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Hello to Everyone
Today I found that the Humax HDR 2000T Date of purchase 27 July 2015 developed this fault.
All the programs that have been recorded have picture but no longer have any sound. I have tried all the usual checks all to no avail. Any help or guidance will be very much appreciated. My thanks in advance.
What are the “usual checks”? Do they include a power cycle?
Do you get sound from live TV via the 2000T i.e. is it just the recordings that have no sound?
Anoectangium – 14 hours ago »
Today I found that the Humax HDR 2000T Date of purchase 27 July 2015 developed this fault.
All the programs that have been recorded have picture but no longer have any sound.
What software version is the box running? There was an update issued at the beginning of last year to address this problem; see https://uk.humaxdigital.com/support/?product_id=794&curr_page=sw_release
Thank you for your replies.
The usual checks include cables seated correctly menus re read.
There is no sound from either the live TV broadcast or through the Humax There is sound however that is broadcasted through live TV. After only ten days this problem has now surfaced. Previously all programmes would play with sound as normal, that is until now !!
I have downloaded the update but I have been unable to extract the Zip file for Mac
Thank you all once again for your replies.
Anoectangium – 34 mins ago »
I have downloaded the update but I have been unable to extract the Zip file for Mac
What exactly have you done?
Anoectangium – 11 hours ago »
I have downloaded the update but I have been unable to extract the Zip file for Mac.
The instructions on the download site are slightly incorrect as the downloaded file is not a ZIP file.
Instead of
“Download and extract the ZIP file, save the software and save on a USB Pen*”
read
“Download and save the downloaded software on a USB Pen*”.
I’ve had this problem and it seemed to be linked to the hdmi input not activating sound. I found that if I switch to another input on the tv then back to the input from the humax, the sound was then “activated”. To be specific, my humax was on hdmi1; if I switched to hdmi2 then back to hdmi1 the sound was available.
Thank you for the guidance I have downloaded update onto a flash drive and inserted into Humax. It appears with a folder I have then selected the folder. Unfortunately there doesn’t appear to be any progress on the TV also no “Download successful” notification? I would appreciate guidance on how to successfully download update file.
I will try the method regarding the switching of HDMI 1 to HDMI 2 and vice versa.
Anoectangium – 2 hours ago »
I have downloaded update onto a flash drive and inserted into Humax. It appears with a folder …
Did you follow the instructions concerning powering ‘on’ and immediately press (or continually tap) the channel down button on the front “V”?
https://uk.humaxdigital.com/support/?product_id=794&curr_page=sw_release
Anoectangium – 17 hours ago »
It appears with a folder I have then selected the folder.
The software must be on the root directory of the USB Pen (i.e. not saved in a folder)
Today I have switched from HDMI 1 to HDMI 2 and voilà sound has returned!! “Joy was unconfined”
but my elation was only short lived however I’m afraid as later on in the day it’s back to square one !! No Sound.
I have again tried to follow the update instructions ensuring correct file name, inserting Flash Drive with hdr2000t_upgrade.hdf. Then Power On Humax. Press down Channel Button, all that happens is a cycling through of all channels. This intermittent fault has continued for sometime. I am rapidly coming to the conclusion that the fault must be with the Humax and maybe it’s time to discard the recorder. Are there any other PVRs that are not stricken with this ailment?
My thanks to everyone here who have provided me with guidance you have been very patient.
You need to press and hold the power button and channel down at the same time. Don’t press power and then channel down.
Anoectangium – 14 hours ago »
I have again tried to follow the update instructions ensuring correct file name,
Currently the file downloaded from the Humax support does not need any renaming. What some people do who use Windows is rename not realising that Windows does not always display the full file name. If you did try to rename it then download a fresh copy and use the fresh copy instead.
Anoectangium – 14 hours ago »
inserting Flash Drive
Presumably you have ensured that it is a FAT format? (The instructions state FAT32 but with my HDR-2000T FAT16 also works). If it is formatted NTFS then the update will NOT work.
Anoectangium – 14 hours ago »
Then Power On Humax.
Was it powered off or just in standby?
Anoectangium – 14 hours ago »
Press down Channel Button
Some people have attempted to use the Channel button on the remote. It needs to be the channel down button on the front of the HDR-2000T.
Anoectangium – 14 hours ago »
Then Power On Humax. Press down Channel Button
The use of the channel button has to be done extremely quickly after starting to power it up. As SSThing said “press and hold the power button and channel down at the same time” instead.
Anoectangium – 14 hours ago »
Power On Humax. Press down Channel Button, all that happens is a cycling through of all channels.
If you then see the Humax splash screen then that attempt has failed. Also if it goes straight to watch TV mode then that also means it failed, (and it would be due to you not having powering down).
Within a few seconds of it recognising that you after a software update from your USB drive the Download progress will appear on your TV screen. If it doesn’t appear and it starts to go through its normal initial startup routine then that attempt has failed and there is no point continuing to hold the channel down button for the next 40 seconds or so!
Anoectangium – 14 hours ago »
I am rapidly coming to the conclusion that the fault must be with the Humax and maybe it’s time to discard the recorder. Are there any other PVRs that are not stricken with this ailment?
Before you give up there is a second method to update the software. If you have a long enough ethernet cable connect the HDR-2000T to your router, and just continue to use the HDR-2000T as usual. It will offer to update within anything from 30 minutes to a couple of days.
When it offers a software update then except it! I once clicked the ‘Update Later’ option and had to use the USB method six weeks later as it never re-offered.
You can check which ‘Software Version’ is currently installed on the HDR-2000T by looking it up on the HDR-2000T menus by using MENU > Settings > System > System Information.
This might not be relevant, but have you recently switched to a different TV?
I only ask as my old Sony TV has never accepted an HDMI feed from either of my HD devices (upscaling Panasonic DVD and Humax).
It’s okay when I first plug them in but I always get one of the following after a seemingly-random amount of time:
1. Screen goes bright green but audio is still audible;
2. Video can be seen but the audio goes mute;
3. Video and audio are there but there’s a message saying something along the lines of “The HDMI feed is incompatible with this display” which can’t be removed.
(This isn’t a problem for me as I don’t need to watch anything in HD.)
If you have used the same stick for a previous attempt. Do a quick format and copy the .hdf to the root of the stick again.
Remove the box power for 5 mins (Easiest way may be to pull out the rear power connector)
This ensures the box is 100% in sby. It can take a while after turning off the box to go into full sby if it is carrying out housekeeping operations)
Push in the power connector and push the channel down button.
If you look at the stick after you have flashed on a PC you will see the file names have changed.
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