- This topic has 934 replies, 99 voices, and was last updated 6 years, 11 months ago by
.
-
Posts
-
Rocksta – 1 hour ago »
I emailed Freesat customer support, giving them the reply I had from Humax, and received this reply on Friday:
“Thank you for your email.
We are aware that there is an issue currently with the On Demand service and are working to resolve this as quickly as possible, we would like to thank you for taking the time to make sure we were aware, it s always greatly appreciated to receive feedback to help us improve the service.
In regards to the fault, we would advice waiting a period of 24-48 hours and conducting a factory reset, this may then return your box to normal working status.”
Do they mean wait 24-48 hours from Friday 26/09?
In Post #96 in this thread, Freesat was reported as having advised the poster thus:
Quote:Freesat Customer Services have said they are fully aware of problem and are working on it but it will be next Monday the 29th of Sept. before it will be up and running after which time a factory reset will be required. He suggested phoning to double check that it has been fixed before altering setting.
I can’t see why they can’t just explain what’s wrong and why they think 29/09 might be the magic date. Is it a new update? If so, why not just say so?!
I think I’ll take mine offline, just to be on the safe side.
I think I’ll take mine offline, just to be on the safe side.
Out of interest why are you taking it offline?
I’ve retired it temporarily until the issues are resolved.
JamesB – 3 hours ago »
I’ve retired it temporarily until the issues are resolved.
I think it’s about time Humax did the same.
This has gone on for too long now and is totally unacceptable.
So there’s a “fix” due tomorrow then right?
I contacted Freesat via their online chat this morning.
They were still trotting out the line that their engineers were working on it and to wait 48 hrs before trying a factory reset.
I pointed out that I’d already done this – to which the reply was, again – please wait 48 hours and then try a factory reset.
That seems to be the best they can come up with.
No mention of any fix or solution to the problem.
How many of these “48hr” cycles have to elapse I wonder.
That’s it. I’ve had enough. The technology doesn’t work and the suppliers can’t say when they will fix it. They won’t even give out decent information about the fault. I bought my HDR1010S from John Lewis last week, and I’ll be returning it to them today. Glad I bought from a respectable retailer who gives no-quibble refunds. I think I’ll get a youview box instead. It’s Humax again but I’ve had their Youview box before and it worked fine. And the technology is all from Humax – so no finger-pointing between Humax and Freesat.
Quote:I think I’ll get a youview box instead. It’s Humax again but I’ve had their Youview box before and it worked fine. And the technology is all from Humax – so no finger-pointing between Humax and Freesat.Would that that were true. Sadly, YouView boxes have far more people to please, namely the seven partners and the BBC Trust and YouView plc. Humax as manufacturer probably has less say about its YouView boxes than its Freesat boxes.
phoned freesat this afternoon, told to try a factory reset but no joy as in previous post. So much for their 29th sept. Fix. Spoke wth humax technical support said the minute a fix comes through from freesat they will issue a software update.
Quote:I bought my HDR1010S from John Lewis last week, and I’ll be returning it to them today. Glad I bought from a respectable retailer who gives no-quibble refunds. I think I’ll get a youview box instead.Words fail me.
Besides what James has posted.
For want of a little patience you are going to return a fully featured PVR in exchange for something that has so many standard features normally associated with a PVR missing – padding, manual timers, edit timers, manual tuning 😯
Barry – 7 minutes ago »
Quote:I bought my HDR1010S from John Lewis last week, and I’ll be returning it to them today. Glad I bought from a respectable retailer who gives no-quibble refunds. I think I’ll get a youview box instead.Words fail me.
Besides what James has posted.
For want of a little patience you are going to return a fully featured PVR in exchange for something that has so many standard features normally associated with a PVR missing – padding, manual timers, edit timers, manual tuning 😯
Why be surprised when folk are returning products which do not work as advertised and subsequent customer service / information is woefully inadequate?
I would certainly not be buying one at present.
I’ve found this forum to be a really useful source of information so out if respect for its contributors I’ll try to explain my decision. I decided to go for freesat/freetime after doing my research as it seemed like Freesat had a very good product and some ambition for the future. I have a holiday home where I installed a Youview box a couple of years ago and I’ve since been disappointed in Youview’s failure to add features & upgrade the software, and gradually allowing itself to be “kidnapped” by BT and TalkTalk. But it has always worked which is after all the first priority and regrettably my new free time box has failed this test. I’m not really a techie – I just want something that works reliably. We’re about to go away for a few weeks and if there aren’t a complete set of Downtown Abbey recordings laid down to watch ad-free when we get back, then I’ll be in the doghouse!
ROBARMST – 3 minutes ago »
I’ve found this forum to be a really useful source of information so out if respect for its contributors I’ll try to explain my decision. I decided to go for freesat/freetime after doing my research as it seemed like Freesat had a very good product and some ambition for the future. I have a holiday home where I installed a Youview box a couple of years ago and I’ve since been disappointed in Youview’s failure to add features & upgrade the software, and gradually allowing itself to be “kidnapped” by BT and TalkTalk. But it has always worked which is after all the first priority and regrettably my new free time box has failed this test. I’m not really a techie – I just want something that works reliably. We’re about to go away for a few weeks and if there aren’t a complete set of Downtown Abbey recordings laid down to watch ad-free when we get back, then I’ll be in the doghouse!
The problem is with Internet delivered catch up content. It shouldn’t affect the capability to record Downton using a normal series link scheduled recording. If your box isn’t recording Downton it’s a separate issue. If you are away for a considerable period catch up won’t help as the content is only available for a limited period.
grahamlthompson – 3 minutes ago »
ROBARMST – 3 minutes ago »
I’ve found this forum to be a really useful source of information so out if respect for its contributors I’ll try to explain my decision. I decided to go for freesat/freetime after doing my research as it seemed like Freesat had a very good product and some ambition for the future. I have a holiday home where I installed a Youview box a couple of years ago and I’ve since been disappointed in Youview’s failure to add features & upgrade the software, and gradually allowing itself to be “kidnapped” by BT and TalkTalk. But it has always worked which is after all the first priority and regrettably my new free time box has failed this test. I’m not really a techie – I just want something that works reliably. We’re about to go away for a few weeks and if there aren’t a complete set of Downtown Abbey recordings laid down to watch ad-free when we get back, then I’ll be in the doghouse!
The problem is with Internet delivered catch up content. It shouldn’t affect the capability to record Downton using a normal series link scheduled recording. If your box isn’t recording Downton it’s a separate issue. If you are away for a considerable period catch up won’t help as the content is only available for a limited period.
That’s true, but people are losing faith in the product as a whole and Humax are losing their reputation over this.
You only need to compare the recent Apple iphone 6 problems to see the parallels.
Most people posting on here are seeking a solution to the problem.
I suspect the majority of new users will not expend effort trying to resolve the issue and will have simply decided that the box does not work and returned it.
ROBARMST – 3 minutes ago »
That’s true, but people are losing faith in the product as a whole and Humax are losing their reputation over this.
You only need to compare the recent Apple iphone 6 problems to see the parallels.
Really, A problem occurs, freesat say a solution is being worked on.
With two organisations (freesat and Humax), no doubt with two acceptance testing procedures, I am not surprised at all no timescale has been given. It is the usual practice wherever I have worked.
- You must be logged in to reply to this topic.