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Have had my Aura for some years without issue. However, recently almost every time I switch it on it reboots ( android animation). Why suddenly now?
Also, am having problems with Paramount plus and Disney plus which often keep freezing or do not load. Have had these over 2 months without issue. Any thoughts?
No idea. My Aura gives the impression of a crash nearly every night (well, while in standby). It also forgets to record from the schedule quite often. Failing that, often can’t watch live TV or recordings as something to do with Freeview has either crashed or hung. Then can’t switch off with remote or button on Humax. Have to switch off at mains. Looks like we need a software update to iron out these problems. Won’t hold my breath!
First thing to do when this happens is a Freeview Reset (no recordings lost) and this usually sorts the reboots. It just deletes all the channels and re-scans for the revised line up.
From my experience the Aura seems to get upset when any changes are made to the channel line. I now make a point as soon as any changes are made, I do a Freeview reset and that stops/sorts any future issue.
That hasn’t solved my problem. I’ve had a week where, despite Freeview reset and restart apps, I have had no Freeview live when first switching on. It’s not possible to do a Freeview reset as anything Freeview doesn’t work. Have to unplug and reboot. Got that fed up with this daily performance that I resorted to a factory reset (supposedly preserving existing recordings). Lost normal access to recordings. Now in the process of saving disk contents before a format!
As I have mentioned in other threads do a reset but don’t connect to internet. Use a firestick for catch up and apps and all the problems go away and as a recording machine it works as it should.
This has recently started happening to me. Aura now always crashes on iplayer. Luckily I do have an Amazon firestick so will just use that instead. This is pathetic of Humax. I heard it might be a ‘memory leak’ in the Aura software.
We get reboots too. But it’s sporadic. And while watching something. Wife goes a bit irate if she’s recording something.
I’m due a reset though. They should add resets to the sales pitch…
humaxban – 32 mins ago »
We get reboots too. But it’s sporadic. And while watching something. Wife goes a bit irate if she’s recording something.
I’m due a reset though. They should add resets to the sales pitch…
I’m not sure Freeview resets will cure it from what people say on this forum, but it might do.
Interestingly I’m not sure the Iplayer crashes happen as often on my other Aura 2Tb upstairs connected to a 4k tv.
Freeview reset is working so far.
Thanks for the tips. Freeview reset really does seem to cure the random restarts and Iplayer crashes.
Is there any way to do a freeview reset and not lose any set recordings?
If you have hidden a load of channels, does it undo them also?
Every day I am getting resets.
Mostly of a morning, I will turn the TV on and it usually shows like a grey screen with what looks like snow through it. I always have to just restart it again to fix this.
Then throughout the day I will get a reboot screen, I also get a rebook screen while watching a recording, this always results in it restarting from the start of the programme, rather than knowing where it was up to.
My daughter uses Iplayer, and this half the time gets stuck just as her programme is about to start, and if you leave it a while, Iplayer seems to just crash.
James
A Freeview reset does not lose any recordings, read what it says under Freeview reset in the Settings menu.
Freeview button> Settings> Freeview Play Preferences> Freeview Reset.
Before going ahead with a Freeview Reset go to
Freeview button> Settings> Freeview Preferences> Backup User Preferences, this will back up your settings your favourite channels and your recording schedule.
Then do the Freeview Reset, after the Freeview reset has completed you go to
Freeview button> Settings> Freeview Play Preferences> Import User Preferences.
Backup/restore user preferences does do that. But you can end up overwriting the new scan for channels etc. with old data. Sort of defeats the object, it may be one of those values that’s causing the problem. In my experience it can also leave you with invalid items in the recording schedule.
EEPhil – 1 hour ago »
Backup/restore user preferences does do that. But you can end up overwriting the new scan for channels etc. with old data. Sort of defeats the object, it may be one of those values that’s causing the problem. In my experience it can also leave you with invalid items in the recording schedule.
I agree, I used to use the export/import, but if there had been a channel shuffle the timers were either incorrect or just invalid. Sometimes importing a second time would get rid of the invalid timers.
I just take a photo of my timers and start fresh and it works well for me.
Well I have never had a problem with importing the recording schedule, if you do find invalid schedules its easy enough to delete them from the recording schedule.
And you should do a Channel search after a Freeview reset.
It is also advisable to go to the Freeview website and check every so often for channel changes, I know the
Aura is supposed to update any channel changes when they happen but my Aura never does,
but my TV does.
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