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mdian – 2 minutes ago »
The above is slightly misleading, as it doesn’t work for all.
Try it again. On Demand went AWOL for a while this morning, and has now returned. Possibly Freesat have been fixing the “issue”.
Really wish they’d explain exactly what caused the problem, if it’s now been diagnosed.
It always seemed likely the trigger was something on the Freesat server/EPG but that doesn’t let Humax off the hook for this. A problem on the Freesat server should not cause a lock up in this fashion, hopefully Humax have identified the reason why the box locked up and this will be dealt with in a future firmware issue to ensure that a similar server fault will not cause this problem again.
My box has been fine today but the system reset did not fix it yesterday other than temporarily.
Do we know that the problem was something Humax should have anticipated and prepared for? I don’t think we do, especially as it didn’t affect most boxes. There must be another factor, to do with usage or set-up.
If Freesat would spill a few beans about what was happening at their end, it might help users avoid similar trouble in the future.
Humax seem to me to have responded quite promptly. (If indeed the problem’s now been fixed)
JamesB – 6 hours ago »
Do we know that the problem was something Humax should have anticipated and prepared for? I don’t think we do, especially as it didn’t affect most boxes. There must be another factor, to do with usage or set-up.
They probably couldn’t have anticipated it as such but their software is not very robust if it can get stuck in an infinite loop* (or whatever) because of an error in its input. Defensive programming should be very much at the front of anyone’s mind who is writing software dealing with data from an external source.
Humax seem to me to have responded quite promptly. (If indeed the problem’s now been fixed)
Yes it was a quick response if they did anything as it didn’t have the look of something easy to find. Of course last time it disappeared and then reappeared again now, we won’t know unless it happens again as the negative could just be Freesat fixing things in the server.
*The fault stinks of an infinite loop with some functionality still working (that with a higher thread priority and/or using interrupts) and some stopping completely – that will be the coding error, the trigger and original fault will be at the Freesat end. That is just my best guess of course.
We’ll have to agree to disagree, I guess. Mind your options.
Hi all, my box has now behaved itself for 2 days, so hopefully this problem is now behind us. My only concern is that if I hadn’t found this web site I would not have known if the fault was my box or some external problem. I know how difficult this type of problem can be, as I was a mainframe support engineer in a previous life. In those days we had to keep the customer fully informed so they could plan ahead during the problem. In this case if we had known what was going on we could have just sat back resetting our box knowing that the problem was going to be fixed. It was a pleasure reading all your contributions though, thanks.
jems – 1 hour ago »
Hi all, my box has now behaved itself for 2 days, so hopefully this problem is now behind us. My only concern is that if I hadn’t found this web site I would not have known if the fault was my box or some external problem. I know how difficult this type of problem can be, as I was a mainframe support engineer in a previous life. In those days we had to keep the customer fully informed so they could plan ahead during the problem. In this case if we had known what was going on we could have just sat back resetting our box knowing that the problem was going to be fixed. It was a pleasure reading all your contributions though, thanks.
Yes knowing that this was a firmware bug that affected many boxes would have helped a lot with this. I spent a lot of time with this doing a disk cleanup and then when that didn’t work a system reset and all the palaver of re-entering future recordings. I was considering the possibility of returning the box for repair while it was still under guarantee. Once I saw the posts in this forum it was obviously not just about my box and I could ignore the problem to an extent.
Ideally there would have been a message placed on the TV screen (removed by pressing backup) saying something like “some boxes may be suffering a problem with …. we are working on this and expect a solution soon”.
I must be lucky with my box. I bought it last month HDR1000s 1TB from John Lewis. Someone told me to make sure I got it from a shop, not from the internet. It is the latest model with the latest remote control, the one that has STB and TV at the top and the firmware says 04 November 2014.
Apart from a few initial problems which was down to my TV, now sorted, my box seems to work perfectly. It isn’t as easy to navigate around the menus and recordings as my old 9300T but it does more things and has more channels. I have only used catchup a few times but it has always worked OK and I have a slow broadband connection, being out in the countryside and a long way from the exchange. I think I get about 3 to 4 meg but it is fast enough for this box. The router is upstairs and I have connected to the box using TeckNet Ethernet over Power extenders.(Powerline Adapters) Perhaps the first time it updates its firmware will give me the problems as well but it is interesting that mine is OK on the November 2014 Firmware but it was already installed from new.
Ozzy – 3 minutes ago »
I must be lucky with my box. I bought it last month HDR1000s 1TB from John Lewis. Someone told me to make sure I got it from a shop, not from the internet. It is the latest model with the latest remote control, the one that has STB and TV at the top and the firmware says 04 November 2014.
Apart from a few initial problems which was down to my TV, now sorted, my box seems to work perfectly. It isn’t as easy to navigate around the menus and recordings as my old 9300T but it does more things and has more channels. I have only used catchup a few times but it has always worked OK and I have a slow broadband connection, being out in the countryside and a long way from the exchange. I think I get about 3 to 4 meg but it is fast enough for this box. The router is upstairs and I have connected to the box using TeckNet Ethernet over Power extenders.(Powerline Adapters) Perhaps the first time it updates its firmware will give me the problems as well but it is interesting that mine is OK on the November 2014 Firmware but it was already installed from new.
Yes, it’s a good box. I’ve been very pleased with mine – it has worked very well ever since I bought it, about 18 months ago. The problems reported in this thread haven’t affected my box at all. Very stable.
Hi all, like other people on here I’m glad I found this forum! I had my box delivered yesterday, brand new, from Richer Sounds. All worked brilliantly, then this morning on switching it on I found the remote/box had ‘locked up’. I tried everything I could think of, then did the usual computer thing and rebooted by switching off and on at the mains. I’m concerned though and so did a web search an hour ago, which landed me here…
My question is – should I persevere with this box (it’s a HDR-1000S), or take it back to the shop for a refund??? On the one hand, I don’t want to deal with endless problems/glitches. On the other hand, I’ve found everything else about the box superb – specially the capacity to view YouTube stuff.
Any advice, specially from the ‘experts’ on here, would be welcome! I suspect there’s a small window in which I can get a full refund before being stuck with the box or with replacements…
Thanks in advance,
Jay
JayInBristol – 6 minutes ago »
Hi all, like other people on here I’m glad I found this forum! I had my box delivered yesterday, brand new, from Richer Sounds. All worked brilliantly, then this morning on switching it on I found the remote/box had ‘locked up’. I tried everything I could think of, then did the usual computer thing and rebooted by switching off and on at the mains. I’m concerned though and so did a web search an hour ago, which landed me here…
My question is – should I persevere with this box (it’s a HDR-1000S), or take it back to the shop for a refund??? On the one hand, I don’t want to deal with endless problems/glitches. On the other hand, I’ve found everything else about the box superb – specially the capacity to view YouTube stuff.
Any advice, specially from the ‘experts’ on here, would be welcome! I suspect there’s a small window in which I can get a full refund before being stuck with the box or with replacements…
Thanks in advance,
Jay
Hi welcome to our forum.
See this post earlier in this thread
http://myhumax.org/forum/topic/humax-hdr1010s-nit-responding-to-remote-1/page/17#post-36024
Thanks Graham. Is the general consensus that this should fix the problem?
Richer Sounds, in my experience of buying things from them, are very good.
Phone them and tell them so they have a record of your problem and ask for advice.
The frequency the remote control is on is very sensitive to Infra Red from LCD TVs. Does it start working after about 20 minutes after the TV was switched on, have you got LCD TV or anything strange like remote control extenders from other rooms.
Be careful switching off and on from mains with the Hard Drive Running.
My box is only a month old and has November 2014 firmware and is now working perfectly, my remote problem was caused by the TV in the kitchen interfering through my remote control extenders. Some LCD TVs emit IR for about 10 to 15 minutes from being switched on and then it gradually decreases.
Other thing, have you got STB TV buttons on top of your remote, make sure that when you press your remote, it is STB that lights up, not TV.
If TV lights up, press STB and try again. If you haven’t got STB TV on the top of your remote control, you have an old box, not the latest one, take it back.
It is STB that lights up, yes. I don’t think I’ve got anything else that should interfere with it…
I’ve just tried the fix suggested by Graham above, and will see how that goes!
Thanks
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JayInBristol – 4 minutes ago »
It is STB that lights up, yes. I don’t think I’ve got anything else that should interfere with it…
I’ve just tried the fix suggested by Graham above, and will see how that goes!
Thanks
)It’s a strange issue, some of us (me included) have never experienced the problem. However the number of posts indicate that the issue is quite widespread. Humax and Freesat are aware of the issue, so if the fix doesn’t work or is only a temporary fix please post again. Barry will no doubt keep Humax Towers informed.
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