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Not sure if the following list of faults will help myself (and others) to diagnose their problems but here goes;
(1) All recordings gone and message tells me that I have only used less than 1% space.
(2) Pause and Record functions gone.
(3) In Settings/Storage I am invited to connect a HDD.
(4) If I try to copy a file from a USB memory stick I am told that there is not enough room.
(5) On Demand services work OK.
Were it not for (2) and (4) I would assume HDD is U/S. (I have powered up and down, left it unplugged all night and done all the things folk have suggested in other postings.)
If it were to be the case of a failed HDD would it make sense to ask local PC repair shop to put in new disk?
If not a cost effective route, has anybody a suggestion for replacement for the Humax device from alternative maker?
Sorry but my faith in Humax is not great having Googled my problem and having seen the number of folks with same issues.
Seems Humax are not too responsive !
And you definitely have not downloaded or used the mobile app I take it?
Faust – 10 hours ago »
And you definitely have not downloaded or used the mobile app I take it?
Downloading the app definitely isn’t a problem, using the app on your phone etc isn’t a problem, using the app as a remote control is probably OK too, I do that occasionally.
But pairing the box with your freesat ID might not be conducive to box longevity.
Several posters have removed the disk and checked it out on a PC running Linux. None of them found any issues with the hard disk. We do know Humax are working on this issue, best hope is they eventually find the source of the problem and come up with a permanent fix. We also know that the majority of owners with this problem have paired the remote scheduling app, which results in the box booting approx every 30 minutes 24/7.
Reffub – 6 minutes ago »
Faust – 10 hours ago »
And you definitely have not downloaded or used the mobile app I take it?
Downloading the app definitely isn’t a problem, using the app on your phone etc isn’t a problem, using the app as a remote control is probably OK too, I do that occasionally.
But pairing the box with your freesat ID might not be conducive to box longevity.
It’s also a known problem with making the box go tits up. You’ve only to read the many posts on here to realise that.
“If it were to be the case of a failed HDD would it make sense to ask local PC repair shop to put in new disk?”
It would make more sense to buy a replacement HDD and install it yourself as it’s pretty easy. Unfortunately if it is the ‘standard’ can’t detect hard drive ‘software’ problem it won’t make any difference.
Faust – 59 seconds ago »
Reffub – 6 minutes ago »
Faust – 10 hours ago »
And you definitely have not downloaded or used the mobile app I take it?
Downloading the app definitely isn’t a problem, using the app on your phone etc isn’t a problem, using the app as a remote control is probably OK too, I do that occasionally.
But pairing the box with your freesat ID might not be conducive to box longevity.
It’s also a known problem with making the box go tits up. You’ve only to read the many posts on here to realise that.
As I said pairing the box is the problem, so that’s pairing so the user can use the remote record function etc. That will cause the box to boot 3 times an hour and connect to the freesat servers.
Downloading and using the app and using it as TV guide is safe and using it as a wifi remote (without pairing) should be okay too.
The have now been several posts where the problem was resolved.
No consistant method was used but several included un-pairing the app.
My advice would be not to replace the disk but to leave things for a while to see if you are one of the lucky ones, with a unit that resolves the problem on it’s own.
Thanks to all for your sugestions..
I have not downloaded the app so that is not a factor in my case.
From the responses it seems that
(1) Replacing the disk is not a guaranteed cure and may not be straightforward.
(2) I can wait till Humax releases a software upgrade which may or may not fix the problem.
(3) I can wait and hope that the box repairs itself.
Obviously I am not too thrilled at the prospect of buying a new unit, am not too keen on risking purchasing and fitting a new HDD and am uneasy simply waiting for the box to self correct or for Humax to deliver a fix.
Clutching at straws now but is there any point in using the rollback link in the hope that it will maybe trigger the box to ‘re-catalogue’ the contents of the HDD?
(I am getting some serious earache from a certain hird party who is less than pleased to see her stock of winter viewing programmes vanish into the ether!!!)
Just for the sake of completeness, pressing the PAUSE button triggers the message shown in the attached in the attached photo….
Don’t know if this is significant.
Just for the sake of completeness, pressing the PAUSE button triggers the message
“This function does not work while retrieving data from the time shift buffer. Try again in a few seconds”
Don’t know if this is significant.
Just as a final note on this saga…
Took the unit to somebody who knows what they are doing, removed the HDD and put it a disk caddy and examined it using a Linux setup.
The HDD could be read without problem and all the recordings are visible.
Put the disk back in the Humax and restored a previous version of the O/S (clutching at straws!). That process was done OK but still no recordings showing.
Called and eventually got through to Humax support who listened to the symptoms and the steps taken and whose opinion is that the problem is a likely motherboard component failure and cost to fix would be at least £100.
Can’t say I am too keen to purchase another Humax and wondered what other brands/types would offer the same type of functionality as the HDR 1000.
From what I have read, there is not much choice in the Freesat PVR market.
If you want a device which matches the G2 Freesat Humax boxes then there is no competition available. Manhattan are I think still producing G1 Freesat boxes.
My advice would be to wait and see or buy a HB-1000S as a second unit and a separate A.V./C.E hard-disk – no problems reported at all.. The HB-1000S is very reasonably priced at under £80 for a single tuner unit. May be a good stopgap unit.
Thanks for your interest and suggestion.
My current thinking is to buy a refurbished HDR 1100S and swap it’s HDD for the HDD from my faulty unit.
At least then herself will be able to view the stuff she has stored up for the winter!
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