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Last night the box was in use with Freesat and working normally. Switched it on about 1:00 this afternoon and got the message “The receiver is not receiving a signal or the signal is too weak”
I had a look and the Signal Information is “No signal for Strength and Quality for both Tuner 1 and 2
So far I have, without success:
1) Restarted the box from standby
2) Powered the box down and back on
3) Swapped the cables over between tuner 1 and 2
4) Checked the dish was in fact on wall and not showing any apparent damage
5) Got old Sky box (single tuner) out of loft and tested each cable separately, signal good and picture is good (as good as SD is that is).
Also I’ve noticed when checking the Signal Information, whether there are cables plugged in or not the box states “Freesat box connected with 2 cables”!
Are there other steps I could try? System Reset, (would this effect the recordings)?
Do the tuners fail in these boxes?
Perhaps nearly four years about the usual life span of one of these?
Many thanks in advance
Is that on all channels or some specific ones? Been happening to us on HD channels on and off over the past week due to weather. Switch to the equivalent SD channel and all OK.
Pollensa1946 – 2 minutes ago »
Is that on all channels or some specific ones? Been happening to us on HD channels on and off over the past week due to weather. Switch to the equivalent SD channel and all OK.
Mine was the same this morning. Last night the BBC changed the FEC settings on some of their channels including 106 and 102. Sadly they apparently failed to update the transponder database, It came right on my box after a few reboots. Will probably be OK by tommorow, if not you may need a freesat re-tune. My Foxsat-HDR was fine (on same lnb) as it updated during overnight house keeping.
Strangely the epg updated OK just no signal on the BBC-HD channels. Had you tried 111 it most likely would have worked.
https://myhumax.org/forum/topic/update-log-for-recordwatch-apps/page/80?quote=68918#postform
You weren’t alone
https://forums.digitalspy.com/discussion/2305727/lost-channels-on-freesat#latest
same happened to me this evening. Went through swopping cables etc. to no avail. In the end, did a factory reset, and both tuners came back. What;s going on?
nevans – 3 minutes ago »
same happened to me this evening. Went through swopping cables etc. to no avail. In the end, did a factory reset, and both tuners came back. What;s going on?
The BBC screwed up big time. The changed the forward error correction settings (FEC) on the BBC channels HD but failed to make the required changes in the transponder database. A Freesat re-tune would likely have fixed it. The new settings increase the transponder capacity at but make the channel reception less robust. A similar change by ITV and STV screwed up some Panasonic Freesat models.
Hi Pollensa1946 and grahamlthompson,
It is all channels, HD and SD.
I’ll check the links and reboot away. If nothing in the morning – return.
Let’s hope that fixes it.
Thanks,
farlicar – 3 minutes ago »
Hi Pollensa1946 and grahamlthompson,
It is all channels, HD and SD.
I’ll check the links and reboot away. If nothing in the morning – return.
Let’s hope that fixes it.
Thanks,
Do you mean all BBC channels ? 111 worked OK on my HDR-1000S
Hi, sorry to post on this feed if it’s not correct but I’m having a similar problem with my Humax DTRT2000. Sunday when I switched it on I had sound but no picture “no signal” on black screen. I have tried to reset but it doesn’t bring up the on screen instructions, it continually says no signal so it won’t let me do a reset. Help!!
teeward – 14 minutes ago »
Hi, sorry to post on this feed if it’s not correct but I’m having a similar problem with my Humax DTRT2000. Sunday when I switched it on I had sound but no picture “no signal” on black screen. I have tried to reset but it doesn’t bring up the on screen instructions, it continually says no signal so it won’t let me do a reset. Help!!
The DTR-2000 is a terestrial box, your problem can’t be related to this thread. Check for issues at your local transmitter. Can you watch Freeview on your TV ?
Update:
Left the box on for about an hour, with the “Receiver is not receiving…” message displaying. All of a sudden, sound and light! The broadcasts resumed, oh great I thought. All channels, SD and HD are back.
Unfortunately not quite there. Checking the Signal Info, Tuner 1 is still showing ‘No Signal’. Initially I though perhaps I’d not got the cables properly connected after fiddling earlier. Both seemed fine, yet just in case I swapped the cables over between the two tuners and still Tuner 1 is showing ‘No signal’.
So as it is half working I’ll leave it till tomorrow and see if Tuner 1 revives itself, like it’s brother tuner did.
Thanks for your collective help so far.
grahamlthompson – 1 hour ago »
farlicar – 3 minutes ago »
Hi Pollensa1946 and grahamlthompson,
It is all channels, HD and SD.
I’ll check the links and reboot away. If nothing in the morning – return.
Let’s hope that fixes it.
Thanks,
Do you mean all BBC channels ? 111 worked OK on my HDR-1000S
P.S. It was every available channel was missing due to “The receiver is not receiving…” message.
This happened to me this am. A Freesat retune fixed it. No need to Factory Reset.
PS.
Unfortunately you lose your recording schedule!
Another update:
Tuner 1 has come back to life.
It seems normal operation is back. For whatever reason the box needed some time to recover.
If this happens again a Freesat retune will be done. Let’s hope it is not going to happen again though.
Thanks to all involved.
Can someone point me to where the ‘Freesat Retune’ is on my HDR-1010s please as I can’t seem to find it.
Couldn’t find it on my 1000s but a factory default seems to have sorted it.
Cheers TimK
FOUND IT: Settings / Freesat Channels / Channel Search
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