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Forgive me as a newbie if my queries have appeared before but I can’t find immediate answers.
I have a 9300T which has worked well enough for several years, although a new hard drive was needed a few years back. TV reception is very good.
Recently, the picture/sound when watching live TV via the PVR or watching current (but not old) recordings has shown what I can best describe as periodic ‘stuttering’ – a brief break-up/pixellation of picture and a glitch in sound, before programme continues as usual. When I switch on (i.e. select PVR input from TV), I usually get the ‘channel scrambled’ message until I select a channel or playback. Also, there seems to be an increasing tendency for the machine operation to be interrupted by the ‘loader’ process, often as a recording is ending. I have restored default settings and retuned but these problems remain.
Is there any obvious reason/remedy for these issues, please? I could obtain and fit another hard drive if necessary but my guess is a fault in the tuning electronics. I believe Humax used some poor components (capacitors) and wonder if this is relevant.
Thanks!
I had a 9300t until earlier this year (since 2011). The only idea I have is to unplug it for a while (say 5-10 minutes). I found when I had problems that quite often corrected things. So it’s worth a try
I spoke to Humax over the phone about some of the problems I was having with it and they explained that the part for it where no longer made. I’m not very techy myself but someone might be able to help you more in ways that you might be able to fix it yourself if the unplugging method has no joy.
If you do have to buy a new one, I now have a 5000t now, and it took a bit of time to get used to after having my 9300t for years but it’s a good machine and recording 4 programmes at once is great.
Puffer – 21 hours ago »
Recently, the picture/sound when watching live TV via the PVR or watching current (but not old) recordings has shown what I can best describe as periodic ‘stuttering’ – a brief break-up/pixellation of picture and a glitch in sound, before programme continues as usual.
What is the signal strength and quality as reported by the Humax on channels that give problems?
Martin Liddle – 29 minutes ago
What is the signal strength and quality as reported by the Humax on channels that give problems?
I have just checked all main channels I frequently record or watch thru PVR (1,2,3,4,5,9,81) and all are showing 78-80% strength and 100% quality. I receive via either Bluebell Hill or Tunbridge Wells relay – both being in same alignment from me. No issues with TV reception or with another TV and a second Humax 9300T in another room on different aerial.
After I restored defaults, I did initiate energy-saving in stand-by but have done nothing else since my first post (not even unplugged as suggested above). Strangely, the reception issue was not evident last night (apart of course on playback of earlier but recent recordings). Puzzling.
Have you had any particularly bad windy/rainy weather lately? I’m pretty sure that can have an impact on signal quality.
Weather recently has been mixed, with some heavy rain and high wind for several hours on some days, but nothing really unusual and no adverse effect on any of our TVs that I recall.
Oh OK, I had hoped that might be the problem and would be an easy fix for you as we have no control over the weather
Puffer – 3 hours ago »
I receive via either Bluebell Hill or Tunbridge Wells relay – both being in same alignment from me.
Which one? Having a mix of transmitters in the tuning has caused problems on other boxes.
Find the best one and manual tune the MUXs so that you only have the stuff from one transmitter.
Christina2018 – 40 minutes ago »
Oh OK, I had hoped that might be the problem and would be an easy fix for you as we have no control over the weather
Surely it would only be an ‘easy fix’ if I could control the weather!
Trev – 15 minutes ago »
Puffer – 3 hours ago »
I receive via either Bluebell Hill or Tunbridge Wells relay – both being in same alignment from me.
Which one? Having a mix of transmitters in the tuning has caused problems on other boxes.
Find the best one and manual tune the MUXs so that you only have the stuff from one transmitter.
I’m not sure which channels come from which transmitter but a ‘mix’ has never previously given rise to problems with reception, which is good. I can try the selective manual tuning although I’m not sure how to do it.
Puffer – 1 hour ago »
I can try the selective manual tuning although I’m not sure how to do it.
The Digital UK reception predictor is at http://www.digitaluk.co.uk/coveragechecker/main/index/dummy/NA/yes There is a FAQ article on manual tuning on this Forum at https://myhumax.org/forum/topic/manual-tuning-instructions
Many thanks, Martin, and others for suggestions and info.
For reasons that elude me, the ‘stuttering’ seems to have stopped for the last 24 hours or so, having been an intermittent problem for several weeks. I don’t know why, but fingers crossed for no further problems. So, I don’t propose to do anything more unless and until – in which case I’ll certainly try the manual tuning.
The predictor suggests that I should get everything with a good signal from Tunbridge Wells, and I may in fact be doing so. (If I understand correctly, TW is being or has been upgraded, so maybe this has affected my reception.) But I know that in the past there were some progs that were from Bluebell Hill.
Puffer – 1 day ago »
Christina2018 – 40 minutes ago »
Oh OK, I had hoped that might be the problem and would be an easy fix for you as we have no control over the weather
Surely it would only be an ‘easy fix’ if I could control the weather!
I meant it’s an easy fix in the respect if it’s not your box and there is nothing you can do about it then once the weather cleared then things would settle down for you. Whereas technological intermittent faults are harder to sort sometimes.
Glad it’s sorted itself out for you
, hopefully it’ll last a good few more years. Out of the interest how long have you had it?
I bought the Humax 9300T in May 2011, direct from Humax as a refurbed unit. I had some problems with the hard drive in around 2014 (bad segments) and spoke to Humax about it. Whilst telling me that such a fault was (allegedly) ‘rare’, Humax was totally uninterested in helping me unless I paid £100 or so for a repair. So, I replaced the drive myself (which now gives occasional trouble likewise but is still usable).
I also bought another 9300T (used but vgc) in 2014 and this is in another room and occasionally used.
In all, I am pleased with these machines but have never found Humax helpful when problems arise.
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