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I noticed a few days ago that my box had not gone into standby properly. The drive continued to run as though it was waiting to record (it wasn’t). The box had been starting up as normal from being off overnight, so this was either a recent fault or something I had not noticed before. I did a factory reset but this did not clear the problem. Obviously the box is going into proper standby overnight. I’m wondering if this could be a bug in v1.02.13?
David.
Thanks Barry.
I used to but stopped some time ago having no reason to suspect a problem, so I have no idea when it started.
Although I said the factory reset didn’t help, it did shut down properly the first time after going through setup but not subsequently.
I’ll ask customer services for an opinon.
David
I’ve noticed that my box is running very hot(right hand side which is where the drive is I think).
I’m running some tests to see how long it has to be on before it won’t go into standby.
David.
Do you have remote record enabled?
If not…
The default setting is unit should go into standby after 4 hours if no user interaction with it.
Hi Barry,
No, and I don’t have auto power down enabled.
I said it was running very hot, although I was wrong about the drive being on the right hand side. But it is an overheating problem. I’ve rigged up a small fan to blow air into the right side vents and that has made a tremendous difference. Having gone into standby overnight the box is cool in the morning and the fan slows down the rate the temperature rises so that after more than seven hours it still goes into standby.
No doubt the weather conditions aren’t helping, but it’s also possible my box has a lower than normal upper operating temperature threshold.
I’m expecting a reply from customer services – they have been very helpful.
David
Humax customer services agree that it is most likely to be an overheating problem.
It won’t be possible to confirm until the ambient temperature cools down, but meanwhile the fan is doing a great job.
David.
Well I spoke too soon. The box is now refusing to go into standby at all and Humax have decided it must be faulty, so are swapping it on Tuesday.
This one had been great after the software updates, let’s hope the replacement is better.
I’m so glad I still have my trusty HDR FOX T2.
David
I got the replacement box. It seems quite new judging by the serial number and the downward facing leds. But it doesn’t seem a great deal better. I gets very hot and then the drive doesn’t shut down when I put it into standby.
Has anyone else noticed the same problem. You dou have to wait about three minutes after powering down and listen carefully for the drive to stop.
David.
Today I had a problem with the video output in that the picture was very dim akin to the picture behind the the text displays and text displays eg the guide only the text for the selected channel visible remainder nigh on invisible. The top of the box felt hotter than normal. I removed power for 30 mins and all OK after restoring power and subsequent re-boot.
I will check if it is going into standby but i had’nt noticed
aciddad – 1 week ago »
I got the replacement box. It seems quite new judging by the serial number and the downward facing leds. But it doesn’t seem a great deal better. I gets very hot and then the drive doesn’t shut down when I put it into standby.
Has anyone else noticed the same problem. You dou have to wait about three minutes after powering down and listen carefully for the drive to stop.
David.
Units never have shut down to full standby immediately.
As per my FAQ it takes approx 1 min 47 secs, just timed one of my units again for confirmation.
No different to other Humax units. For instance on Linux systems if you have deleted a lot of recordings it can take quite a long time to service the deletions. The unit will go into standby with no video or audio output but will not go into full sby for quite a long time as the content is deleted in the background. 10-15 mins is not unusual. Try deleting a lot of content and watch how long it takes for the disk space to be recovered,
I’ve been talking to customer services and they are passing the problem to the technical people, since the problem is on two boxes, different hardware but same software.
David.
Today at around about 1.00 pm I switched ON and the LED turned to blue but there was no output to the TV. I checked it to the kitchen TV and it had a blank screen and no sound (if there is no signal to this TV it has a blue screen and a no signal message displayed)
I powered OFF & ON and the 4000T rebooted OK now looks OK.
I checked the temperature of the box and it felt hot so it looks as though it had not gone to standby (I had not used it since the previous evening and feel sure I put in in standby but in any case I have auto power down selected.
Added to this it yesterday failed to record on BBC 2 “The Beachgrove” at 8.45 in the morning. When I tried to watch it in the evening it came up with a message on screen in Yellow “failed to record due to …….”,(on screen for too short a time to take in whole message,) and shows the program detail with a time bar indicating duration of o.oo.
I have seen this message flash on in the past but the programme had recorded OK
I had a program scheduled for today at 1.00 pm and that failed to record.
I will try to make a regular check of the box temperature but it is getting lower down on my priority list, I have mushrooms to stuff
This will be my last post unless Humax manage to come up with a solution. I have been using a led plugged into the usb port to show when the box is in standby (no usb power). I have extensively tested each version of software (1.01.49, 1.01.57, 1.02.05, 1.02.07 and 1.02.13), and I am getting the same problem with all of the 1.02.xx versions. Of course they all have other problems as well which 1.02.13 fixed (almost). So that I can have a working box I am now running 1.01.57 without the internet of course.
I have been emailing all of my findings to customer services and the guy I have been talking to has been very helpful but it is down to the development team to sort it and who knows if that will ever happen.
redmic, my problem is not due to temperature (I rigged up a fan running from the usb port), so I don’t think your problems are related to mine. I would guess your box may be faulty. I’m on my third!
David
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