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My remote has suddenly stopped working. If I turn the box off and on again the remote works for a couple of minutes and then dies again. Help!!!
Mod Edit: For fix see Link to Barry’s post #129 with links to OTA Schedule & humax support instructions (link)
link to my post #165 with links to humax facebook page and twitter stream.
Guide to updating via PC:
Welcome to the Forum
I suspect it is not your remote that has stopped working.
Was informed an hour ago of a possible problem, and have been working on it.
So far have this to report – boxes appear to lock up if using software version 1.00.19 or earlier, now trying to establish which mux/channel is causing it.
Watch this space.
Edit:
OK not going to be able to tie it down to a channel or mux as it happens on a few.
For the OP
What model of PVR and what version of software does your unit have on board…if it locks to quickly for you to check, then disconnect aerial, and try.
The bottom line for anyone with the problem is to update software to latest versions. 9300 latest is on air now.
Hi Barry
We are a service centre in north wales and we seem to have the same problem,i first of all took a call about an hour ago about a remote not working on a 9150 and as i was writing this a lady brought her remote in for a 9150 and said its not working,further to that our salesman has just walked in and said he has booked 3 other jobs for 9150s,my question is,is it an over the air download that is required,and how do you do it ,or will they have to come into the workshop and be connected up to a computer.
Regards
David
i too am getting the same problem with the remote but the buttons on the pvr unit are also not working. just like whety if iswitch off and back on it’s ok for a few seconds then just sticks on that cannel. trust it to go haywire just as we are almost at xmas.
Welcome to the Forum David
9150 OTA is being repeated from 10am Friday 16th
If your customers cannot wait until upload via serial port would have to be carried out.
I am surprised by the number affected, there are either lots who leave their boxes on 24/7, or who have had a problem with the OTA but have done nothng about it.
bdsnconnolly – 40 seconds ago »
i too am getting the same problem with the remote but the buttons on the pvr unit are also not working. just like whety if iswitch off and back on it’s ok for a few seconds then just sticks on that cannel. trust it to go haywire just as we are almost at xmas.
Do you have an old version of software on board?
What model of PVR?
and Welcome to our Forum
hi barry, itis an pvr-9150T it was sound this morning but faulty when i switched on this afternoon.i don’t have a clue regarding the software
bdsnconnolly – 1 minute ago »
hibarry, itis an pvr-9150T it was sound this morning but faulty when i switched on this afternoon
Do you know the software version?
Hi again Barry
Thanks for your quick reply,i have just been told by another engineer the download is happening from 10 AM tommorrow,is this correct?, i presume all that has to be done is to put the box into stby and wait a while.
regards
David
Update for you all. Humax have booked numerous repeats of the OTA for the models affected see:
davidwms – 4 minutes ago »
Hi again Barry
Thanks for your quick reply,i have just been told by another engineer the download is happening from 10 AM tommorrow,is this correct?, i presume all that has to be done is to put the box into stby and wait a while.
regards
David
Hi David
See my previous post for link to an up to date list of the OTA’s – Humax have booked as many slots as they can.
Units left in standby overnight should update automatically, otherwise an update can be ‘forced’ via Menu, Installation, default password is 0000 (four zero’s) Software Update.
For members of this forum I have attached a pdf doc that you can download detailing the update procedures
Excellent, this problem starred this morning for me, and this solution seems to have solved it completely! I was on my way to buy a new box tomorrow as Humax “representatives” told me it was shafted!
Thanks for all the information in this thread.
My 9150 stopped working this morning. It was on S/W version 1.00.18 (automatic updates off). I have updated it to 1.00.26 and this seems to have fixed the problem.
The PVR did not crash with the aerial unplugged, so the problem may be some new format of the broadcast signal that the old software can’t cope with. It would be nice to know what really went on.
Since the fault seems to crash the processor, will any affected PVRs pick up the OTA updates?
Ross Kavanagh
Some changes were made to the UK DTT platform yesterday that appears to have caused this hiccup with units on older software.
Units left in standby should still be able to update overnight I suspect, but I will check this out with a 9300 overnight to be sure.
I have just read a report elsewhere that suggests you cannot update as user cannot access the menus. Power cycle, and immediately press menu button when picture appears should allow users to update, I did this earlier after tests on earlier software.
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