Forum › Forums › Freeview HD › FVP 4000T, 5000T › Internet failing to re-connect
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January 25, 2016 at 3:11 pm #17655
Anonymous
InactiveEvery day when I try to access On demand on my FVP-4000T it fails to connect with the error message “Connect to Internet” it’s using a wireless connection, a power cycle fixes the problem.
I think the issue is caused by wireless router turning the wireless off over night as part of power saving, all my other devices reconnect to the wireless in the morning it’s just the Humax that fails to connect again. I do not want to change this setting on the router.
I called Humax support and they said it was an issue with my wireless router and were not very helpful, I also asked them about setting a static IP address they said it’s not possible.
Can anyone help with this issue?
January 25, 2016 at 3:54 pm #68523Anonymous
InactiveWhy not go into the UI on your router and disable power saving on wifi – I suspect it will only be saving you pennies per year in any event. Pretty odd thing to do anyhow, I would prefer my devices suspending wifi when not being used rather than the router e.g. my phone does this.
January 25, 2016 at 4:08 pm #68524Anonymous
InactiveFaust – 3 minutes ago »
Why not go into the UI on your router and disable power saving on wifi – I suspect it will only be saving you pennies per year in any event. Pretty odd thing to do anyhow, I would prefer my devices suspending wifi when not being used rather than the router e.g. my phone does this.
We don’t want to do this as we currently have a teenage guest staying with us who would stay up all night playing online games, when he asked to disable it my wife asked me not to disable it as she was worried about him keeping us awake half the night. All my other devices can cope with this and reconnect in the morning so why can’t the Humax.
January 25, 2016 at 4:20 pm #68525grahamlthompson
ParticipantAdvocas – 10 minutes ago »
Faust – 3 minutes ago »
Why not go into the UI on your router and disable power saving on wifi – I suspect it will only be saving you pennies per year in any event. Pretty odd thing to do anyhow, I would prefer my devices suspending wifi when not being used rather than the router e.g. my phone does this.
We don’t want to do this as we currently have a teenage guest staying with us who would stay up all night playing online games, when he asked to disable it my wife asked me not to disable it as she was worried about him keeping us awake half the night. All my other devices can cope with this and reconnect in the morning so why can’t the Humax.
A pair of homeplug adaptors may solve the problem.
January 25, 2016 at 4:21 pm #68526Anonymous
InactiveAdvocas – 1 hour ago » …I also asked them about setting a static IP address they said it’s not possible…
Have you tried setting a fixed addr in the router based on the MAC addr of your FVP. I don’t use wireless on my HDR1000 (hard-wired ethernet) so not at all sure that will fix your problem, but worth a try.
January 25, 2016 at 4:29 pm #68527Anonymous
InactivePollensa1946 – 3 minutes ago »
Advocas – 1 hour ago » …I also asked them about setting a static IP address they said it’s not possible…
Have you tried setting a fixed addr in the router based on the MAC addr of your FVP. I don’t use wireless on my HDR1000 (hard-wired ethernet) so not at all sure that will fix your problem, but worth a try.
I can try this where would I find the MAC address of the FVP?
January 25, 2016 at 4:32 pm #68528grahamlthompson
ParticipantAdvocas – 1 minute ago »
Pollensa1946 – 3 minutes ago »
Advocas – 1 hour ago » …I also asked them about setting a static IP address they said it’s not possible…
Have you tried setting a fixed addr in the router based on the MAC addr of your FVP. I don’t use wireless on my HDR1000 (hard-wired ethernet) so not at all sure that will fix your problem, but worth a try.
I can try this where would I find the MAC address of the FVP?
Sometimes on a label on the box. However if you turn the box on while viewing the router setup you should see it appear. It should also be shown in System Info – Network Settings
January 25, 2016 at 6:05 pm #68529Anonymous
InactiveYou can certainly set a fixed IP address on the LAN network as that’s how my FVP-4000T is configured.
It seems strange that you can’t go into wifi manual set up and turn off DHCP and set a manual address. However, you should be able to do it from the wifi router. There’s usually an option for each device on the DHCP allocation table to “Retain this IP address for this device” type of thing.
Richard
January 26, 2016 at 1:33 pm #68530Anonymous
InactiveRichardS-UK – 19 hours ago »
You can certainly set a fixed IP address on the LAN network as that’s how my FVP-4000T is configured.
It seems strange that you can’t go into wifi manual set up and turn off DHCP and set a manual address. However, you should be able to do it from the wifi router. There’s usually an option for each device on the DHCP allocation table to “Retain this IP address for this device” type of thing.
Richard
I tried a setting a fixed IP address in the router but it made no difference, the network was still disconnected this morning.
I had another look at setting a fixed IP for the Wireless, I went into LAN config and it showed my DHCP assigned address, I changed the setting from DHCP to manual and set the IP to a free IP address that isn’t in my DHCP scope, then selected apply and it just showed connecting for about an hour until I cancelled it. I’m wondering if I could set this with a cable connected then disconnect and see if it would use the static address for wireless.
Is there a way to restart the FVP-4000T from either the remote or the buttons on the box rather than having to pull the power?
January 26, 2016 at 3:44 pm #68531Anonymous
InactiveAdvocas – 1 hour ago »
RichardS-UK – 19 hours ago »
You can certainly set a fixed IP address on the LAN network as that’s how my FVP-4000T is configured.
It seems strange that you can’t go into wifi manual set up and turn off DHCP and set a manual address. However, you should be able to do it from the wifi router. There’s usually an option for each device on the DHCP allocation table to “Retain this IP address for this device” type of thing.
Richard
I tried a setting a fixed IP address in the router but it made no difference, the network was still disconnected this morning.
I had another look at setting a fixed IP for the Wireless, I went into LAN config and it showed my DHCP assigned address, I changed the setting from DHCP to manual and set the IP to a free IP address that isn’t in my DHCP scope, then selected apply and it just showed connecting for about an hour until I cancelled it. I’m wondering if I could set this with a cable connected then disconnect and see if it would use the static address for wireless.
Is there a way to restart the FVP-4000T from either the remote or the buttons on the box rather than having to pull the power?
I assume that when you went into LAN config that you didn’t actually have a LAN cable plugged in? Obviously that is why it won’t connect.
I just tried to set a fixed wifi IP address on my FVP-4000T and you are right, the wifi is DHCP only which is rather poor coding by Humax. I guess it’s to make wifi “idiot proof” whereas with LAN they seem to assume a higher level of technical knowledge so they give LAN users more configuration options. In my view Humax are making another mistake here as they could just as easily have kept DHCP as the default but still given an “Advanced” wifi option.
A fixed address set using the LAN options is not retained if you then switch to wifi which is not surprising as starting the wifi connection generates a fresh call to the DHCP server.
There appears to be no power off option apart from pulling the mains.
There are some major issues with the current FVP-4000T firmware. Not only does your wifi connection not appear to re-connect when you turn the Humax on but neither will the SMB server nor the FTP server turn on and both have to be re-started manually every time the Humax is re-started.
Richard
January 26, 2016 at 4:26 pm #68532Anonymous
InactiveRichardS-UK – 25 minutes ago »
Advocas – 1 hour ago »
RichardS-UK – 19 hours ago »
You can certainly set a fixed IP address on the LAN network as that’s how my FVP-4000T is configured.
It seems strange that you can’t go into wifi manual set up and turn off DHCP and set a manual address. However, you should be able to do it from the wifi router. There’s usually an option for each device on the DHCP allocation table to “Retain this IP address for this device” type of thing.
Richard
I tried a setting a fixed IP address in the router but it made no difference, the network was still disconnected this morning.
I had another look at setting a fixed IP for the Wireless, I went into LAN config and it showed my DHCP assigned address, I changed the setting from DHCP to manual and set the IP to a free IP address that isn’t in my DHCP scope, then selected apply and it just showed connecting for about an hour until I cancelled it. I’m wondering if I could set this with a cable connected then disconnect and see if it would use the static address for wireless.
Is there a way to restart the FVP-4000T from either the remote or the buttons on the box rather than having to pull the power?
I assume that when you went into LAN config that you didn’t actually have a LAN cable plugged in? Obviously that is why it won’t connect.
I just tried to set a fixed wifi IP address on my FVP-4000T and you are right, the wifi is DHCP only which is rather poor coding by Humax. I guess it’s to make wifi “idiot proof” whereas with LAN they seem to assume a higher level of technical knowledge so they give LAN users more configuration options. In my view Humax are making another mistake here as they could just as easily have kept DHCP as the default but still given an “Advanced” wifi option.
A fixed address set using the LAN options is not retained if you then switch to wifi which is not surprising as starting the wifi connection generates a fresh call to the DHCP server.
There appears to be no power off option apart from pulling the mains.
There are some major issues with the current FVP-4000T firmware. Not only does your wifi connection not appear to re-connect when you turn the Humax on but neither will the SMB server nor the FTP server turn on and both have to be re-started manually every time the Humax is re-started.
Richard
Because I saw the Wifi IP address under LAN I presumed LAN was for both Wifi and Ethernet and not just for Ethernet as I would expect Wifi to be referred to as a LAN.
How do I restart the Samba server is it just a power cycle or is there a way to do it from the settings? (I gave up on Samba back in December when I found the SD recordings were still encrypted after copying but I will give it another go with Windows 10)
January 26, 2016 at 5:03 pm #68533Anonymous
InactiveAdvocas – 31 minutes ago »
RichardS-UK – 25 minutes ago »
Advocas – 1 hour ago »
RichardS-UK – 19 hours ago »
You can certainly set a fixed IP address on the LAN network as that’s how my FVP-4000T is configured.
It seems strange that you can’t go into wifi manual set up and turn off DHCP and set a manual address. However, you should be able to do it from the wifi router. There’s usually an option for each device on the DHCP allocation table to “Retain this IP address for this device” type of thing.
Richard
I tried a setting a fixed IP address in the router but it made no difference, the network was still disconnected this morning.
I had another look at setting a fixed IP for the Wireless, I went into LAN config and it showed my DHCP assigned address, I changed the setting from DHCP to manual and set the IP to a free IP address that isn’t in my DHCP scope, then selected apply and it just showed connecting for about an hour until I cancelled it. I’m wondering if I could set this with a cable connected then disconnect and see if it would use the static address for wireless.
Is there a way to restart the FVP-4000T from either the remote or the buttons on the box rather than having to pull the power?
I assume that when you went into LAN config that you didn’t actually have a LAN cable plugged in? Obviously that is why it won’t connect.
I just tried to set a fixed wifi IP address on my FVP-4000T and you are right, the wifi is DHCP only which is rather poor coding by Humax. I guess it’s to make wifi “idiot proof” whereas with LAN they seem to assume a higher level of technical knowledge so they give LAN users more configuration options. In my view Humax are making another mistake here as they could just as easily have kept DHCP as the default but still given an “Advanced” wifi option.
A fixed address set using the LAN options is not retained if you then switch to wifi which is not surprising as starting the wifi connection generates a fresh call to the DHCP server.
There appears to be no power off option apart from pulling the mains.
There are some major issues with the current FVP-4000T firmware. Not only does your wifi connection not appear to re-connect when you turn the Humax on but neither will the SMB server nor the FTP server turn on and both have to be re-started manually every time the Humax is re-started.
Richard
Because I saw the Wifi IP address under LAN I presumed LAN was for both Wifi and Ethernet and not just for Ethernet as I would expect Wifi to be referred to as a LAN.
How do I restart the Samba server is it just a power cycle or is there a way to do it from the settings? (I gave up on Samba back in December when I found the SD recordings were still encrypted after copying but I will give it another go with Windows 10)
Just go into Setting and select No to Samba server and then Yes and it will re-start. The “My Contents” folder should then be network discovered in Win 10 “Computer” and you can open the “Recordings” folder.
You can play the SD recordings directly from the folder but it seems to copy them locally anyway first as part of the decryption process. WMP might need you to change the file suffix to .mpg depending upon which codecs you have installed. VLC will play them without a hitch.
Richard
January 27, 2016 at 11:36 am #68534Anonymous
InactiveLast night after it had been running for a while I checked if the internet was connected by pressing the “On Demand” button, as usual it wasn’t connected, then a few seconds later a message appeared “Connected to Internet” without me doing anything so there is a process for it to reconnect to the Internet without a reboot but it only works occasionally.
I was thinking of perhaps connecting the power via a timer and cycling the power every morning, is cycling the power every day likely to cause any issues like OS corruption?
January 27, 2016 at 12:25 pm #68535Anonymous
InactiveHi, Just want to say I bought this PVR a couple of weeks ago and I am having exactly the same problem. A power cycle usually fixes but not always for me, In configure WLAN settings quite often it cannot see the WIFI without several tries and then it does with two signal bars usually, but from there you cannot connect without putting the password in again. As for trying to connect in the network status part this has only worked once for me when I had three bars of signal. I am wondering if the WIFI in the PVR is just a bit cheap and nasty. Would a WIFI booster put near the box work? My box is only about 6m and two walls from the router but struggles where everything else in the house has no problem.
January 27, 2016 at 12:53 pm #68536Anonymous
InactiveJulianAston – 24 minutes ago »
Hi, Just want to say I bought this PVR a couple of weeks ago and I am having exactly the same problem. A power cycle usually fixes but not always for me, In configure WLAN settings quite often it cannot see the WIFI without several tries and then it does with two signal bars usually, but from there you cannot connect without putting the password in again. As for trying to connect in the network status part this has only worked once for me when I had three bars of signal. I am wondering if the WIFI in the PVR is just a bit cheap and nasty. Would a WIFI booster put near the box work? My box is only about 6m and two walls from the router but struggles where everything else in the house has no problem.
There have been other posts with a completely non-functioning wifi module so I think you are right and the wifi circuit is a weak point. If you cannot get a stable connection I would contact your retailer and request a replacement FVP-4000T.
I connect mine over Cat6 cable and it is rock solid but when I have tried wifi that also seemed to work fine so some are OK, some are dodgy.
Richard
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