? Does Humax want to monitor what users of its hardware are watching?
I may be totally wrong but I would imagine that if the only servers hosting the content were based at the BBC, it would need to be one hell of an enormous server for everyone to directly access it without bottlenecks. Farming out the server capacity alleviates this, until something goes wrong.
antient – 2 hours ago »
I’m only human too, and typos happen. It’s always a pain trying to proofread something you wrote yourself. You see what you expect to see, not what’s actually there. 😉
I didn’t think it was a typo, I think it was an autocorrect error. My phone does exactly the same.
I am chucking my Humax box out and going for another make. The BBC are blaming Humax and Humax are blaming the BBC. The fault, I believe, lies with Humax as they are ignoring enquiries and complaints. So, Humax. You have lost a customer and it looks as if you will lose more
SSThing – 1 hour ago »
I may be totally wrong but I would imagine that if the only servers hosting the content were based at the BBC, it would need to be one hell of an enormous server for everyone to directly access it without bottlenecks.
I believe the infrastructure relies heavily on cached content stores provide by various suppliers.
antient – 2 hours ago »
I cannot really understand why there should be any need for the iPlayer app to access BBC content via a Humax server in the first place. Why not connect directly?
I have to say that I have never understood why the requests go via Humax servers.
nickmac – 30 mins ago »
I am chucking my Humax box out and going for another make. The BBC are blaming Humax and Humax are blaming the BBC. The fault, I believe, lies with Humax as they are ignoring enquiries and complaints. So, Humax. You have lost a customer and it looks as if you will lose more
Are Humax blaming the BBC? I know the BBC are hinting that it is a Humax problem.
Martin Liddle – 5 mins ago »
SSThing – 1 hour ago »
I may be totally wrong but I would imagine that if the only servers hosting the content were based at the BBC, it would need to be one hell of an enormous server for everyone to directly access it without bottlenecks.
I believe the infrastructure relies heavily on cached content stores provide by various suppliers.
So how would that work with apps on Android and iOS/iPadOS devices? Which supplier would be providing the cache?
antient – 6 mins ago »
Martin Liddle – 5 mins ago »
SSThing – 1 hour ago »
I may be totally wrong but I would imagine that if the only servers hosting the content were based at the BBC, it would need to be one hell of an enormous server for everyone to directly access it without bottlenecks.
I believe the infrastructure relies heavily on cached content stores provide by various suppliers.
So how would that work with apps on Android and iOS/iPadOS devices? Which supplier would be providing the cache?
Possibly your ISP?
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