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I have a faulty DTR T1010. Started freezing about 14 months after purchase from new (£275), have deleted all recordings and maintenance reset numerous times including USB/Internet option. A signal via an analogue scart connection appears but no hdmi output and machine will lock up on scart intermittently. Humax tech help says nothing they can do other than advise the maintenance resets. They say there is no known inherent problems with components in the boxes. I do not appear to have registered online for the 2 year warranty. My retailer – Sony Centre at Tottenham Court Rd, London has closed down.
From web forums it would appear that many people have boxes that have failed after a short period.
Does anyone have information on the failure rate?
Is there a known component that is failing?
Is there a legal claim against Humax re manufacturing quality?
thanks!
It’s usually the T1000 that’s suspected of a high failure rate. Many users experienced consecutive failures, boxes often having to be exchanged within a few months. Fewer T1010 failures seem to have been reported.
YouView have recently stated that the T1000 failure rate is within normal range. I’m sure they’d say the same about the T1010.
It’s worth noting the the newer T2— models seem much more reliable, or at least I haven’t seen many failure reports. Something was indeed wrong, and has been corrected (is my conclusion).
Unless Humax have changed their warranty policy recently you should be OK. I was told a few months ago that they would honour the two year warranty even though I had not registered, as long as I could find the original sales receipt. Unfortunately for me I could not find the receipt
If you still have yours I would contact them again.
Hi Monty, I just called Humax and they said they have never offered anyone at all a two year warranty (even with a receipt) if not registered.
Would be good to know if anyone else has any experience to the contrary?
That is not what they told me. I am getting very frustrated with their customer service. It seems like you get fobbed off, given the wrong information or made promises that aren’t kept.
take a look at Humax’s own info:
https://www.humaxdirect.co.uk/Direct/Why
towards the bottom, Note all new boxes come with a 2 year warranty, no mention of having to register
Also take a read of:
http://www.theguardian.com/money/2009/may/23/tesco-consumer-guarantee
If you have the original receipt with £275 I know what I’d be doing
damian – 1 hour ago »
take a look at Humax’s own info:
https://www.humaxdirect.co.uk/Direct/Why
towards the bottom, Note all new boxes come with a 2 year warranty, no mention of having to register
But surely that is for units purchased from Humax Direct not other retailers?
Good luck, but as I understand it, it’s the retailer who’s liable. When the retailer has gone out of business, there’s no one to sue. ICBW
See this link:
http://ertonline.co.uk/ERT%20Latest%20News/shasonic-shuts-up-shop.htm
If this was your retailer, might be worth contacting them.
James B, the manufacturer provides a warranty to the purchaser so there is a direct contractual relationship between buyer and manufacturer separate to the contract between buyer and retailer. The EU Directive requires that consumers have a minimum 2 year warranty. I am struggling to see how Humax can limit their statutory liability to consumers to 1 year?
Shasonic has not been easy to track down…
You don’t have a contract with Humax once your warranty expires. You have statutory consumer rights, which make the retailer the liable party. UK consumer rights are actually better than the EU rights, as it’s seven years before all protection expires.
You might like to check the Citizens Advice Bureau’s website as they have a lot of good information on consumer rights. Be warned, it’s a lot of hassle, and may get you nowhere as you would have to prove it was defective when purchased, or not fit for purpose, or whatever grounds you claim under.
I’m not a lawyer, just telling you my understanding.
Shasonic on Amazon:
Business Address: 22 Aintree Road
Perivale
London
Middlesex
UB67LA
GB
We are on our third DTRT100. The first had a USB port problem, the second had badly corrupted recordings and we have just taken delivery of another replacement – which is already showing recording problems. We never had a single problem with our 9300 or my parents’ 9200. We bought from Humax Direct and are glad that there is a two year warranty!
Out of curiosity, what was the USB port problem?
Basically, the screen was pink. Everything tried,but Humax accepted fault and replaced the box.
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