Wizzo – 1 hour ago  » 

grahamlthompson – 10 hours ago  » 

Hi welcome to the forum, basically it’s because the box is so new.

All purchasers had the same software at launch, all users should have the upgrade to 1.0.16 completely automatically. Other than the documentation you already have (which is now downloadable) there’s nothing extra to link to. Whether Humax will post future software updates before they get transmitted ota, we shall have to wait and see

I’m sorry but saying the box is so new is the reason it is not on the support site is rubbish – for example the mini iPad is newer. is that on the apple site? It is more likely the normal poor customer support by Humax.

The best place to find out about updates is on this forum which thankfully fills the support void.

What exactly would you expect to find ? There is no new software (all boxes should have upgraded from 1.0.6 to 1.0.16), a downloadable version of the documentation is provided.

Wizzo – 11 minutes ago  » 

If you need to ask you dont know much about customer service lol

How about a full user manual to start with !

What support should look like

Humax in this case provide the hardware, the main user interface software and the documentation is provided by Freesat, other than the hardware and the small part of the UI specific to the Humax box only (Home Humax). You can’t expect Humax to provide support for software (including documentation) for freesat’s code. Freesat is where the support information should be found. Same applies to the Youview box that Humax makes.

Try looking on a site for a manafacturer that makes Sky boxes for support. You won’t find it they provide the hardware for Sky, the software is down to Sky.

Apple make the kit, they provide the software, it’s so restrictive that to download anything to the box you have to use itunes.

Wizzo – 6 minutes ago  » 

So why are samsung offering support for a Freesat box? (Link in earlier post)

Ps don’t remember asking about Sky lol.

Samsung don’t have a G2 box, The G1 Humax box Foxsat-hdr has a support section as well.

http://www.humaxdigital.com/uk/support/downloadcenter_model.aspx?category_seq=65

chrisdaniels – 4 minutes ago  » 

I think what Graeme is trying to get across is that it should be freesat providing the support & documentation.

You should be complaining to them.

Samsung probably realised that freesat are not providing good support so setup a page to try and limit the volume of support calls they probably get.

The original G1 Freesat specification is much looser than the freetime G2 spec. Each maker also provided it’s own software, as a result the UI and capability varies significantly between different models. The box makers have to support there own boxes.

The g2 freetime spec is much more tightly controlled, the User Interface software and the way it looks is down to Freesat. All G2 boxes should look and feel identical in providing the satellite based future epg and the backwards internet provided catch up guide.

Hence the debacle over early freesat kit and ITV player.

Frankly citing Samsung as a shining example is a joke. The Samsung Freesat+ pvr was plagued for months with bugs that serously affected it’s capabilities as a pvr. afaik it still lacks even basic manual recording capabilities. We all know how reliable some broadcasters are in getting the AR/series recording right and sticking to the epg scheduled times.

Any forthcoming software will appear on this forum as soon as Humax/Freesat release details and Barry is allowed to make the information available. In the past Humax have released beta software at users own risk prior to it becoming the official release and transmitting it ota.

No idea if the HDR-1000s will be the same for the reasons already discussed. Based on the Youview box made by Humax updates for this come from Youview as far as I know (I don’t have a Youview box).

Nesbitt – 39 minutes ago  » 

from freesat community:

Beta for the Default file for the 1000s dated 24/12/12 can download from beta.humaxonline.co.uk.

I’ve not tried it, the released code is flaky enough but if you fancy the latest code look there, and no I don’t know how to load it!

The file isn’t new firmware.

http://myhumax.org/forum/topic/new-software-update/page/2#post-14587