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My replacement Aura arrived yesterday as the original just couldn’t for whatever reason maintain an Ethernet connection. There was clearly a fault possibly the Ethernet port or a fault on the Logic board as the replacement is working just fine. However there is still a quirk with the replacement which I simply can’t get my head around.
When I go into settings and click on Network and Internet it states not connected then underneath is a long string of letters and symbols like a MAC adress plus the Aura’s IP address. However, I can’t work out what the long string is as it’s not the WLAN, LAN, or Bluetooth Mac address of the machine. Anyone got any ideas? Apart from that the machine is connected as everything now works perfectly and my BT router shows the Aura as connected.
This is the string –
Not connected
fe80:::ec51:e53b:127d:3d47
IP address xxxxxxxxxx
fdaa:bbcc:ddee:0:e95:283f:cb:19c2
fdaa:bbcc:ddee:0:4d3c:60f:a3d7:40cd
P.S. I’m running the Aura through a TP-Link unmanaged switch which in turn is connected to a hardwired dedicated network jack back to the router.
Are you using Windows or a MAC ?
This is what the Aura looks like in the Network Section of Windows File Explorer
Not a clue what this means other than it’s a long number in Hexadecimal (base 15) format but :
[attachment=86234,1769]
This is the Aura in settings Graham, Network and Internet. I have edited my post and added the string minus the Aura”s IP address, not on my Mac. It’s not the GUA Permanent as shown in the router settings either.
Faust – 35 mins ago »
My replacement Aura arrived yesterday as the original just couldn’t for whatever reason maintain an Ethernet connection. There was clearly a fault possibly the Ethernet port or a fault on the Logic board as the replacement is working just fine. However there is still a quirk with the replacement which I simply can’t get my head around.
When I go into settings and click on Network and Internet it states not connected then underneath is a long string of letters and symbols like a MAC adress plus the Aura’s IP address. However, I can’t work out what the long string is as it’s not the WLAN, LAN, or Bluetooth Mac address of the machine. Anyone got any ideas? Apart from that the machine is connected as everything now works perfectly and my BT router shows the Aura as connected.
This is the string –
Not connected
fe80:::ec51:e53b:127d:3d47
IP address xxxxxxxxxx
fdaa:bbcc:ddee:0:e95:283f:cb:19c2
fdaa:bbcc:ddee:0:4d3c:60f:a3d7:40cd
P.S. I’m running the Aura through a TP-Link unmanaged switch which in turn is connected to a hardwired dedicated network jack back to the router.
They are IPv6 addresses!
Mars – 9 mins ago »
Faust – 35 mins ago »
My replacement Aura arrived yesterday as the original just couldn’t for whatever reason maintain an Ethernet connection. There was clearly a fault possibly the Ethernet port or a fault on the Logic board as the replacement is working just fine. However there is still a quirk with the replacement which I simply can’t get my head around.
When I go into settings and click on Network and Internet it states not connected then underneath is a long string of letters and symbols like a MAC adress plus the Aura’s IP address. However, I can’t work out what the long string is as it’s not the WLAN, LAN, or Bluetooth Mac address of the machine. Anyone got any ideas? Apart from that the machine is connected as everything now works perfectly and my BT router shows the Aura as connected.
This is the string –
Not connected
fe80:::ec51:e53b:127d:3d47
IP address xxxxxxxxxx
fdaa:bbcc:ddee:0:e95:283f:cb:19c2
fdaa:bbcc:ddee:0:4d3c:60f:a3d7:40cd
P.S. I’m running the Aura through a TP-Link unmanaged switch which in turn is connected to a hardwired dedicated network jack back to the router.
They are IPv6 addresses!
Really, interesting. Why are they being shown as it’s caused me total confusion as I’m thinking this new replacement is also faulty despite all indications to the contrary.
Ah! now on further interrogation of the router I have found that the first part of the string does indeed correspond to “Link Local Address” with the following Info – IPv6 is the most recent version of the protocol used to identify all the different devices on the internet.
If IPv6 is enabled, you’ll see some extra information.
Faust – 21 mins ago »
Really, interesting. Why are they being shown as it’s caused me total confusion as I’m thinking this new replacement is also faulty despite all indications to the contrary.
Ah! now on further interrogation of the router I have found that the first part of the string does indeed correspond to “Link Local Address” with the following Info – IPv6 is the most recent version of the protocol used to identify all the different devices on the internet.
If IPv6 is enabled, you’ll see some extra information.
If it bothers you, turn off IPv6 at the router but IPv6 is the future and at some point we are all going to have to embrace it. I wonder if the problem you were having with the original box was linked to the fact that your network is IPv6 enabled?
Martin Liddle – 36 mins ago »
Faust – 21 mins ago »
Really, interesting. Why are they being shown as it’s caused me total confusion as I’m thinking this new replacement is also faulty despite all indications to the contrary.
Ah! now on further interrogation of the router I have found that the first part of the string does indeed correspond to “Link Local Address” with the following Info – IPv6 is the most recent version of the protocol used to identify all the different devices on the internet.
If IPv6 is enabled, you’ll see some extra information.
If it bothers you, turn off IPv6 at the router but IPv6 is the future and at some point we are all going to have to embrace it. I wonder if the problem you were having with the original box was linked to the fact that your network is IPv6 enabled?
Yes I was wondering that too. The BT Smarthub is automatically enabled for IPV6 and it is active. I could disable it which may then clear the warning on the Aura. However, as you say IPV6 is the future and the fault appears to lay with the Aura’s inability to use an IPV6 connection rather than a fault with the BT Smarthub.
Oops! double post
What makes you think that the problem has anything to do with IPv6?
Mars – 28 mins ago »
What makes you think that the problem has anything to do with IPv6?
I’m not convinced that the original issue was related to IPV6, it was a suggestion Martin proffered. It is something worth consideration i.e. was the original Aura trying to connect to an IPV6 address that it isn’t possible for it to do or was it simply an Ethernet port fault or a Logic board fault. I have to confess in all the years I have been building computers I have never come across an Ethernet fault like the Aura exhibited.
Mars – 9 hours ago »
What makes you think that the problem has anything to do with IPv6?
It was a speculation based on the notion that IPv6 isn’t that common yet (hence not many problem reports) and maybe there was an issue with the network stack that Humax have fixed in the latest software update. I just don’t think the symptoms Faust was experiencing sound like a hardware problem but switching box fixed the issue. Happy to hear what you think the problem was?
Faust – 9 hours ago »
I have to confess in all the years I have been building computers I have never come across an Ethernet fault like the Aura exhibited.
I have come across lots of strange network faults but they are usually software issues. I am currently battling a Windows 10 computer that when it tries to connect to my Asus router by DHCP fails but also kills the DHCP server on the router, which I have never seen before.
Martin Liddle – 9 hours ago »
Faust – 9 hours ago »
I have to confess in all the years I have been building computers I have never come across an Ethernet fault like the Aura exhibited.
I have come across lots of strange network faults but they are usually software issues. I am currently battling a Windows 10 computer that when it tries to connect to my Asus router by DHCP fails but also kills the DHCP server on the router, which I have never seen before.
Network issues can be a total nightmare at times as they often appear to defy logic. Ethernet not so much (except for my original Aura) but WiFi is a whole different game. I have to say though that since I invested in mesh WiFi I have never looked back.
Not sure if it is related or not, but I’m suddenly getting network issues on my Aura!
I have ethernet connected, and on the Network Settings page it shows Ethernet connected, it shows IP address etc. However, the Aura says I am not connected to the Internet!
If I enable WiFi on the Aura and connect to my BT hub via WiFi, then the Aura then seems happy and thinks Internet is Ok again.
On my BT Hub network interface page, it still shows the Aura connected via Ethernet Port!
The box now seems to think it needs both Ethernet and WiFi connection to work.
MattB1 – 1 hour ago »
I have ethernet connected, and on the Network Settings page it shows Ethernet connected, it shows IP address etc. However, the Aura says I am not connected to the Internet!
So please tell us what all the values are when connected by Ethernet.
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