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I’m curious to know if anyone else is suffering from loss of On-Demand services. I have had the unit for 1 week now and whilst I think the unit works well on the whole, the On-Demand function is very unreliable and more often than not I get the YVM104 error message. It connects to my network ok, and I can see the Internet via my PC, so it does seem to be the unit that’s at fault. I have even tried it our at a friend’s house on his super-fast Virgin broadband with the same result. Any thoughts anyone?
Best regards
John
Welcome to the Forum
Have witnessed the same problem, unit appears to forget it is connected, yet displays that it is in the menu. I have found just going through the internet set up again without changing anything appears to ‘fix’ it.
I had this issue where I use OpenDNS as my DNS settings on my router and the YouView box picked these up, YouView told me to change the primary DNS settings to 8.8.8.8
To do this go to Go to Settings > Network & Internet > Wired Connection and choose Manual.
Then you need to change the Primary DNS settings to 8.8.8.8,you can delete the secondary DNS settings and leave them blank, this should solve any issues where your DNS settings were set automatically by your router as 192.168.1.1 also cause issues with the YouView box for some reason!
Hi Barry and Scuttlebroom, many thanks for taking time to respond to my question.
Barry, I have tried resetting the internet connection a few times. Sometimes it did seem to work for a while, but never for long.
Scuttlebroom, I was vaguely wondering if it was a DNS problem – it has set mine to 192.168.0.1. I will follow your suggestion this evening and let you know the outcome.
Thanks again for your help
John
Recently bought a YouView box to replace a failed TUTV PVR, so have just joined the forum
Had this issue several times, and it seems to occur for me when I’ve been poking round the EPG looking at prog info, and all of a sudden it fails to use the Internet, and the providers all seem to stop working.
Resetting the networking doesn’t seem to cure the issue even though the box claims it can see the router and attach to the Internet, which seems to indicate something falling over in the firmware.
I logged the issue with YouView and it appears it’s a known issue, being worked on.
JockMcC – 5 hours ago »
Scuttlebroom, I was vaguely wondering if it was a DNS problem – it has set mine to 192.168.0.1. I will follow your suggestion this evening and let you know the outcome.
Thanks again for your help
John
192.168.0.1 will be your ADSL or Cable router. The ISPs like to set them up as DNS relays ie. you make requests in your house to the router, and it then makes a request across the Internet, caches the reply and then passes it back to you. In my experience this gives dreadful performance for DNS lookups, the routers are beasts of small brain and usually poor software. I cannot fathom why the ISPs consider this the default setup.
On all the routers I run I login to them (sometimes with command line tools) and change their DHCP response to give the direct addresses of the relevant ISP’s DNS servers and then I turn off the pointless DNS proxy. This always results in much better DNS lookups performance/reliability, and means you get the improvement for all devices ie. laptop, iPad, YouView etc.
Scuttlebroom – 6 hours ago »
Then you need to change the Primary DNS settings to 8.8.8.8,you can delete the secondary DNS settings and leave them blank,
This is not good advice. You should always try to have at least two DNS servers configured. Without a secondary DNS server, if 8.8.8.8 is temporarily unresponsive your box doesn’t have a backup to try.
I’ve just checked online, and 8.8.8.8 is one of Google’s public DNS servers. I therefore recommend configuring their other public DNS server as the secondary DNS, this is 8.8.4.4
Owen Smith – 6 hours ago »
Scuttlebroom – 6 hours ago »
Then you need to change the Primary DNS settings to 8.8.8.8,you can delete the secondary DNS settings and leave them blank,
This is not good advice. You should always try to have at least two DNS servers configured. Without a secondary DNS server, if 8.8.8.8 is temporarily unresponsive your box doesn’t have a backup to try.
I’ve just checked online, and 8.8.8.8 is one of Google’s public DNS servers. I therefore recommend configuring their other public DNS server as the secondary DNS, this is 8.8.4.4
Well Owen this works for me, so hopefully it will work for the OP, this is also the advice from the YouView trial website before it closed.
I also had a similar issue when using OpenDNS and DNSCrypt, which is something that OpenDNS can’t handle as they told me they were not able to help. But since I changed my primary DNS settings on the YouView box to 8.8.8.8 on the YouView, leaving my router set to the OpenDNS settings, all is well. Hopefully the OP will advise if it works for them.
I am simply trying to allow the OP to sue their box as intended.
It will work for you until the day 8.8.8.8 is not responding. The secondary DNS is only used when the primary is not repsonding. There is no harm in entering a secondary DNS, if the primary works all the time then the secondary will never be used. Some systems have options to enter up to four DNS servers!
I purchased the YouView box yesterday and see the same issue.
It loses all internet related services when I’ve watched an on-demand show. It’s as if the moment I hit Exit on an on-demand app it crashes net services.
I tried going through the internet setup process several times but that never worked for me. I have to turn the box off then back on to get the internet back.
Would have hoped they’d have fixed this by now. It’s a deal breaker. Tedious having to keep rebooting the box.
The worst aspect of YouView is how it uses on-demand apps for the core channels rather than a fast native consistent UI. Wouldn’t be as bad if the apps started quickly and updates were transparent but they couldn’t even get that right. bureaucracy at play. Which also explains why there’s no Netflix/Lovefilm yet due to Sky playing dirty. Having a cup half empty moment with this damn box so far. Sluggish UI is offputting. When hardware several years old like PS3 and the tiny Apple TV have fluid UIs it baffles me why any box has to be so slow. YouView need to get on top of this fast.
I nolonger have these issues. With the latest sw the epg is very very quick now. With the temporary fix for dns from youview no issues. A new sw update is promised (ready for the big blitz launch) which will solve dns but that affected a minority of people with specific setups.
Hi cj136uk
Could you please Leyland me know what the temporary DNS fix is from Humax, I have the same issue.
Thanks …. mark
antuk – 1 day ago »
I purchased the YouView box yesterday and see the same issue.
It loses all internet related services when I’ve watched an on-demand show. It’s as if the moment I hit Exit on an on-demand app it crashes net services.
I tried going through the internet setup process several times but that never worked for me. I have to turn the box off then back on to get the internet back.
Would have hoped they’d have fixed this by now. It’s a deal breaker. Tedious having to keep rebooting the box.
The worst aspect of YouView is how it uses on-demand apps for the core channels rather than a fast native consistent UI. Wouldn’t be as bad if the apps started quickly and updates were transparent but they couldn’t even get that right. bureaucracy at play. Which also explains why there’s no Netflix/Lovefilm yet due to Sky playing dirty. Having a cup half empty moment with this damn box so far. Sluggish UI is offputting. When hardware several years old like PS3 and the tiny Apple TV have fluid UIs it baffles me why any box has to be so slow. YouView need to get on top of this fast.
What are using to connect the internet from you rounter to the youview box, direct eithernet cable or home plug? Also who is your intertet provider?
Red snow try a websearch. search for the error code. Its on AV forums too. Looks like auto correct took over. Your internet connection could be dodgy. Theres connection advice at youview
Bargain Dave – 5 days ago »
What are using to connect the internet from you rounter to the youview box, direct eithernet cable or home plug? Also who is your intertet provider?
I was connecting with a CAT5 cable. I’m now using a new CAT6 cable but still see the same issue (I needed a longer cable to go around my living room). Had no issues with either cable for streaming video – whole show played without issues, up until a hit exit to return to the main menu at which point all net access was lost. This happens consistently – whole show streams without issue, but loses net access when I exit from the player. Rebooting it always gets net access back.
It’s connected to a Virgin Media Super Hub. Brand new a week or two ago. Had no other issues with the router and download speeds have been very quick – I’m seeing near the full 30mb advertised down.
I don’t see the issue with any other devices connected to the same router. PS3 and Apple TV, though in those two cases it’s been over wifi. I used the PS3 to watch a couple of Netflix movies without issue.
I haven’t tried fixing it on the YouView box by using custom settings. I suppose I’ll try Googling it if YouView don’t pull their finger out soon.
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