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My Humax Model HDR-1000S (1Tb) HDD has just gone AWOL. The TV still working okay schedules are there but no recordings. All gone 😥
I have tried to format in Settings etc but it says 0Gb space available and will not format. I don’t mind changing the HDD but I read several posts that it can be a waste of time as the SCSI controller may be at fault. If that is the case can it be replaced?
Also just wondering if, at this stage, recordings can be sent to the Cloud instead with a subscription service as I am registered with the Freetime App? I would rather pay for a service like that rather than replace the HDD. I have my Humax box connected to my fast fibre router via Cat 5. This is the second time I have lost valuable recordings (last time with a Sky box several years ago). I have searched Google but cannot find anything about sending recordings to the cloud via a subscription service.
P.S. As I live in Dublin I cannot get iPlayer or watch On Demand. Makes the situation even more critical about recordings.
The drive is not a SCSI drive but a SATA drive.
This problem is known to be under investigation by Humax and in my view, the number of reports and other facts would suggest that it is not the SATA controller.
Others have has the recording reappear after a time.
My advice would be to wait and see for now.
alawlor – 5 hours ago »
Also just wondering if, at this stage, recordings can be sent to the Cloud instead with a subscription service as I am registered with the Freetime App? I would rather pay for a service like that rather than replace the HDD. I have my Humax box connected to my fast fibre router via Cat 5. This is the second time I have lost valuable recordings (last time with a Sky box several years ago). I have searched Google but cannot find anything about sending recordings to the cloud via a subscription service.
I wouldn’t have thought Freesat would have any plans to offer this, given that it’s a free service run by content owners. You can buy and download many BBC programmes from the BBC Store, though I’m not sure whether this is UK IP addresses only.
Thank you Repassac: Apologies, yes of course it is SATA. You said Humax are aware of the problem. Your suggestion to wait and see. A day or two or weeks?
I still fear the worst as ever time the box turns on it says HDD not formatted.
No idea on time scales I regret to say.
There does appear to be some variations of the problem however.
1. No recordings shown.
2. Hard disk not seen.
3. Your variation – disk not formatted. Have you tried disconnecting the power for say 5 mins and also a reset to default?
Thank you again REPASSAC. Yes, I have disconnected for longer than 5 mins. It made no difference. I have not yet tried a factory reset.
I called Humax today and they say just a very small number may have been affected by this issue. Their advise was for me to wait two to four weeks for a fix. I just hope I haven’t ruined my chances of getting my recordings back by attempting the unsuccessful format.
Having said that, I would be just happy to get my HDD back at this stage. I guess there is nothing for it but sit tight as there is no point attempting to replace the HDD if is a software issue.
Thanks to all who assisted in replies especially REPASSAC and the excellent support from SatBuyer UK.
alawlor – 43 minutes ago »
I called Humax today and they say just a very small number may have been affected by this issue. Their advise was for me to wait two to four weeks for a fix. I just hope I haven’t ruined my chances of getting my recordings back by attempting the unsuccessful format.
Having said that, I would be just happy to get my HDD back at this stage. I guess there is nothing for it but sit tight as there is no point attempting to replace the HDD if is a software issue.
Thanks to all who assisted in replies especially REPASSAC and the excellent support from SatBuyer UK.
Hope that your unit resototes it’s self.
Hopefully Humax will provide a solution.
Two weeks after reporting this problem to Humax support (via phone) and still no fix. Also no word from Humax about my logged call. Silence. Strange – not a great support service for customers. Does not inspire great confidence in buying another unit (if required)
It is now almost 5 weeks since I reported the problem to Humax and still no word or fix in sight. What is worse is the fact I called them last week and they had lost my original logged call. I am in no man’s land as I do not know whether to buy a new unit or wait in hope for a fix. I was told last week that 6 weeks is the norm for a fix of this nature. I certainly do not mind waiting another week at this stage but it would have been nice to have received some ongoing information and be kept in the loop. I am convinced that the FreeTime app has caused this issue. I will never chance it or use it again once I can get back to recording. It would be great to hear from others who have also been affected.
I’ve now got 2 out of my 4 HDR1000s doing this. A phone call to support yesterday left we with a tough luck because the units are out of warranty (18 months old) and the response of “we are working on a fix but have no time scale or confirmation that we can actually fix it”.
Probably the worst customer service I have ever received.
Yes, I know they are responsible for this mess as they immediately offered me a replacement on my Model HDR-1000S (1Tb). However when they heard it was about 9 months out of warranty I was told I would also have to wait for a fix (if at all). That is now almost six weeks ago. In the meantime I cannot record and have lost track of several BBC series and we cannot catch up via iPlayer here in Ireland. To be fair and balanced about this, FreeSat is a brilliant service and I have promoted it via Humax to numerous friends since I got my box over two years ago. I would never return to Sky but I just wish I knew what to do at this stage. Continue waiting for a fix that may never come or just bite the bullet and buy a new box. There must be a better solution to this lost recordings issue going forward. Come on Humax sort this out or at least keep track of our logged calls and send us an email with an update – for good or for bad.
A cheap HB-1000S with a disk in a caddy could be a single-turner stop-gap measure which might be useful anyway. Not seen a single report of a problems with the unit seeing the external disk.
Humax eventually replaced my faulty box. So no complaints. Will be happy to continue recommending Humax to friends. However I think I will steer clear of the Freetime App for the moment to be on the safe side.
Humax eventually replaced my faulty box. So no complaints. Will be happy to continue recommending Humax to friends. However I think I will steer clear of the Freetime App for the moment to be on the safe side.
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