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ROBARMST – 24 minutes ago »
I’ve found this forum to be a really useful source of information so out if respect for its contributors I’ll try to explain my decision. I decided to go for freesat/freetime after doing my research as it seemed like Freesat had a very good product and some ambition for the future. I have a holiday home where I installed a Youview box a couple of years ago and I’ve since been disappointed in Youview’s failure to add features & upgrade the software, and gradually allowing itself to be “kidnapped” by BT and TalkTalk. But it has always worked which is after all the first priority and regrettably my new free time box has failed this test. I’m not really a techie – I just want something that works reliably. We’re about to go away for a few weeks and if there aren’t a complete set of Downtown Abbey recordings laid down to watch ad-free when we get back, then I’ll be in the doghouse!
Research before buying, is always good advice. Personally I really like my HB 1000S and wouldn’t want to swap it for a YouView, as I find the 1000S much more competent as a PVR. Also I wouldn’t call the Youview 1st gen boxes reliable, far from it. I’ve had two YouView boxes in the past and each one lasted less than nine months.
That said, there are things I like about YouView. If PlusNet ever launch their service, I may well bite.
REPASSAC – 9 minutes ago »
ROBARMST – 3 minutes ago »
That’s true, but people are losing faith in the product as a whole and Humax are losing their reputation over this.
You only need to compare the recent Apple iphone 6 problems to see the parallels.
Really, A problem occurs, freesat say a solution is being worked on.
With two organisations (freesat and Humax), no doubt with two acceptance testing procedures, I am not surprised at all no timescale has been given. It is the usual practice wherever I have worked.
Freesat have really said nothing about a solution.
They have simply trotted out repeatedly that you must wait for 48hrs the try a factory re-set in the vain hope of buying time by fobbing customers off by 48hrs each time they make an enquiry.
As I said you can’t blame customers for losing faith.
Sime – 14 minutes ago »
Freesat have really said nothing about a solution.
They have simply trotted out repeatedly that you must wait for 48hrs the try a factory re-set in the vain hope of buying time by fobbing customers off by 48hrs each time they make an enquiry.
As I said you can’t blame customers for losing faith.
#96 and #122.
Post # 96 refers to Freesat saying a fix would be available on 29th September ie today.
When I contacted Freesat today all I was told was to try waiting for 48hrs the trying a factory reset.
You really, really cannot blame customers for losing faith.
Sime – 4 minutes ago »
Post # 96 refers to Freesat saying a fix would be available on 29th September ie today.
When I contacted Freesat today all I was told was to try waiting for 48hrs the trying a factory reset.
You really, really cannot blame customers for losing faith.
I don’t want to be rude but do you realise you’re sounding a little trollish?
Return the box, if you don’t like it.
No offence taken.
But if posting my experience of Humax, Freesat, their products and customer service is seen as trolling, then I will comment no futher.
I can get an exchange / refund for another 2 weeks so will wait that long for a fix to emerge. At that point there are two scenarios as I see it. Either the problem affects all new boxes, in which case the update should have been pulled if it hasn’t been already, or else the problem only affects a small number of boxes.
In the first instance getting a replacement will in effect simply be a firmware downgrade. With the problematic firmware pulled I can restore on demand functionality while waiting for the fixed firmware. In the second instance, after 3 weeks of sales there is a reasonable chance I will get an unaffected box. Either way it would seem that my best course of action would be to get a replacement box if a fix hasn’t appeared by the end of my 3 week return window.
Nightowl – 3 minutes ago »
I can get an exchange / refund for another 2 weeks so will wait that long for a fix to emerge. At that point there are two scenarios as I see it. Either the problem affects all new boxes, in which case the update should have been pulled if it hasn’t been already, or else the problem only affects a small number of boxes.
In the first instance getting a replacement will in effect simply be a firmware downgrade. With the problematic firmware pulled I can restore on demand functionality while waiting for the fixed firmware. In the second instance, after 3 weeks of sales there is a reasonable chance I will get an unaffected box. Either way it would seem that my best course of action would be to get a replacement box if a fix hasn’t appeared by the end of my 3 week return window.
A replacement box will download the current software as soon as you set it up.* But you might indeed get an unaffected unit. Worth trying.
* Or so I thought.
When I bought my box last week and discovered this problem one of the first things I did was check the software. I discovered it wasn’t running on the latest release so I successfully downloaded and installed the latest software. But of course that didn’t solve the problem. But here’s the thing (as Americans like to say) – the problem was there on the OLD software too. Hence I’m not sure if it’s just a problem with the latest software release.
ROBARMST – 46 seconds ago »
When I bought my box last week and discovered this problem one of the first things I did was check the software. I discovered it wasn’t running on the latest release so I successfully downloaded and installed the latest software. But of course that didn’t solve the problem. But here’s the thing (as Americans like to say) – the problem was there on the OLD software too. Hence I’m not sure if it’s just a problem with the latest software release.
What version was it running?
I imagine Freesat won’t want to re-instate the old version of Showcase which I guess would be needed if everyone’s boxes were rolled back to the previous software.
For the record, I have also recently purchased a Humax 1010S and am having the same problem with on-demand features.
I messaged Freesat earlier asking for any news regarding this issue and just recieved this reply.
“Hi, we’ve made some changes to our infrastructure, which we are hoping will resolve the problems, but we are seeing a few residual issues.
If you try following the steps previously suggested, in terms of a power cycle and attempting to connect automatically via the network settings, that may resolve it.”
I have deliberately not visited this site for a few days because I got the impression that the problem was taking a long time and I would only depress myself! After a quick look I have confirmed my guess.
I then tried the Freesat site and their ‘talk to a real person’ facility. I got the ‘Our engineers are looking into the issue, and we have been told that they are hoping to fix it by the end of this week’ then the ‘If you do a factory reset on your Freesat box in a couple of days time, your box should return to full functionality’. I explained that I was unhappy with factory resets as I had to then re-enter all my ‘to be recorded’ settings. I asked whether I could be informed when the service is restored and received ‘If you could provide me with a contact number, I’ll happily give you a call as soon as the issue is fixed.’ So I have asked for this, although I am not holding my breath.
I also suggested that Freesat should visit this site and maybe offer to let the site know when service is resumed. I was assured that the message would be passed to the ‘marketing team’.
As I said in my earlier mailing I am a recent purchaser and I am still waiting for my first experience of ‘on demand’. I must say that my initial reaction to all the other aspects of the HDR 1000s is very good and only hope that I will soon be able to offer judgment on ‘on demand’.
One of the most requested updates to Freetime is the capability to save the recording schedule to a separate file and restore same after a factory reset (along with the capability to restore a corrupted time shift buffer file without formatting the entire hard disk). The capability is available on The Foxsat-HDR and HDR FOX T2 thanks to 3rd party add ons.
Perhaps this problem might persuade Freesat and Humax to dedicate some resources to this which on the face of it doesn’t seem to be a particulary difficult option to programme.
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