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help!!!
just purchased humax box sat hdr. We live in France. No problem with manual tune but unable to freesat tune to record or receive guide. we are sat 28.2E & transponder 11428h 27500A. signal 80% quality 100%. What are we doing wrong can you suggest a solutoin please….
Hi welcome to the Forum. You do realise you need to use a UK postcode (this is only used to set your local regional channels), not a French one. Any will do if you want London local news then Buck Palace will add a certain exclusivity
Yes using a UK address and used a number of the recommended ones such as M60 & PL1. Husband ready to return box!!! Getting very annoyed!!
liesainfrance – 2 hours ago »
Yes using a UK address and used a number of the recommended ones such as M60 & PL1. Husband ready to return box!!! Getting very annoyed!!
You have to use a full postcode not just the first characters.
Try M2 4JA
Hi
Ok will try – how do we know we are getting the signal at 28.5 box says 28.2 we have tuned the transponder 11428h 27500A and it is there at 80 % and 100% however it does not show if is is 28.2 Astra or 28.5 Eurobird ?
Thanks
Liesa
liesainfrance – 51 seconds ago »
Hi
Ok will try – how do we know we are getting the signal at 28.5 box says 28.2 we have tuned the transponder 11428h 27500A and it is there at 80 % and 100% however it does not show if is is 28.2 Astra or 28.5 Eurobird ?
Thanks
Liesa
The box doesn’t differentiate between 28.2E and 28.5E, in effect the several satellites are considered as just one. The transponder is unique at 28.2/28.5 so if you get it, it must be the correct one.
Barry tells me his box works with postcode PL1
I based my reply on this
http://www.whatdotheyknow.com/request/freesat_and_full_post_codes
Can you use menu/system/diagnostics to check what software version you have installed ?
Hi,
Software is 1.00.21. PL1 postcode doesn’t work either…
Any other suggestions?
Thanks
liesainfrance – 6 minutes ago »
Hi,
Software is 1.00.21. PL1 postcode doesn’t work either…
Any other suggestions?
Thanks
Menu-System-Diagnostics
What signal strength and quality do you have for both tuners ?
Check round the back are the two cables on the outer connections with nothing connected to the middle one ?
Menu-system-diagnostics… When I try & freesat tune & look both tuners are showing 0. If I manual tune & then check I have 70 & 100 on both?
The cables at the back…. yes both outer connected. The middle one is linked to one of the outer cables? But even if I disconnect it makes no difference…
Thanks again…
Sounds like you have only 1 cable not two. As you look from the front of the box the cable from the dish should connect to the right hand socket (nearest the edge of the box) leaving the short cable to connect the other two. At a guess you have it reversed.
No that is exactly as we have it…..
liesainfrance – 11 hours ago »
No that is exactly as we have it…..
Baffled, the zero strength indication in Freesat mode but works in manual tune is totally unique in my experience. How many channels does a full non-freesat scan give you ?
About 350. All HD channels if we had guide & could record wouldn’t be nothered…
liesainfrance – 1 hour ago »
About 350. All HD channels if we had guide & could record wouldn’t be nothered…
Something major wrong here. Strongly suspect your dish is pointing at the wrong satellite. Can you post a few examples of the ones you found using manual tune.
We have all free channels as far as I can see. BBC1 all regions, BBC2, ITV all regions, ITV2, Channel 4 and all HD channels. Many others but these are the main ones that we werre concerned about….We recently changed the LMB’s on our satellite as we were having problems with Channel 4 and ITV Wales, but these are now fine.
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