barbieg – 24 minutes ago  » …they told me there were still ongoing problems and they were still working on a solution…

Strange, since I have not knowingly experienced a reboot ever. It would be helpful if Humax/Freesat told us what the cause n effect was.

Yes, it’ll reboot seemingly randomly during anything you’re doing, live tv, watching a recording or during watching something on catchup. There are no warnings, no indications or “funnies” on screen, just an instant reboot in the middle of whatever you were doing.

I do indeed agree and suspect that they still have problems, as if it was them that started causing the problem, I expect it’s them that are still causing some of us problems.

I think I’ll try physically disconnecting the box from my network and see if it’s stable for a few days. It’s usually rebooting more than once per day so a few days should make it clear if that is the cause or not…

I’ll report back here when I think I have some results, whatever they may be.

Cheers,

Matt.

So, it’s early days, as I’ve only had it unplugged from the network for just over 24 hours, so it’s too early to be too conclusive. However, I have seen zero reboots since, whereas before, I was seeing at least one or two per day. Who knows if it is still rebooting, as I can’t figure out a way to see if that has happened, except if it happens whilst you’re actually using it.

After some time being disconnected, the number of failed recordings (or hopefully, the lack of them), will give an indication, as I was getting something like 30-50% of recordings incomplete recently. Before the problems started, the very odd recording would fail, but usually with little or no recording done, whereas, recently, I’ve been getting a fair chunk of a programme which was not complete. I had never seen that before.

After a bit more time, if things carry on the way they look like they are going, I’ll contact Freesat (not that they were of much use/responsive last time I had some proper diagnostic info for them back when they had problems at their end last time).

I’ll update when I have more, anybody still seeing problems or have any news from Humax or Freesat, please continue to post!

Cheers,

Matt.

Just want to share our recent experiences.

We have had a 1000S from almost when it was first introduced and we have found it mostly reliable until the last couple of months where we are experiencing more and more random reboots whilst watching recorded programs.

The reboots seem to happen most of the time whilst the box is recording another program and particularly when recording two channels simultaneously. Sometimes the box will crash completely and kill any recordings in-progress, or sometimes the recordings will continue and survive when the box goes back to standby. When it kills the in-progress recordings it forgets where the program we were watching had got to, when it doesn’t it remembers so there does seem a bit of a pattern to the fault.

A coupe of other issues have cropped up in the last week:

1. Box froze when exiting BBC iPlayer and had to be unplugged. Remote and front buttons were unresponsive.

2. Completely forgot to record any scheduled programs last Wednesday 26/10/16, which meant no GBBO final, so had to watch on iPlayer which caused issue 1. Everything recorded fine the following day.

We have undertaken all the suggested resets etc. but does not seem to improve things. It very frustrating having to interrupt watching a program post crash to race around the guide to try and find +1 or 24/7 repeats of in-progress recordings that have been killed off. Happened again last night with 15 minutes of Poldark left to watch then had to go and find where we had got to again. Killed off recording Eastenders (BBC1 HD) and MotoGP (itv4).

Hope Humax can find a fix soon, not convinced the July update was properly tested.

nickcc – 22 hours ago  » 

I have the same reboot problem with one of my 1100s 1TB boxes. Contacted Humax support who advised restoring to factory settings which I did just over three weeks ago. All seemed OK until yesterday when same fault occurred, tried restoring again but fault still occurring.

Have contacted Humax support again and waiting on reply.

Nothing from Humax but it seems according to Digital Spy a Freesat problem. Just another reason to change back to Sky, unfortunately. Just rebooted again, checked that the software was up to date which it was, seems Freesat is unable to compete with Sky. I remember another terrestrial supplier that went bust, wonder if Humax and Freesat will be next.

davidrew – 22 hours ago  » 

Just want to share our recent experiences.

We have had a 1000S from almost when it was first introduced and we have found it mostly reliable until the last couple of months where we are experiencing more and more random reboots whilst watching recorded programs.

The reboots seem to happen most of the time whilst the box is recording another program and particularly when recording two channels simultaneously. Sometimes the box will crash completely and kill any recordings in-progress, or sometimes the recordings will continue and survive when the box goes back to standby. When it kills the in-progress recordings it forgets where the program we were watching had got to, when it doesn’t it remembers so there does seem a bit of a pattern to the fault.

A coupe of other issues have cropped up in the last week:

1. Box froze when exiting BBC iPlayer and had to be unplugged. Remote and front buttons were unresponsive.

2. Completely forgot to record any scheduled programs last Wednesday 26/10/16, which meant no GBBO final, so had to watch on iPlayer which caused issue 1. Everything recorded fine the following day.

We have undertaken all the suggested resets etc. but does not seem to improve things. It very frustrating having to interrupt watching a program post crash to race around the guide to try and find +1 or 24/7 repeats of in-progress recordings that have been killed off. Happened again last night with 15 minutes of Poldark left to watch then had to go and find where we had got to again. Killed off recording Eastenders (BBC1 HD) and MotoGP (itv4).

Hope Humax can find a fix soon, not convinced the July update was properly tested.

It is of course possible that the problems your PVR has are not related to the other reboot issues being reported and it’s simply coincidental. As you say your box is one of the originals and no longer a spring chicken. We all tend to forget with the passage of time just how often we use these things. It might be the box is starting to suffer some intermittent component failure.

My box is of a similar age to yours and although I did have a few reboots when everyone else was reporting them (touch wood) there has been no more now for weeks and weeks. My remote control however is a different story as a number of buttons have now become problematic and this is simply down to wear and tear. I keep thinking I will order a new one then I wonder just how much longer the box will remain reliable and put off ordering the remote.

It’s just a thought and maybe one worth considering.

Faust – 1 hour ago  » 

nickcc – 14 hours ago  » 

nickcc – 22 hours ago  » 

I have the same reboot problem with one of my 1100s 1TB boxes. Contacted Humax support who advised restoring to factory settings which I did just over three weeks ago. All seemed OK until yesterday when same fault occurred, tried restoring again but fault still occurring.

Have contacted Humax support again and waiting on reply.

Nothing from Humax but it seems according to Digital Spy a Freesat problem. Just another reason to change back to Sky, unfortunately. Just rebooted again, checked that the software was up to date which it was, seems Freesat is unable to compete with Sky. I remember another terrestrial supplier that went bust, wonder if Humax and Freesat will be next.

If it’s a new box and you are not satisfied then get it changed. If it’s under six months old you don’t need to prove a fault as it’s considered to be inherent. I’ve had virtually no problems with my box in over 3 years.

It would appear there is nothing wrong with the box and Freesat confirm that their software is at fault which they keep attempting to cure, that’s the reason for all the restarts/reboots. Don’t see the point in changing boxes if the box isn’t at fault. Incidentally I swapped boxes out and get the same fault with my other almost new 1100s box, we never noticed the restarts on this other box as we only use it for about 30 minutes a day whilst the other box is used for at least 8 hours per day.

Freesat confirm the software fault is more common with the 1000s and 1100s boxes so if you have another type of box maybe you’re not affected.

Faust – 6 hours ago  » My remote control however is a different story as a number of buttons have now become problematic and this is simply down to wear and tear.

If you feel brave, open up the remote. You’ll probably find an oily substance has leached out of the silicon membrane; wipe off as much as possible, then touch a hot soldering iron onto the suspect conductive pads on the membrane (it won’t melt). This will usually restore conductivity to the pads. You can test the suspect pads with a multimeter on the 100kohm range, with the probe tips on the same pad, but not touching each other. A pad resistance of less than 10kohm should work OK.

This procedure may need repeating occasionally.